Mellow Mushroom Williamsburg — Restaurant in Williamsburg

THREE CHEERS FOR ABOVE AND BEYOND CUSTOMER SERVICE! And . . . the best pizza you will find in the Virginia coast!!

It was our first time in Colonial Williamsburg together, and also for the Fourth of July! We had no idea what to expect but had packed lunch and planned to get dinner out before the fireworks. Mellow Mushroom had a line almost out the door when we arrived. They had notified everyone it was a TWO-hour wait and that they couldn't take online orders.

It was obvious they were swamped! There were a lot of upset and frustrated people, but the manager, Brittany kept a patient, firm and hard-working attitude. We put our names on a list and Brittany proceeded to tell us that they were having a lot of cancelations and she would do her best to help things move forward quickly.

Since we had time to wait, we did. For about an hour in the waiting area. This gave us plenty of opportunities to observe Brittany and the entire staff who tirelessly kept fulfilling orders, answering questions, dealing with rude or impatient customers, etc. Brittany had a positive attitude and was often seen helping out and coming alongside her staff. The staff was filled with many high schoolers who were all incredibly polite, helpful and friendly -- which sadly, are often lost skills these days.

After just an hour, Brittany had an opening for us and allowed us to order to go (our preference to have a picnic) and the pizza was made in less than 15 minutes. Upon complimenting Brittany and the staff, they said they were DOWN several staff people and people in the kitchen. But they were working full force even at half staff. They were all doing excellently and made the long wait as bearable as possible. The world needs more Brittany and staff.

Cheers to the staff at Williamsburg MM! Keep up the great work everyone!! We can't wait to come again, on a...

A bit of a mixed bag at this tourist-oriented (and accordingly priced) casual eatery. The space is loud and echoey. They were pretty busy at the 6pm hour but we were seated quickly and food started coming out in about 10-12 minutes. 1-2 dishes were brought at a time, creating that uncomfortable situation where those with plates in front of them don't want to start without everyone's food on the table, and those without not wanting to make them wait.

Right off the bat, ONLY ACCEPT A BOOTH. The chairs at the tables are bizarre torture devices. We were quickly reseated.

Don't order "spud puppies" unless you want about 8 microwaved Wal-Mart tater tots. Ours came to the table cold, but the replacements were disappointing bland soggy blobs that showed no evidence of seeing a deep fryer. They fall apart in your fingers. This is a head scratcher when you consider the high quality of the entrees. This leaves you with one of four flavors of roof-of-the-mouth-destroying kettle chips.

The mushroom soup was fantastic! However, I could have done with a larger serving. It's savory and creamy with a variety of flavors and textures arising from bite to bite. This one I would like to copy.

The Cloud9 wings were very unique in both presentation and flavor. I'm not a wing fan at all but this rich parmesan formulation is an exception.

The sandwiches were also very appealing with high-quality fresh ingredients. The vegetarians went for the Avocado Hoagie and were as happy as such a sandwich can make a person I suppose. The Italian and the California were both delicious, but the portions were small considering the premium pricing. The burger was competent.

Dining in this plaza is pricey. Might as well go ahead and splurge at one of the more...

Saturday 3/24/25, around 12:00 noon. Very disappointed. I was in Merchants Square and stopped in Mellow Mushroom for a "to go" sandwich. It was a nice day and I wanted to eat outside. When I found a spot to eat, I opened the sandwich to put mayo on (I ordered it with mayo and they provided it in a cup on the side, go figure) and the picture shows my disappointment. Very, very little turkey, three slices of pepperoni and two miniscule slices of salami. This is your half Italian sub? Ten plus bucks? Seriously? It was half alright, half heartedly made. I mean, I get it. You're in it to make money but by cutting so far back on ingredients? Come-on people. I would be very surprised to hear that you're proud of such a skimpy sandwich. Would you serve this sandwich to your friends and family? If you would, I wouldn't be surprised if they stopped by a fast food place on the way home from your house.

(After reading the response from Mellow Mushroom)

Whoops, There is no turkey on your Italian sub. To use that mistake of mine as a point in your response shows me that there is no concern in your answer. The point was, as I'm sure you knew already, you GREATLY lacked the amount of meat in the sandwich. Look at the picture and be honest with yourselves. Is my concern a valid point? Take it on the chin, admit the fault...