Homesense — Attraction in Town of Pittsford

Disappointing Customer Experience Due to Manager’s Rudeness at Home Sense

I recently visited Home Sense with the intention of returning an item that was 11 days past the return deadline. While I understood the policy, I hoped for some flexibility given the item’s significant expense. However, my experience was marred by the rude behavior of the store manager, Lisa Inchle.

Upon approaching the front desk, I politely inquired about the possibility of a return. The staff member kindly offered to check with their manager, Lisa. Unfortunately, when Lisa arrived, her demeanor was anything but welcoming. Without a greeting or even a glance in my direction, she curtly stated, “What’s this,” leaving me utterly confused.

Attempting to explain my situation, I started, “I asked her I was wondering if you could…” before being abruptly cut off by Lisa, who tersely informed me that the return period had elapsed. While I was aware of the policy, I had hoped for some understanding or perhaps an exception given the circumstances. However, Lisa’s response was not only dismissive but also delivered with a defensive attitude that left me feeling disrespected.

What was particularly disappointing was Lisa’s demeanor towards me, which seemed to worsen as I spoke. I couldn’t help but feel that her rudeness was exacerbated by my accent, which is unacceptable in any customer service interaction.

In all my years of shopping, I have never encountered such blatant rudeness from a store manager. While I understand the importance of adhering to policies, basic courtesy and respect should never be compromised. My experience with Lisa Inchle at Home Sense was deeply disappointing, and I hope the management takes steps to address such behavior to ensure a more welcoming environment for...

Initial review Alma was such a joy to work with today! Even at 8am she was very cheerful and ready to help me! Love it here

2 week update. They sold the couch I paid for and put on hold. It took them even an hour to tell me that information as I sat in the store with a pick up crew I hired. I started crying and my happy place I go to on sundays turned into a store I no longer trust. The couch was one of a kind and a great deal. It’s very sad that this happened. When you go here do not trust anyone ask multiple times if the things you put on hold are actually on hold and that there is correct documentation and the price tag is removed!!! The cashiers will sign for things and not tell managers which leads to this problem. They refunded me and paid for my delivery costs with a gift card…. Then refunded me for the couch I bought !!! Its very sad that when I shop here I will now have to be skeptical of every word someone says and double check their actions. Many positive experiences here have been clouded by this experience that took hours away from my life and it is no longer on the top of my list when shopping. If I can’t find something elsewhere I will begrudgingly come to this store again and be on the offense when purchasing things, which sucks because shopping should be...

Awful experience with incredibly rude store employee by the name of James today. He refused yeah to price check an item for me when I inquired if the sticker price was correct. They were three of the same pictures with three different prices and when I asked him to double check that the price was accurate he told me the price was the price on the sticker. Period. When I asked him if you could kindly double check as I saw three different prices for the same item he refused! And asked me what was so difficult for me to understand? When I asked him if he could kindly scan it just to verify the price was correct he refused to do that either! This poor child needs a new job that does not require any customer interaction he was incredibly rude and defiant. Stick this kid back in the warehouse and not customer facing. I will not be shopping at the...