Love this store, and would continue to shop at this location if we had not been denied a refund because it didn't come from "their location."That's not something I've ever heard of, and I've worked retail 20+ years myself. I could completely understand if it was a special item, but this was Christmas decorations that your company sells at every location. Then my husband was told they didn't care if they lost our business because he was "being a pain" (by the store manager) just for asking to return something that is sold at everything single location. Wow! I understand the holidays can be stressful, but taking your bad moods out on the customer is not a good look. So now I guess we will have to drive out of our way to return your items that are sold at all locations to a different store that has already agreed to take it and stated that's NOT your policy. We also already spoke to customer care, and we're told that's NOT your policy. So we want nothing more than maybe to see this as a coaching moment with the employees of this store, especially your store manager. He is supposed to be setting the example for ALL employees in that store and calling your customers a pain is not a good example. Mind you, he did this in front of a cashier and the assistant store manager. That's toxic for any business. We, unfortunately, will NOT be returning to this location as he denied my husband a second time even though he had an email from your customer care stating otherwise. Seems to me you have a manager unwilling to do their job, being rude to your customers and doing this in front of other employees. Not a good...
Read moreAt Home Jordan Landing: had just left Burlington and scored bigtime on houseware stuff, prices were lower than At Home, I mean don't get me wrong love the At Home store, its wide and spacious, plenty of room to get around in wheelchair if you have a disability, its a big store so if you need a wheelchair take yours for sure.
Just saying if it came down to 1 or the other for a few housewares. Now if variety selection and options are your thing definately go to At Home. Tons of stuff. Something for everyone for sure. Tons of clearance stuff was on the bottom shelves throughout the store.
Faux plants we looked at seemed to run about $30-$40+ Lots of throw pillows for $12 and up. If you've ever seen the Christmas trees that look like a decorated fabric mannequin? you know like it looks like a Christmas tree but also a dress? Well they had a couple or so of those in there for $150. I'll...
Read moreThis was my first time st this location. Upon entering the store there are many items for Christmas decorations. I was not there for that and moved on to lamps. Needed one with a switch at the base, but did not find one. Then tried fo find shelves for refrigerator and freezer but could not find any. Also, looked for something similar for kitchen shelf for plates and bowls. I saw employees at check out but did not stand in line to ask for help. I am sure they must have these organizational items somewhere as i found such 3 yes ago at the Sandy, UT location. This Jordan Landing location had a great section of art and wall hangings. It is worth going to this store for decorative and seasonal purposes but maybe not for...
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