Planet Fitness — Attraction in Winchester

• CREDIT DUE TO WHERE IS DUE* I HAVE RETURNED AS ACUSTOMER. PLANET FITNESS AND ITS MANAGER JIMMY HAVE ADDRESSED ALL MY ISSUES AND RECTIFIED THE SITUATION. ALL HIS EFFORTS SHOWED ME THEY CARE FOR THEIR CUSTOMERS. I CHANGE MY RATING TO FIVE (5) STARS. * Thank you, I appreciate it. Abraham Agosto. Rarely i write any reviews bad or good , unless is really a earned one with a great service or a really bad service. Unfortunately, for this one it has to be a bad one , and really earned. Since planet fitness became known to me several years now. I became a client right away, because if it's 24 hrs availability, great variety of equipment and extra perk services and it's size space. So every time I move to a new area I look for a planet fitness to join. I did just that at the winchester location. Unfortunately, the experience was not a good one. Especially when dealing with employees with no business common sense and the company way of automation billing. Now what happened... on Monday July 14, 2025 i joined the gym again with the black card membership...at this time it was a 1 dollar special to joint and 24 dollars a month with a 49 dollars annual membership charged 2 months after the initial jointed membership date...anyhow, lord and behold the 1st payment of 24 dollars is not suppose to be charged till August 18 , but the gym went ahead to charge the 1st payment 3 days from initial membership date already. Needless to my I was not happy. I called the gym. a guy answering the phone instead of finding a solution decided to argue and and act as the one with power and control and as he said it..." i am not going to argue with you..." and went ahead and hung up the phone. Eventually I spoke with the manager Jimmy. He explained the system automatically charges the payment on the 17 every month and since the initial membership happened on the 14 the computer charged the payment not able to differentiate a new customer from a regular one....so, the manager Jimmy offered to fix the issue and even told me not to worry about August and September payments that a credit would be put into the account to make up for the inconvenience. I said OK thanks I will not cancel the membership... well very next morning I go to the gym but the payment issue still showes on the account and the young employee mr alex and lowest of lowest just 3 months working and no idea on who is the next level management decided I couldn't use the gym despite had explained everything and him verifying it was actually a 5 days new membership and that the billing was an error and by the way that there was no motations on the account from tja manger Jimmy...well I went ahead and canceled the membership. I will not come back and will not recommend the gym winchester location to anyone...for lack of good customer services and common business sense. If I were either one of the 2 employees on the 1st case I would had apologized to the customer nad explained the issue and give my superior information(my manager) to address and fix the mistake instead of arguing and hanging up on customers...on the 2nd case i would have let the customer use the gym since it clearly can be seen it was a new account and the payment issue was an error...and not loose a brand new customer, specifically a black card one...anyhow I won't recommend to join the gym. You are just a number and $ sign not a customer to be valued and service when the need arrives. Abraham Agosto

Owner, thank you for replying....I am a little puzzle; why telling me to reach out to planet fitmess social media for any concerns or questions. I already stated the concern and the problem in the review. Besides no need to reach out anyway, because I canceled the membership and am not coming back-to this location in particular anyway. Good luck andtrain you employees on customer service skill for selling and retaining customers. Thank you...

My friend Good Influence Sharon invited me to join her at the gym, so I said OK even though I have belonged to all kinds of gyms and never go.

Good Influence Sharon said she had the $25.00 monthly membership, but I can join for $10 a month. I think to myself why I would anyone pay $25 when they can pay ten. Besides I never will go to the gym because I like to sit and read, and I feel lost at the gym. I do not say this. I say OK. She doesn't want to hear about it and neither do you, bear with me.

After we finish, she says, let's go to the massage chair and my interest is on fire.

What???

We are in the massage chair, and it is all clear to me the reason G.I. Sharon is paying $25 a month AND actually going.

So, I joined and I say Planet Fitness take my $25.00 a month. HERE, have it!! The staff is very nice, I am there at all hours and they are all great. The place is very clean. VERY Clean.

I have been every day, sometimes 2x a day. I do my cardio, I get in the massage chair or the wave lounger, I have never had to wait for one, folks seem way more interested in exercise, but you know it takes all kinds.

Here is my tip as a noob to gym life. Pick a cardio machine opposite a TV Show that you want to see. I started first day watching Botched Plastic Surgeries which was all bad.

I am the wiser for it and now I can pick a cardio machine opposite a home show, watch these folks say they want something industrial but rustic with an open floor plan and then by the time I want to quit I say, Kerry, stick around for the reveal. Which I do and there it is all neutrals but a little texture, they always say "texture"

Now that is my 30 minutes, I'm going to the lounge chair.

This is a great gym because after you leave you can get a guilt free smoothie it is in the next parking lot.

I cannot even with this place. If I knew about the massage chairs, I would not be chubby --that would have been handled a few years ago.

Thanks Planet...

I hate giving a negative rating because of one issue, but it is a big issue.

A few months ago I went in person to cancel my membership. I was moving to an area without a Planet Fitness so I had no need to hold onto the membership. They told me I was good to go and my membership had been cancelled. After that I moved across the country. I happened to open my app to check a couple notifications I got, and found out that I’ve still been getting charged since I left. This has added up to $120 with the late fees which is just ridiculous. (I’m not in a contract by the way, I’m on the plan that can cancel anytime).

I figured it was just a mistake and would easily get fixed with a phone call. So I called. They apologized for the issue I was having but told me that I’d have to come in and cancel again in person. I explained to them that I already did this and the employee at the time confirmed my cancellation, and that it was not possible to come in because I had moved. They again told me that there wasn’t anything they can do. I called again a few days later and got the same answers.

So basically I’m being told that my situation now is that until I decide to drag myself back across the country to fix a mistake that an employee made, I am stuck getting charged a membership fee and another late fee each and every month.

This has completely made me want to stay away from all Planet Fitnesses again in the future, especially this one. Which is a shame, because it was otherwise a pretty good gym. But billing issues and employee accountability is a huge issue.

UPDATE: 6/162025

The people on the other end of the email you provided were not helpful at all and they simply told me to contact the manager or write a physical letter. They investigated nothing. I’ve already tried to contact the manager multiple times but they are never available. The staff are not helpful in this situation and just tell me they will pass my...