Windsor — Local services in Town of Cheektowaga

Your employees are awful. Shopped at your store for the first time last week, no greeting no offer for any help. Looked at some of your dresses amd sae sweat stains, deodorant stains, but figured whatever can be washed, bought a $38 dress, notice stitching was coming out but nevermind it since im just going to where it to a wedding next week. I kept it in a bag for 5 days and went to return it today because i found a dress i liked better from another store, the manager inspected it, told me she cannot except it, that the tag looks tampered with? The stitching is coming out, which i replied that i bought it like that and that it looks worn, i told her i bought it as she sees it now and she said oh well we would have steamed it, okay well i was never offered that at check out, i was told i can return with tag attached and receipt, she was snotty with me and i am just shocked with how i was treated. I will never go back to your nasty store again. I will call corporate tomorrow, and ill be getting mu money back or else i will be letting everyone that i know who likes your store what happened and you'll lose...

I would give this store 0 stars if I could. They have cute dresses and good prices, however the staff is unbelievably rude. I went in to return a dress that we purchased online and had 14 days to return. In fact, i was told, by a worker at windsor, that i had 14 days from when it arrived at my house. When I got there today they told me it was past my return window when it wasn't and refused to take the dress and did nothing to help me solve this problem. I tried to explain and just kept getting told that I ordered it online so I need to deal with them That was not what I was told by their co- worker. Then I heard one of them say, kind of under her breath, "and feel free to never shop here again" and the other girl said to me "you're just mad because you're not getting your way. " They were so rude and disrespectful and tried to measure me like I was doing something wrong, which I wasn't. Clearly the company doesn't care that their employees are so rude, because there are so many reviews on here saying the same thing. So I will not be spending my money with this...

If I could give more than 5 stars I absolutely would. Shyane was my fairy godmother! I came in with my husband three hours before we were supposed to be at a wedding and shyane greeted us as soon as we walked in the door! Being that she was so friendly I asked her for help finding me a dress for the wedding I needed to be at and told her I was in a rush. Shyane picked out so many options for me and while I went to try them on she asked me my shoe size and within a few minutes she knocked on my door with shoes and jewelry options for me to match each dress! I cried with how helpful she was! I found the perfect dress and shoes and accessories to match and felt absolutely amazing! Shyane thank you so much, My husband and I talked about you the whole ride to the wedding! Everyone in that store was friendly but Shyane really went out of her way to still help me even while the store was busy!...