GameStop — Attraction in Town of Cheektowaga

I wanna give negative stars but over all my expectations for this store were shot when my needs as a customer weren’t met , The manager DYLAN who tried to blame the mistake of his cashier SAMMI, on myself and spouse the transaction was supposed to be for the pre order of Kingdom hearts , I gave her $100 for a rick and morty key chain , a controller and the pre order she gave me back .03 cents from the 100 we left the store thinking the transaction was good by the time we realized she didn’t put the whole payment the manager DYLAN decided that I was an irresponsible consumer because I didn’t Leave the store with my correct change or the game ordered. SAMMI only put the pre order for $5on the physical copy instead of paying in full for digital like I CLEARLY explained , DYLAN continued to blame us off of human error. I wasn’t mad until he told me it was my fault SAMMI DID A GREAT JOB SHE JUST SIMPLY MISUNDERSTOOD ME , DYLAN , made me feel uncomfortable and blamed me continuously, I would never shop in this game stop again. Please I would advise corporate to take a look into these matters and make sure your cashiers and manager have proper training in customer service.. It will...

This was 1 of 3 GameStops I called multiple times and did not answer. I gave them benefit of the doubt and assumed they were busy. I go in, there's 2 workers working which makes me wonder why they didn't answer. I ask them for a USB-C to A cable, the lady says she has none, so I ask her to check other GameStops to see if they have them. She then mentions "you're not going to get to another GameStop in time" which was obvious considering it was 8:51pm at the time so there was no need to say that. After checking the system, she realizes there's multiple in stock in her store. So, she proceeds to go in the back and grabs them. Mind you, she didn't bother to check the system or the backroom at all when I asked if they had them in stock prior to that.

In short, workers didn't pick up the phone and did the very minimal when it came to checking for stuff and almost sent me out...

They moved to a new location. I went to trade in an old console controller and the good price was $15 cash. One of the buttons on it didn't work, so I had to pay a 'refurb fine' which brought the price down to $8 for it, which I thought quite a bit unfair as it was more than half the price taking off. The game magazine is amazing to read, but the points system in offer, which used to be worth it... Doesn't include even half of the cool things they used to put on there anymore. I used to save up points all year and trade them in for cool, unique Christmas gifts, but you can mostly choose sweepstakes and money off of items now. Doesn't make it worth it anymore, really. Considering they own Thinkgeek, you'd think they would use some of those items and stock they want to put on clearance up on the points system instead. Fix that up, gamestop and you'll have a loyal...