Ross Dress for Less — Attraction in Torrance

SHOPPING AT ROSS HAS ALWAYS BEEN .GREAT . CLOTHING GREAT SHOES GREAT ..EXCEPT THE CASH REGISTERED LADY ...I AM A 70 YEARS OLD. I TOLD HER ABOUT MY SENIOR DISCOUNT..SHE SAID OK..GIVE ME *( WITH AN ATTITUDE ,YOUR I D. AND HOW ARE YOU PAYING CASH OR CARD( I TOLD HER MY DAUGHTER IS PAYING WITH OUR CARD WE ARE BOTH IN SAME CARD..BANK ACCOUNT BUT I DID NOT HAVE MY CARD WITH MY NAME.OR CASH.SHE REFUSE TO GIVE ME MY DISCOUNT .I SAID. WHY SHE GOES AGAIN WITH AN ATTITUDE..CAN NOT GIVE YOU DISCOUNT YOU ARE BUYING FIR SOMEONE ELSE...I SAID WE ARE SAME BANK ACCOUNT..WE ARE FROM OUT OF TOWN LOOK AT MY I.D. DO YOU WANT ME TO GO EAST COAST AND BRING THE BANK ACCOUNT STATEMENT AND MY CARD ? SHE TOLD ME THE ONLY WAY I COULD GIVE YOU YOUR DISCOUNT IS BY PAYING CASH...I CALLED A SUPERVISOR AND EXPLAINED OUR SITUATION..VERY NICE GENTELMAN CAME I EXPLAINED TO HIM WHAT WAS GOING ON..FINALLY HEVTOKD HER HE WILL AUTHORIZED THE TRANSACTION . SHE MUMBLE AT HIM SAYING THEY COULD GET FIRED BY DOING SO.....I HAVE BEEN A CUSTOMER AT ROSS FOR MANY YEARS..WAS NEVER TREATED SO POOR..I WAS GOING TO ASKED HER IF SHE OWNS ROSS , BUT BEEN AN EDUCATED PERSON I REFRAINED MYSELF FROM SAYING SOMETHING, THAT I WILL LATER REGRET .I WAS NOT RAISED THAT WAY...HOPE YOU GET EMPLOYEES THAT REMEMBERS HOW TO TREAT CUSTOMER .SOME CUSTOMERS ARE NOT SAME .AND EVEN THAT IT DOES NOT MATTER.HIE YOU PAY ....WE ARE PAYING NOT STEALING .NEED TO BE POLITE WHEN YOU WORK WITH CUSTOMER...A CUSTOMER IS ALWAYS...

Horrible place will never come here again I just wanted to exchange a pair of pants that I bought few days ago to something else initially the girl on the cash register was going to let me do that since I’m only exchanging them for something else and not asking for refund but the other lady I think she’s the manager that worked there on Tuesday at 6:30 pm wish I got her name to add it here on this statement Was so rude and so uncompromising wouldn’t let me do that she wanted me to only exchange them for a much lesser price just because the price went down that’s not fair I bought them for the price that’s in the ticket and I’m not asking for a refund I just wanted to exchange them for something else and maybe pay more for that something else but she wouldn’t allow it with an attitude and terrible coldness and personally my goodness it’s like I have smacked in her in the face or something they should not put people like that working in such a customer based business trust me when customers unhappy others will know about it and business will suffer so keep your attitude ms high almighty manager and I will not be honored nor want to do business in your branch again hope your satisfied and keep the attitude and the very uncompromising lack of professionalism you will lose and the store will as well keep...

Today I walked into Ross to purchase an MK purse for a close friend of mine’s. I found what I thought was the perfect Michael Kors purse. I approached the register and after payment was already tendered, I realized that it was an LK bag instead, this was not what I was looking for. It looked extremely similar. Once I got a closer look at the purse and realized my mistake, I asked if I could return the purse. To my surprise, the clerk said she could return it at that same instance without me having to return to the line. I thanked her. She placed the purse behind her on the shelf and pulled her headset/walkie closer to her and said something derogatory in Spanish over the walkie about me. Because I am bilingual, I was so in shock. The loss prevention staff at the front looked directly at me; I am guessing she was able to hear this over the walkie as well. I let her know what she said was unprofessional and unnecessary, thinking she would feel some kind of remorse. Instead, she called the next guest to her check stand. I was able to reach out to a manager named Lizbet, who did say she would correct the behavior and did apologize, but this was enough for me to say this: if you are in the area and need something quick from Ross, it might be worth either going to another retailer or just...