On Deck Clothing Company — Attraction in Sturgeon Bay

On a positive note, the Sturgeon Bay shop has wonderfully creative displays of higher end clothing, shoes and jewelry and is very eye-pleasing to browse. Now, backing up... On Saturday, I was in Sister Bay, perusing this On Deck location and gleefully found and purchased a fabulous Kühl Lea dress during the Fall 25% off sale! But, DANG, this brand was one of a handful NOT on sale. Oh well, not a big deal as I loved the dress and felt ok with the $89 price tag! Later that evening, I arrived back at my Sturgeon Bay inn, took the dress out of the bag and hung it up. Today, I happily pulled it out of the wardrobe and saw a few loose threads near the back hem and brushed them away ... and um, major bummer, these were not just loose threads, they were FIVE snags...?!?!?! Whaaaaaaat? I figured I could address this with the folks at the Sturgeon Bay location as I was staying just a couple of blocks down from them, hoping they would have the same size in stock!! I happily skipped in and shared my short tale of woe with the sales girl who immediately pulled the same dress size from the rack, then said she was going to talk with the manager/owner (??) about my plight. The manager/owner came out and listened to my simple story, then said, "Well, we don't know what happens to things when they leave the store." Huh?? No, I guess "we" don't. But I can assure you that climbing trees, I did not. Then she asked the sales girl to call the Sister Bay location to find out if they had another dress in the same size "because we don't want to give away our only one." Whaaaat?? I was beginning to get the feeling from her that this was all MY doing. This woman added a few more comments: "Sister Bay has a seamstress... this is how she fixes it... blah-blah-blah", and it became crystal clear that she was not going to show any type of customer service and that I was clearly in the wrong. I shared that I was in town only for a long weekend of visiting and was homeward bound after this stop and Sister Bay was not an option for me, adding a final comment that I had paid full price for the item. Nope. Nothing. Nada. Not gonna budge. Let me add one last thing: the receipt is in front of me as I type and the On Deck Clothing Company, Inc. does happen to have a RETURN POLICY: REGULAR PRICED ITEMS - FULL REFUND WITHIN 30 DAYS DAYS. STORE CREDIT OR EXCHANGE WITHIN 14 DAYS. RECEIPT REQUIRED. Hm. I had the price tag, the dress, the bag, AND! The receipt! And NOPE! No credit or exchange occurred. This was the UNFRIENDLIEST, MOST RUDE SALES PERSON/MANAGER/OWNER (?). And know that you, the Customer, is not right or to be believed....

I walked in, no hello. The women at the counter didn't even look my way when the bell rang. Walked across the entire upper floor, tried on 2 pairs of sandals that I LOVED. Saw a wristlet also. In women's plus I found the perfect dress for an upcoming wedding. While I'm shopping, 2 other employees walked within 2 ft of me. Walked downstairs to the sale section. The women at the register looked away as I smiled at her. Found a couple of tops. I have a rule when I shop anywhere but especially boutique or small independent shops. If you can't greet me or at least acknowledge me with a smile. I REFUSE to spend my hard earned $$ there. I was dressed in lands end black shorts, and a blue notched v-neck T. I was not sloppy looking, not that it should matter. I'm 53 had my long hair back in a messy bun. Perhaps it was too messy. Before I left, I tried one more time to see if I'd get acknowledged. 2 employees were at the counter, no customers in site. I started looking at items displayed around the counter. NOTHING!! I politely mentioned to the ladies the reason I wasn't purchasing the $375 in products I had really liked. I got a very rude- we must have been busy! So happy I spent almost $500 at Bliss earlier in the day. I was immediately greeted. As I shopped an employee set items on the counter that I was holding. I'm back for several days in November. I've made my list of stores I will be Xmas shopping at. On Deck will not be one of them. It's ashame, they're just a block from my BB. Based on other reviews, my experience is...

My friends and I spent hundreds of dollars at On Deck a week ago while on our annual retreat to Door County. One item needed to be returned and since none of us live in Door County, an acquaintance who was driving up there for the day offered to stop by the store and make the return. He was told they would only give him a store credit, not a cash refund. Why? Because we had bought the item more than TWO DAYS before. But luckily for us, the purchase was within their FOURTEEN DAY window to get a store credit or make an exchange. What is the reason for such a ridiculous and restrictive return policy? None of us will ever shop at On Deck again, just because of the irritation this policy has caused. When you’re buying expensive clothing to give as gifts, not being able to return items that don’t work out is enough of a reason enough to stop shopping there. Join the many retailers of Door County who understand the importance of good customer service, On Deck. Your policies are costing you more profit than I think...