UH Lake West Medical Center — Attraction in Willoughby

Two stars instead of one because the male ER (Fri. 8/26) in-take nurse was impeccably professional, kind, had side humor; and, the way he handled his equipment assured me that he was well experienced. But for him and the wonderful husband and wife medical team: Drs. Mr. and Mrs. Lele, I'd be giving this joke of a care facility a zero not even a single star. This is because the nursing staff was awful. I mean, just awful. From miss-characterizing facts provided by the family to ignoring the patient's condition and mistreating the patient due to the obvious medical condition. Nurse (Black male) on fourth floor impressed me tremendously so I increased my star rating from one to two for him. He had a sixth sense for what our family needed and what my mom was experiencing as a DEMENTIA patient. He seemed to be the only care provider on the fourth floor who attended to his care fully aware of my mom's disease. However, his colleagues were inept, clueless, and derelict in their duties as direct care providers. They were insulting, impatient, and generally unkind. I first noted a problem with the ER nurse a blazing red head with lots of advice from her own experience with her own mother. But, she was the one who told me they don't hospitalize patients who don't take their medicine. And, although my mom couldn't walk (they had not yet found out why-turns out two days later after THE test that my mom had a stroke) this ER nurse told me we would need to take my mom home. I appealed to her without begging because if they wanted to release her to home I was taking her; she's my mom! They decided to keep her to help me with the no walking issue-YES, SHE SPOKE FOR THE DR. SHE SAYS AND THEY WERE GOING TO DISCHARGE HER since they did not find a blood clot although her glucose was 442 and pressure was on high side of normal not severely high. Then nursing on the floor told me my dad "leaves my mom on the floor when she falls" WHAT!#$#$%&% Who in the hell told them that? Complete mischaracterization. Lastly, they must have said something to the skilled nursing home about my mom to cause the nursing home to refuse her entry. Of course, I have no way to prove my suspicion, but these people are unconstrained in their details that are not confirmed as true that they make part of the HOSPITAL RECORD! How reckless and stupid. Why would someone hear one thing from a patient/family member and couch it in their own gossip and obvious casual conversation about patients. NURSING STAFF AT LAKE WEST HOSPITAL ARE UNPROFESSIONAL. Nurse Christine is not a part of that. My advice to her is to RUN before the place really gets a jaded reputation from those bad nurses. I'll be back to name names so those self-righteous uncaring nurses...

Going to lake West was a total waste of time. I was taken there by ambulance at about 10 am with extreme dizziness, vomiting and sweats. I could not stand or even open my eyes. They asked very few questions, did not do an in depth medical history and did not confirm any medications I was on. They sent me for a cat scan and chest x-ray. A nurse practitioner came in and asked a few questions and told me the doctor will follow up and probably consultations with a neurologist and ENT doctor. This was probably about 2 pm, 4 hours after I was taken in. She returned shortly and said they were going to admit me due to the "severity of my symptoms." I was taken shortly to a room and left for an hour.

When I finally saw a nurse I said I hadn't seen a doctor or found out anything about my test results. She seemed surprised and then checked my results and said they were negative. I asked why I was admitted since I was feeling better. She didn't know. She thought the doctor would be seeing me soon.

At 8 I still hadn't seen a doctor and requested to speak with one. They called the doctor and was told he wasn't coming because I had seen a nurse practitioner. I argued with the nurses and they tried several times but he refused to see me and eventually I was told he is not returning their calls.

At that point I asked to be discharged so I could go elsewhere and was told my insurance wouldn't pay for my visit if I left.

I stayed that night and heard nothing else. The next morning I asked to see the doctor again but was sent the same nurse practitioner. She told me the doctor was not coming and seemed offended that I asked for a doctor instead of a nurse. She told me she was "qualified." She told me I could leave if I wanted. I said nothing was done to diagnose what happened to me and she said to call my primary care doctor.

Besides the total lack of concern they didn't even address my basic needs. When I was brought in I was shirtless and no gown was offered. I requested help to get to the bathroom since I was in the ER and was told someone would come. 45 minutes later I asked anurse who went through and she finally found someone for me. No one even got me water until I asked after 6 pm.

I could have received the same or better care at a cc express care location. I will never return to this hospital. Stay away if you value your health or if you are looking for someone who cares. I still don't know why I was admitted but can only surmise they were milking my insurance company since they did nothing usefulonce they...

My family and I have been extremely dissatisfied with the unethical hospital operations to keep Medicare patients longer. My grandmother, was admitted last Monday for a fall. She has been kept much longer than she should've, despite us repeatedly asking for the paperwork to be sent to her insurance and rehab facility. On Friday. my father was told by the caseworker on the floor that the paperwork was sent over. (It was not). Today I requested the paperwork to be sent over again and stated the urgency being the availability of a bed at the rehab facility. I was told they would do it, but it could take "several" days to process. Dr. _ then came in and said she could not do anything with insurance because everything was closed for the holiday. I followed up later with Medical Mutual. The customer service rep I spoke to at MM said that they are not closed and she doesn't know why I was told that. I asked if MM received any records from the hospital. She said no and reiterated what needed to be sent and where to send it to. My father and I went back down to the nurses station and asked to speak with the caseworker. Despite us being able to see her, she would not talk to us because she was "too busy processing our paperwork", which was supposedly done on Fri & earlier that day. Poor customer service. She could certainly hear everything we had to say about the games they are playing to keep my grandmother longer. I then asked for copy of the paperwork so I could confirm to Med Mutual that it had been done and sent in. We were later told by head of nursing staff that we would have to contact 602-3108 the medical records department to get this. (I am not sure why they were unable to make a copy of the papers they just sent over) Unsurprisingly the number we were given didn't work. The level of care my grandmother has received has been deplorable. Last week when my father told me stories of how nobody would come and assist my grandmother with the restroom, I thought he was exaggerating, but once I experienced it I could see what a lean and unresponsive staff seems to be running the place. Yesterday she did not receive dinner until later when my sister had to go and request it for her. My grandmother is not receiving treatment- she is sitting in a chair looking out a window and needs to be moved over to an appropriate rehab setting, which Lake Health is dragging their feet on to get more $...