True Believers Gaming & Collectibles Palisades — Attraction in Town of Clarkstown

I had called on Monday of last week asking if I could set up an appointment to trade in my collection. Consisting of Transformers, LEGO, Sonic figures, and Bakugan. Most of it being loose, but a couple still with boxes. I had confirmed a date of that Friday. I came all the way from New Jersey and when I went in for my appointment, the workers were absolutely stunned upon my arrival. I mentioned I had an appointment with the owner. They had mentioned to me that they were doing no appointments today. I assumed they thought I hadn't made one prior. So I mentioned my name, the fact I called several days in advance and had CONFIRMED an appointment. They mentioned to me that the owner had a last minute emergency and they cancelled all appointments. Why I wasn't called for this prior is beyond me but they mentioned there was nothing they could do besides reschedule me. They suggested I try out another branch closer to me. So I confirmed an appointment for next Tuesday. I set up an appointment for the branch in Leona. I had asked this branch if they accepted Lego sets as the last one didn't. The man told me they do as long as they were complete with no missing pieces. (My sets all were) We had confirmed an appointment for 12 that day. They open at 2, but the man wanted to do it prior to the store opening so he could have the time to evaluate my collection. Upon my arrival I had to wait several minutes for the person to show up. When he finally did, I had mentioned I had an appointment, he looked confused and then remembered yes there was an appointment for today. Meaning if he hadn't shown up at that time. I'd have to be waiting 2 hours for the store to open. Everything seemed to have been doing well until I'm told that they actually decided last minute they'd rather not take in LEGOs. Even though they were complete. Okay at least it can't get any worse then that right? Then I'm told they weren't looking to buy loose figures, then for one last middle finger salute I'm told they didn't want anything. So essentially it was a waste of gas, time, and money. They flat out told me that they don't buy things at retail or even what price they're worth. They buy things at 30% of their value. They were essentially looking to spend like $20 on the whole thing. The thing is most of my stuff isn't like dollar store knockoffs. If that were the case I'd understand completely. They're like legit collectors items. I'd honestly give 0 stars if I could. You're better off just selling your collection on eBay. Avoid these branches at all costs. They wanna pay pennies for what your collection is actually worth. And you know the best thing about it all is? The Nyack branch is selling an Age of Extinction Voyager Class Galvatron figure for $120! For those unaware. That figure retailed for $30. It was a garbage figure that has since then not seen any increase in value. The thing sells on eBay for still its original retail price. And it's not even like it's got a signature from the actor who played him or the Takara one with a better paint job from Japan. No it's the Hasbro one. So they don't even wanna rip off potential sellers, but customers as well....

DO NOT SELL OR TRADE YOUR POKEMON CARDS TO THEM. Unless you want to be scammed… you are much better off selling on eBay. I bought a pack from the vending machine that is on the fourth floor and pulled a nice alt art which TCG values NM at $50. Brought it to the store to see what they can give me, and I wasn’t expecting market value but at least somewhere around $35-40 knowing they need to make money. The guy took a quick look and said $20 STORE CREDIT and even less for cash. He then started going off saying that the market is dropping and these are going to be worth nothing soon. Now this is from the 151 set, which they sell loose packs at crazy scalpers price. And no way possible that the market is going to drop on these, otherwise target shelf would be loaded with Pokemon items. Tried to negotiate but he said take it or leave. 40% of market value for store credit is diabolical. Checked some of their cards and they have them priced OVER TCG value. Offering 40% and then selling for over market value, these people know nothing… please check comps online before dealing with them. Don’t lose your money to...

Walked in there on a very slow Thursday with maybe 1 or 2 other customers in the store and the store REEKED of something awful, like really bad and there were stationary fans that was just blowing the smell all over the place, with the employee not really caring about it just standing there on their phone chilling away.

In terms of the products in the store, the prices are genuinely meh at best. Basically everything is priced at current "market value" which basically means whatever it's going for at the moment online. Every price I looked at was exactly the same as if I bought it online from eBay, if not more. There's no real reason to get in the store when you can buy most of the items for the same price or less online at the comfort of your own home.

While the selection is across many different things, the way the store is set up makes it feel overwhelming and not in a good way, as if your eyes have trouble deciding where to look. The white walls and then the BLAM of so much stuff doesn't help. Maybe some paint or signs on the...