The Cheese Shop — Attraction in Williamsburg

We were doing a family visit to this area. We were brought by the reviews of this place. These reviews must be pre-covid. The whole order was a mess, the process of getting the order and afterwards. It took in total about two and half hours to get an online order. Restaurants are pushing online orders and say they are faster and convenient, it is not true. People ordering within the shop were getting their orders faster and pumped out than people who ordered online. This couple of women had ordered farther in advance than us waited three and half hours for their food. The only reason why they "made" our order is we started to ask for a refund. In the shop there was no social distancing and I am pretty sure was over capacity in amount of people who should be in there for fire code. There were not proper signs of where to pick up online orders either, which btw is in the back of the outside of the store not the inside. I thought they just ruined 2 of the 3 sandwiches we ordered it actually turned out all 3 of them were after talking to my family member who I didn't hear the first time. The first sandwich was the wrong toppings, the second one literally was just cheese on bread without the proper toppings and the last was supposed to be a hot sandwich that was cold and had tasted chewy like it had sat out for a long time. When I called to ask for a refund she fought me over everything I told her about the sandwiches, refunded me for two sandwiches (which at the time as I said I didn't hear about the problem with the third sandwich but with the experience we had if i were her i would have just refunded the whole meal) and she said they were overwhelmed and were understaffed. I wasn't rude to her when she pushed back but I wasn't going to pay for those sandwiches and had to stand my ground. I am understanding of staffing shortage but how does that explain not having food ready in the 40 minutes it says when people order their food online, when people who were ordering on the spot were getting their food 10 to 15 mins or less afterwards? We watched the whole time outside because we were told it was better to order online. By this company doing this they are setting their employees to drown and get angry customers. You should be treating those online orders just like they were there in person. I wouldn't recommend this place and several other's were very upset with...

Stopped by The Cheese Shop, the crown jewel of 410 W Duke of Gloucester St, where you can experience a slice of history… in rudeness. Where the highlight of my experience was a thrilling encounter with their “bar.” You know, the one with zero staff in sight. But hey, don’t worry—they’ve got signs! Very helpful when you’re trying to place an order at a ghost bar.

So naturally, I decide to take the logical route: wait in the sandwich line and ask if I can place an order. Simple enough, right? Oh no, cue the customer service gold medalist who informs me, “We have signs above.” Ah, thank you for that life-changing revelation. But if I wanted to play “Where’s Waldo?” I’d have picked a different destination.

And yes, let’s talk about the signs. They’ve bombarded this small shop with them. It’s like a carnival for your eyeballs, making it nearly impossible to figure out which sign you’re supposed to read. Because clearly, when you’re hungry/thirsty and confused, what you really want is to decode a visual maze.

Apparently, the expectation here is that tourists, like me, are supposed to already know the sacred rituals of ordering at The Cheese Shop. God forbid you ask a question, lest you be met with an eye-roll and a condescending lecture about reading signs.

If there’s no one at the bar, maybe I’m supposed to telepathically place my order? Or do I have to summon a bartender by saying, “Bloody Mary” three times in the mirror? Either way, I hope the food I didn’t order was as delicious as the attitude I received.

Would give five stars for the historical accuracy of their 18th-century customer service standards, but I think I’ll just leave it at one.

So, if you’re looking for a place that combines overpriced sandwiches with a healthy dose of attitude, look no further. Welcome to The Cheese Shop, where asking for help is treated like a federal offense, and the cheese is just as sharp...

Food is good but as others have mentioned there is an older employee there who is incredibly rude. Off the bat she was irritated we were ordering sandwiches despite that being her job. My partner left his water on the counter to go get something and she rudely replied “you gonna take that?” And then we checked out with a lovely nice young woman for two different transactions for various items in the store. I went and got the sandwiches and after checking out forgot I hadn’t paid for the sandwiches yet. I took them out of the basket and started finding my partner and she goes “you need the basket that’s proof that you paid.” And then it reminds me oh we haven’t paid yet. It’s a confusing set up is all since you order in one location and pay in another and you have to go back to get the sandwiches in order to pay. So she then takes the sandwiches and rudely walks us up to the cashier. We are holding the tote of things we have already paid for. She’s treating us like we’re stealing going “do you have the receipt for that?” And asking to the cashier “do you remember them? Did they pay?” The cashier read the situation and looked incredibly uncomfortable and awkward saying yes I do. It was SO unwelcome and aggressive energy. We spent almost $100 in there to be treated with some of the most rude energy. Real day killer. Not saying it’s a race thing but my partner is spanish, and she wasn’t giving that energy to the white middle aged woman before us. But we are also young so that may be a factor as well. Either way it was unacceptable behavior. I work customer service and I would never dream of treating someone that...