American Place Casino — Attraction in Waukegan

Me and my husband was active players until recently l Wind up Falling on my. Face.. Left with bruises also a head concussion Was informed by the er. . While visiting on the American. Palace casino l trip and fell on an Unbalance concrete curve While going inside of the casino the casino stated it was shoes. Which is incorrect. Summer Time we All were. Summers sandals these are all concerns. . . Customers were screaming, help the lady she. fell hurt her head. when the security came, out , instead of security guards Callin for help .sThe guard left me. laying, down it bein. A. busy street in front of the casino. He . A Car could ran over me. While I’m Laying on the ground. . 2 patriots whom Didn’t leave me. Was a nice Caucasian lady .The security guard stated he was going inside for help . Instead the Security guard coming bac never returned. The patrion gave me her number also her information to use for bein a witness. on it bein. AsSaturday morning. It was. 2 Patron. customers help off the ground who l didn’t no. . set me on their casino bench. No security guild help me. Trying to wait until the security Guard return. But instead the guard never came back. Customers was running around screaming yelling she fell and hurt her head on the concrete. Soon as I got Enough strength to walk inside in front of the casino with on of the patriots that help me . Who help me walk to the desk and call for the Supervisor security department . His name was Javier who came up owas trying to get me to sign documents my head was hurting l wasn’t thinking clearly. the security guard that was supposed to come back to assist. Finally Did show up after the fact. Seeing us talking to his supervisor then he came over. Acting like he was very concerned the security guard had a bag of iced. . He didn’t no how to break the seal. Instead. The supervisor security guard named Javier was the one who broke the seal and gave it to me to place it on my face … me once bein ex security guard I’m aware. One of the protocols safety you’re not supposed to never leave an injured person left not Never intended the American palace. security Guard did. Also left me unattended with someone I did not know. Bein in the medical field I’m. Aware. No one is supposed to move me and the security guard is supposed to keep me from going to sleep due to me having a head injury . It was Caucasian lady. was constantly apologizing to me Saying she was sorry for how I poorly treated was treated and how the situation was handled. The Customer said she will never put her feet in that casino. She do not feel comfortable and she will tell her family friends to not to never attend due to how I was treated. Unfair the young lady gave me all her information. She stated If I need a witness, she willing to witness everything for me Due to how terrible how the the casino staff treated me. After being injures . American Palace has not taken no accountability for me being hurt. They have not got reached out in contact me to see how I’m feeling. .Which it not good situation .which is not good regarding Safety precaution and also business l was there with my husband who veteran airforce. Very upset . We won’t be going inside ther casino. Due to certain guards are not been properly. trained these are all huge concerns.l feel it shows Immaturity. Of casio not taking sum Accountability for what has happened on their premises It Shouldn’t look good at the...

I Have 5 Star review for this place , but I had to delete it so I can post this new review, Now the casino still a great place to visit but today I had the unpleasant experience with Security Supervisor name Oscar .

Title: Oscar Gave himself his own promotion to Manager

⭐☆☆☆☆

I’ve been a loyal patron of this casino for years, spending a significant amount of money here there every weekend. I’ve always tipped generously for drinks and games, and I’ve even taken the time to write positive reviews for the staff who’ve made my visits enjoyable. However, my experience today was nothing short of appalling, thanks to the security supervisor, Oscar.

The issue started when I brought a carry-on bag into the casino. I completely understand the need for security measures, and I was more than willing to comply. However, Oscar’s approach was beyond unprofessional. Instead of addressing the situation with basic courtesy, he immediately barked, “You’re going to take that back to your car.” His tone was rude, demanding, and unnecessarily aggressive. I was like dude I Uber here , like have some logic sense, I ideally stay for a couple hours and drink a couple of drinks . I just didn't have the opportunity to leave my work supplies , which is a pair a shoes and a dress shirt , which would had not matter if they were in a plastic bag but I understand his point of view .

When I calmly asked to speak with his manager, he flat-out refused, saying, “I’m not going to do that. If I’m telling you to leave, you’re going to leave.” I explained that it’s his job to bring his manager when a customer requests it, but he continued to disregard my request. Instead of de-escalating the situation, he decided to flex his authority by calling the on-site police officer. To her credit, the officer was polite and professional, but Oscar’s behavior was completely out of line.

It became painfully obvious that Oscar was more interested in showing off to a to a new pretty young security guard he was talking to than in resolving the situation fairly. His ego and power trip led to me being banned for 72 hours, which is an extreme and unjustified response.

What’s even more frustrating is that I’ve had similar situations in the past where managers handled things with understanding and respect. Unfortunately, Oscar seems to think he’s above his manager and above treating customers with basic decency.

This experience has left me deeply disappointed. I’ve always enjoyed coming here, but Oscar’s behavior has completely tarnished my view of this establishment. I can say until there’s accountability for his actions and an improvement in how situations like this are handled, I can’t see myself returning. But I know you guys won't , the only thing I want is for you guys to take the time to Please train your staff to handle conflicts with professionalism and respect. Customers like me who spend time and money here deserve better than to be treated like garbage by someone who abuses...

Still giving 4 stars because this review is likely due to a string of luck or something being off with adjusted machines this week - but there's been a massively noticeable change in the last few days outlined below: *Update for dollar slot players. All these slots were moved, some linked, and all opened up for some kind of maintenance this week. Not sure if they did any kind of annual 'adjusting,' but it does seem like it. These games went from so-so with progressives but very good at substantial kickbacks and non-progressive wins (making them fun, lasting, and worthwhile - both on the main and high limit floor) to fancy reverse ATMS that you're lucky to get 40 bucks out of. A previously single and now linked slot (which is not as good) is perpetually at a max 3rd tier progressive. (Don’t think a progressive static at 2,999.99 means it’s ’due’ to hit - the same pot has been sitting for weeks and I've sadly watched many people throw away cash convinced it was going to hit because the progressive stopped growing): After 3 days and a few thousand gone I never hit a single progressive or win above 60 bucks - not even the lousy 250-300 dollar lowest one that usually trips with ease everywhere else). One of AP's advantages thusfar had been better spin wins than Rivers. Now they appear worse (if that's possible). Sincerely hoping they didn't turn into 'you can only win if you bet 9 bucks' machines. Totally hoping it's just a fluke of bad luck...at every single dollar slot at the same time..... HOWEVER, on the POSITIVE side, their higher volatility slots are really good at keeping you entertained and leading to a few hundred bucks won. They’ve got popular games and from what I've observed people seem do generally do better on these than at Rivers. I mean unless they're betting 50-200 a spin like some folks do every day at Rivers. Props for that! Nice to see that you can win a few hundred off reasonable bets and have fun! IL casinos are sadly becoming too expensive for the majority of people - so I'm glad American Place is for everyone. Clean place and super friendly staff. They make every guest fell welcome and appreciated - which is leagues better than Rivers. On the plus side, American Place has way more respectable wins on random spins than Rivers **edit, now a measly 10 buck 'win' is rare. I sincerely hope they stay awesome and don’t turn to the unwritten rule of Rivers where it’s basically understood you won’t win squat if you’re playing slots under 9 bucks. I'm hoping it's just a temporary adjustment as where I normally saw familiar faces playing the machines - they're suddenly vacant seats way more than they were a week ago. In short, I live a mile or so from Rivers but still go out of my way to hit up Grand Victoria first and would like to make American Place take that spot. It's the cheeriest place with...