uBreakiFix - Phone and Computer Repair — Attraction in Sugar Land

Very disappointed with the knowledge and service of staff. I called ahead after securing an appointment via Samsung Account (as product is in limited warranty) to ask about a screen repair. They said I'd to pay out of pocket which is fine as I don't have Samsung care even though the phone is in warranty.

When I got to the store, they confirmed they had the part in store, and the price of screen repair was $414 with taxes. I asked then, to double check again to see why I have to pay because phone is 1 month old and under warranty. the tech assured me that samsung will not cover it so i dropped off the phone and went home. the next day they called saying they don't have the part they need and it would take 3-5 business days. i asked, how can this be because you showed me you had the part and now you don't? they then said it needed a different part. then i asked them if they look in their inventory to see if the part is available anywhere and i can pick it up and take it there. they were completely unhelpful and rude. they did not want to even try and help. I had already lost 2 days at that point and was not willing wait another 3-5 business days. i called around all the houston area ubreakifix stores and unsurprisingly none of them had it in store.

Then i called the samsung store in galleria and they squeezed me in and the price they quoted for screen repair was $350 without taxes. they even said that product is in warranty and i don't need to pay.

so the prices you quoted was $384 without taxes and that's $35 extra dollars for no reason, on top of the fact that you didn't even try and help. rude and unprofessional people. will never come here or any other ubreakifix store with any electronics ever.

samsung phone owners - just go to the store in galleria. everybody is going to try to rip you off anyway. there's no honest people anywhere, but at least the samsung store people will have parts in stock and will finish the...

Horrible location to take your electronics to get repaired, starting from setting up the drop off over the phone, my situation went as follows: Went in with an approved Samsung repair request, called 2 days before and explained what my issue was and they told me to bring in the phone, got there then to be told oh we don't have this parts (screens) will need to order it, really why was I not told this over the phone 2 days ago??? I was also told they will call me when the parts comes, no calls after 7 days, I called in to check the status on the screens, they couldn't give me a clear answer so they placed a priority order is what I was told, I honestly believe they didn't order it to begin with, still no call 5 days after, called in again and was told it just arrived bring it in, went in and front desk guy Tory was horrible look up the work order and gave me back my phone and told be the work order was expired call Samsung and get it updated and come back when it is, wtf...I said hell no you need to figure it out and get it updated, after I explained the above he decided to keep the phone and get it repaired and I'll call Samsung and get it updated which I did once I left, I asked how long the repair will take, he said 2-3 hours, I called him back 1 hour after and told him the work order is updated he confirmed great and he can see it, 4 hours passed no calls so I call them and he said it will be done within the hour, 1.5 hrs passed no calls so I went in and asked him is my phone done? he was rude asf and said I don't know but I can check in a very rude tone, he went back grumbling and then the tech came out and explain the issue with the phone and said sorry it took longer as they have been very busy... really aren't we all, reported all this to Nick the supervisor he gave me some bs and got my phone and left, DO NOT TAKE YOUR ITEMS FOR REPAIR AT THIS LOCATION AS THEY HAD SOME OTHER ANGRY CUSTOMERS, YOU WILL...

We had a very unprofessional experience at this location. Our son came in from college and needed his laptop repaired because the keyboard was not working. It took about 3-4 days to diagnose the problem. We received a call with the diagnosis and were told the repair could not get started on until we paid a deposit, so we came in to pay it. A week went by and we called to check on the status of the repair. We were told it had not been started on because we had not made a deposit, so we then requested them to check their system because a deposit was made. They found the deposit and we were told they would now start on it. Another week went by and we called to check again, and we were then told that no one had approved for the part to be ordered. After a little over two weeks and multiple calls they then told us that we can pick up the laptop and get a refund. It is very frustrating how unprofessional this experience was. There was no communication on their end with us or with each other. We had to take the initiative to call about the repair ourselves and if we had not done so who knows how long it would have just sat there. This was not something that needed to wait for a claim approval since we were paying out of pocket. Now we have to go even longer without an important tool for a college student. Management needs to train the staff on operating professionally in every aspect of business operations. The staff was courteous but there was a lot of confusion and lack of organization...