Timberland Outlet - Niagara Falls Ny — Attraction in Town of Niagara

Nice store but the 2 employees that were working today on Thursday Nov 19,2020 was very rude & unprofessional. When I asked for help the guy said( WHAT'S UP & the young lady didn't greet us when we came in the store. I've never experienced such poor customer service in this store. I will be Definitely contacting the district manager in regards to this disrespectful behavior. I'm a supervisor for a well establish company and I wouldn't allow my employees to conduct themselves in such manner due to the pandemic this nation is experiencing. Needless to say I drove 2 hrs & was so upset that I didn't purchase anything because of the...

I never had a pair of timberland boots before because of the price. I called the store ask them if they have any sweat pants and sweat shirts, shorts someone said yes. I told them the size reply yes we do. Great I said. I will be there Jake reply okay. It took me 74 miles that's 6 hours and 10 minutes. To and from home. I got there gave my name. They where holding it for me. Jake said someone bought it. What!! how do I know your the person. he said if you are done you can leave. I healed my cool. so 6 hours and 10 minutes wasted. Jake you gave the timberland outlet a bad name. sorry store manager Jake gave your store a...

We were previously fans but last weekend the woman working really needed an attitude adjustment. Bad customer service was a clear indication that, even as very loyal customers and brand supporters for over a decade, our family needed to try a different brand- so that’s what we’re doing. When we got home I decided we weren’t going to open our purchases and I returned them instead. 👎🏻 Be conscious consumers y’all. We work hard for our money 💰 Side note, the prices aren’t all the different from when they have an online sale too. Staff, treat the customers nicely. Just be polite. Your bad day shouldn’t turn into...