*UPDATE: I'm very happy to say my rings have been corrected perfectly! Wanda was instrumental in her suggestions and now I'm wearing both rings. She recommended to have them welded together and remove the original speed bumps that were inside the band. This accommodated my injured knuckle lumps much better. They look beautiful and I love the final results. I also purchased a beautiful two toned starburst etched band to wear while I'm at work. You have to check out their selection of estate jewelry! Thank you from the bottom of my heart. Oh I must also mention the owner did refund me a portion of the repair fee which is rare these days with customer service issues. Thanks to everyone at DK Jewelers working together to create perfect results. Mrs. Wright 7.21.25 ---‐‐-‐--------------------------------- I wish I had a really positive review to share but that is not my experience thus far. My wedding rings had to be cut off in the emergency room due to a bad ring finger injury. After six months of healing it was recommended, by another jeweler I go to DK Jewelers. I was so excited to at the thought of being able to wear my wedding rings again. After three redos the rings are still not right. Now my engagement ring is actually quite mishaped and much to large to safely wear! I don't understand how the repairman thinks this is ok? I live quite a distance away and have waisted SIX hours of my time in travel and the gasoline expense. I have been VERY patient and am giving them one last chance next week. Hope its the last. I will say the front house staff has been very nice and pleasant otherwise I would of taken my...
Read moreFrom the moment I stepped into DK Jewelers, I was instantly taken aback by the stunning and top-tier inventory they had on display. Everything sparkled with a promise of quality.
I was greeted by Kelli who is not just a salesperson; she is a genuinely wonderful person who made my jewelry shopping experience something to remember. Her attention to detail was flawless, and her understanding of what I was looking for was spot on. She was not just attentive; she was patient, insightful, and radiated a warm professionalism that made me feel at ease.
I had many questions, and Kelli answered each one with expertise and a reassuring smile. Her recommendations were tailored to my taste and budget, and I never felt pressured or rushed. It was clear that customer satisfaction is their top priority, going above and beyond to ensure I found the perfect piece.
When it came to pricing, I was pleasantly surprised by the fair and competitive rates offered at DK Jewelers. Kelli's assistance made sure that value was maximized in my purchase.
In a world where personal touch is often lost in retail, Kelli and DK Jewelers have redefined what it means to provide exceptional customer service. My experience was more than just a purchase; it was a delightful journey guided by a skilled and caring professional.
I highly recommend DK Jewelers to anyone in search of unique and high-quality jewelry. And if you're lucky enough to work with Kelli, rest assured, you're in the best hands.
Thank you, Kelli and DK Jewelers, for making my experience...
Read morei brought my 25+ year old wedding rings to be fixed. The salesman doing the intake told me that in order to "get through these screens" to complete the intake process, i had to state a value. I was unsure. since he was a professional salesman in a jewelry store wearing diamond jewelry, i asked him to put whatever he thought. On my way out, i noticed the extremely low number he put. i immediately turned around and asked if this was in the event of loss (i.e. fire, theft, etc.) and he said yes. i was so offended at his disregard of the importance of this part of the intake, and the extremely low value he put on the form - that i got my rings back and left. i wrote a letter to the owner expressing my concern and dismay, and asked for a phone call from her. i received a voicemail stating that she knows she has excellent staff and is sorry that we could not do business. i feel that this could be quite a liability in the event of a loss - the insurance company will only pay what is on that form. Make sure you have an estimate along with your stated...
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