Costco Wholesale
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I had the absolute pleasure of interacting with Oscar at Costco’s bakery, and I can honestly say it was one of the best customer service experiences I’ve ever had. A few weeks ago, Oscar helped me place two customized cake orders for my sister's wedding, and his kindness and attentiveness left a lasting impression on me. He was genuinely warm and friendly, and I could tell he truly cared about making the experience special. Today, I went to pick up the cakes, and they were absolutely gorgeous—beautifully decorated and perfectly done. However, there was a small issue: one of the cakes had a misspelling. It was supposed to say “Congratulations Mr. and Mrs. Smith,” but it instead said “Congratulations Ms. & Mrs. Smith.” While I wasn’t overly upset, I knew it would need to be fixed before the wedding tomorrow. The woman behind the counter was incredibly helpful as well. She immediately took action, taking photos of the cake and comparing it to the order sheet. She was transparent with me and explained that she wasn’t a cake decorator and couldn’t fix it herself. However, she reassured me that she would send the photos to her manager and ask him to contact me. She was so kind and made me feel heard, though I could tell she felt awful about the mistake. As I was walking out of the store, I noticed Oscar near the parking lot—almost as if fate brought us together! Even though he seemed to be heading out for the day, he recognized me and I quickly explained the situation. Oscar didn’t hesitate for a second. He insisted we go back to the bakery immediately so he could fix the cake himself. He was so genuine and determined to make sure the mistake was corrected, saying it was absolutely not acceptable. Within just a couple of minutes, Oscar fixed the cake perfectly—there was no trace of the error, and it looked absolutely flawless. I could not have been more grateful for his professionalism, kindness, and quick action. While I was so appreciative of the woman behind the counter for her help, it was Oscar who truly went above and beyond. In all my years of interacting with customer service, I’ve never encountered such thoughtful, compassionate service. Both Oscar and the woman behind the counter went out of their way to ensure everything was taken care of, and I will always remember their kindness. Oscar, you made what could have been a stressful situation so much easier to handle, and I’m beyond grateful for that. Thank you so much for being not only incredibly skilled but also so genuinely kind. You truly made a difference today!
Tianna La RosaTianna La Rosa
00
Love the goodie selections for Chinese new year! Costco is amazing. This location is super busy, but I’m always happen when I’m shopping here. Love it. The locals love it. No complaints, not even the long line bothers me!
Harrison FuHarrison Fu
00
Large stock of goods. Helpful representatives and quick checkout. There are agents even at Self-Checkout, so the process is super quick!
Aniket JangamAniket Jangam
00
Amazing store. Huge location with plenty of parking. Plenty of goods for sale. The huge selection is amazing here. The store is awesome. very busy and crowded but a nice flow and people are courteous.
BK ManBK Man
00
I went with my neighbor. I normally go to bj's. I was quite impressed with their variety. The store was extremely crowded, but I didn't like they didn't take my credit card, but I used my bank card. "ANYWAY" I've found some great snacks for my pescatyrian lifestyle. I would recommend this place
Elizabeth WilliamsElizabeth Williams
00
It's Costco. This specific location is a good one, with pretty fast service in their checkout lanes, as well as great merchandise available. Sunday can get packed so keep that in mind. Parking can be a problem as well. Not all Costco locations are created equal and this place has a good amount of local favorites and items that aren't found elsewhere. The customers who come can typically be abrasive and it is a pain to deal with them with your sanity intact. However, it's a great store that reflects the greater corporate culture. Since it is my local Costco, I would prefer people not to come here so I can shop in peace.
Shomik DasShomik Das
00
Nearby Attractions Of Costco Wholesale
Walmart
Best Buy
Michaels
AMC Raceway 10
Target
DSW Designer Shoe Warehouse
Roosevelt Raceway Center
The Mall at The Source
Five Below
Hyatt Place Garden City

Walmart
4.1
(3.9K)Click for details

Best Buy
4.1
(1.9K)Click for details

Michaels
4.2
(922)Click for details

AMC Raceway 10
3.5
(1.2K)Click for details
Nearby Restaurants Of Costco Wholesale
Dave & Buster's Westbury
The Cuban
Thomas's Ham & Eggery Diner
Cafe Baci
Shake Shack Westbury
City Cellar Wine Bar & Grill
Spuntino Wine Bar & Italian Tapas
Karahi Adda
Majestic Diner
Tocolo Cantina - Garden City

Dave & Buster's Westbury
4.2
(2.1K)$$
Click for details

The Cuban
4.3
(1.8K)$$
Click for details

Thomas's Ham & Eggery Diner
4.5
(1.4K)Click for details

Cafe Baci
4.4
(1.1K)$$
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Basic Info
Address
1250 Old Country Rd, Westbury, NY 11590
Map
Phone
(516) 683-8300
Call
Website
costco.com
Visit
Reviews
Overview
4.4
(2.8K reviews)$$
Ratings & Description
attractions: Walmart, Best Buy, Michaels, AMC Raceway 10, Target, DSW Designer Shoe Warehouse, Roosevelt Raceway Center, The Mall at The Source, Five Below, Hyatt Place Garden City, restaurants: Dave & Buster's Westbury, The Cuban, Thomas's Ham & Eggery Diner, Cafe Baci, Shake Shack Westbury, City Cellar Wine Bar & Grill, Spuntino Wine Bar & Italian Tapas, Karahi Adda, Majestic Diner, Tocolo Cantina - Garden City

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