Surf Style 117: Surf, Swimwear, Sporting Goods in Treasure Island — Attraction in Treasure Island

I would give them zero stars if it was an option, I was on vacation 3 weeks ago with two of my friends and they wanted to buy some shirts and light jackets to take home for souvenirs. I decided to buy three t-shirts for my wife while in the store. When I got home to Maryland, two of the shirts didn’t fit but I wasn’t concerned because I had already booked to return with my wife for another vacation this week. We went to the store with the two t-shirts in the store’s original bag with all the tags still on the shirts and the sales receipt and asked to EXCHANGE the shirts for a larger size. The person working the counter told me the only did exchanges within seven days of purchase. I explained to her that I live in Maryland and this was the first opportunity I had to exchange them and she could care less. I asked to speak to the manager and she told me she was the manager. I ended up leaving the store with two t-shirts that I paid $100 for and my wife cannot wear them because I bought the wrong size. BEWARE OF DOING BUSINESS WITH ANY BUSINESS THAT ONLY CARES ABOUT TAKING YOUR MONEY. THEY HAVE A BEAUTIFUL STORE WITH A GREAT SELECTION BUT THEIR STORE POLICY IS RIDICULOUS, I BOUGHT THE SHIRTS 3 WEEKS AGO. I DID NOT WANT A REFUND I JUST WANTED TO EXCHANGE THEM FOR A LARGER SIZE. I VACATION HERE AT LEAST 6 TIMES A YEAR AND NOT ONLY WILL I NEVER DO BUSINESS WITH THEM AGAIN, I WILL GO OUT OF MY WAY TO MAKE SURE THAT EVERYBODY THAT I COME IN CONTACT WITH KNOWS HOW POORLY THE TREAT CUSTOMERS. THEIR SEVEN DAY EXCHANGE ONLY POLICY IS IN VERY SMALL FINE PRINT ON THE RECEIPT. I HAVE NEVER DONE BUSINESS WITH AN UPSCALE CLOTHING STORE WITH SUCH A POLICY. ...

I went into the store looking for swimwear for a vacation that I'll be taking in the summer. I found two bathing suits that I was interested in but couldn't find a clerk to assist with sizes. A clerk finally passed me and I asked about sizing and she explained to me that if the size not out it may be sold out or I could wait for a new shipment to arrive. The clerk also was aware that I needed a fitting room and told me that the fitting room was available and didn't have to wait for a store clerk. I was okay with that and I took the four pieces (2 bikini bottoms and 2 tops)tried them on. I came out the dressing room and three store clerk was waiting for me. One of the clerks asked if she take the merchandise that I didn't want. I polite said no and kept looking for other items to purchase. I couldn't find a x-large bikini top so I left all the items on the return rack by the fitting room and I processed towards the exit. It's funny how the clerks was waiting to assist me when I stepped out the fitting room but wasn't insight when I was looking for sizes. I will not be back to this store and I felt like I was...

LOCALS BEWARE! We have a home a short walk away and always take our guests here. Well, NEVER AGAIN. Spent over $600 in one trip (and have spent easily a couple thousand there over time) Went back LESS THAN 24 HOURS to EXCHANGE a for the exact same pair of $100 flip flops. The rude manager made 3 different excuses in a matter of 30 seconds why she couldn’t EXCHANGE! Round one said they don’t take returns on shoes (uhhh, doesn’t say this anywhere in your policy). Round 2 said that I wore them, when I told her I only tried them on (the soles were white, you could tell they weren’t worn), THEN last ditch said I altered the product because I took the tag off (which I had the tag with me). You can’t reattach a tag? I will be sure to purchase my #Olukai sandals directly from the company for now on as their customer service is AMAZING.

I’m sure this store will continue do great with tourists, but never another dime from me and will sure to tell every person I meet to...