Pension Elisabeth — Hotel in Salzburg

We arrived directly from the Salzburg main train station. Despite I insisting on using the rather clear written directions sent prior bt the pensioner one of my family members insisted on using Google maps which took|Us forever to arrive. We arrived around 11 and were told our room was not ready til the late afternoon. We went exploring and returns and checked in. The front desk clerk, forgot his name but reading my Spanish name spoke with me the entire stay in Spanish which was an excellent effort to make me feel at home. He showed us the short cut to the metro, helped us buy the bus pass and showed us that in-return bus stop locations and the handy screen in the pensione lobby that shows us the times of the local buses arriving. He showed us over to our apartment in another building. It was cute and perfect with our very own outdoor balcony/deck/outdoor space with lilac flowers just about the table. The apartment had a full kitchen (minus a washing machine though). It was so close to the train station and since one of my members of the family wanted McDonalds (hello—-anyone visiting Austria and Germany -be prepared on Sundays and national holidays NOTHING IS OPEN or they close super early). We had plans to eat in downtown Salzburg and as the evening was going we realized we had no place to eat so we ended up going to a McDonalds near the apartment. The front desk clerk was so helpful introducing us to a group of Singaporian girls staying in their dormitory and a couple from Colombia that we all ended up sharing contacts and the following morning we all went together yo Hallstatt for the day. Felt like a cute little family business....

I recently stayed at this hotel and had a rather mixed experience.

Room Quality: The room was okay overall – not terrible, but not great either. What really surprised me was reading an old review from eight years ago mentioning that the shower was leaking water onto the bathroom floor. Shockingly, after all that time, the problem still hasn’t been fixed. It’s disappointing to see that long-term issues like this haven’t been addressed.

Staff: When we first arrived, a receptionist (who didn’t seem to be German or Austrian) welcomed us very warmly. I was genuinely impressed and thought, “Wow, the staff here are amazing.” Unfortunately, that first impression didn’t last. Later in the afternoon, a different staff member – wearing glasses and slightly balding on top – made me extremely angry. I wanted to buy a bottle of water at the reception while he was checking in some guests. I patiently waited (for quite a while), expecting he would serve me once he finished. But instead, he completely ignored me and just moved on to help the next check-in customer, even though I was clearly standing there the whole time. I eventually got my water, but the whole situation felt very disrespectful.

Noise Issues at Night: I really needed a quiet space to rest, but unfortunately, that wasn’t the case. We could hear everything happening in the hallway – people walking by and talking outside our room. It made it hard to...

We stayed at Pension Elizabeths garden room, on the ground floor (41G) for 7 nights. This was in a separate building across the road from the main building from Pension Elizabeth. The area was very compact with a small kitchen area. It was outside of Salzburg but easy to get to from the station by walking. |The local bus close by and gets you into Salzburg. Buses run frequently. If you do not buy the Salzburg card you can buy transport tickets from the Tabacci near by. |The double bed was NOT comfortable and pushed up against a wall. I requested two pillows as they were so soft. |We noticed that a plastic tub was at the gate area and it was full of water ( catching water from a gutter) and it had green slime at the bottom of it. We emptied this ourselves as it was a drawcard for mosquitoes. We did see mosquitoes. |At night I think the staff may have had a dryer on, drying sheets etc. as each night about 9pm we could hear a noise from the flat behind our wall that I think was a staff quarters. This happened almost each night so if a light sleeper can be a disturbance.|The location was good and also the fact that this area had a secure Free Wi-Fi. The staff were friendly and helpful on asking questions. I would not say here again for a long period. Good for a...