lululemon — Attraction in Toledo

I have always loved Lululemon because of the quality of their items and I have purchased many things from them. I have very rarely had any issues with the quality of their products, but, if I did, it was always handled promptly. I recently had an issue with a pair of leggings that was not due to regular wear and tear. This pair of leggings was purchased less than a year ago and, based on their policy, I went to take them to be repaired or replaced based on the severity of the quality issue. However, the store manager refused to even look at my leggings, told me that they didn’t qualify for the quality promise, and assumed that they were purchased over a year ago. When I insisted that they were within the year window (with proof of receipt!) she didn’t look at it and told me that I probably saw a social media hack to get free leggings. I told her that I wasn’t trying to do that and she told me “you can’t just come in once a year and get free leggings” and that “the promise doesn’t cover regular wear and tear” even though I told her that this was NOT regular wear and tear. She continued to accuse me of trying to exploit the stores quality promise and told me that she could just give me 25% off of a new pair or give me the support number. After giving me the number, I asked for her name and she told me that she wasn’t going to give me her name and said to just call the number. I walked out of the store in tears. I am extremely disappointed with this stores staff and I was made to feel like I didn’t belong there. I would recommend shopping online instead of ever coming...

Placed a phone order a week ago and haven’t received it despite I live in the neighboring state. When calling back to check, the store associate (‘educator’) refused to provide a tracking number at first and asked me to contact the online general customer service team. When being pushed again, a tracking number was provided by him but there is no tracking information beyond the initial status ‘label has been created’. Store claimed that FedEx picked it up three days ago and referred me to call online CS as this was beyond his responsibility.

When reaching out to the online team, they couldn’t even locate my order number via phone/mailing address/email address lookup and suggested me calling back to the store. Running to a dead end… I’ve ordered from Lulu since 8 years ago. Never came across such irresponsible store associate like this one. Wasted almost an hour on the phone and achieved nothing. Would not recommend! Such a...

Unfortunate experience in this location today...came to this location for the first time today and will not be coming back. Although my Black partner and I were well attended to initially, the second I used the dressing room the demeanor of the staff changed. As he was waiting for me, the staff created an unwelcoming and prejudiced environment with their incessant pacing around and staring at my partner. The staff could not make their acts of profiling more obvious by explicitly leaving the cash register just to circle around him once more--even though he was right next to me for the remainder of our visit. Although he made a significant purchase, we are now not certain as to whether or not we are "proud" to wear this seemingly reputable...