Elevation Place — Attraction in Alberta

We like to go here every time we're in Canmore because our kids love to go swimming. But even though we go the recent experiences haven't been that great. I've found a few of the life guards a little excessively power tripping. This latest time it was my daughters first time ever in a pool so I brought my gopro and the first picture I took, a selfie of me and my daughter in the pool, the life guard came over to tell me to ensure I was only taking pictures of my own family. The kids aren't allowed to use boogie boards even though they were using them properly to swim back and forth across the pool. The life guard came and took them away saying they are needed for the lane swimmers only to just put them away. The hot tub is regularly at it's limit of 25 ppl so they won't let you in despite lots of available space. It's disappointing that our 4 year old boy isn't able to ride the slide when the hotel slide goes into a deep pool and this one lands in a trough. Most of the kids area features don't typically seem to be in use (big dump bucket and other spray features). Only some of the family change rooms have a change table. Parking is pretty tough to find. The climbing wall has always been crazy busy. I do find the pricing reasonable and the lazy river is a fun feature. Some of the...

As tourists in town for a hockey tournament, we visited Elevation Place in between games with the intention to take our kiddos swimming. The facility itself is beautiful and it's design incorporates important accessibility features like automatically doors, ramps, and elevators. The front desk staff were very friendly and made time to talk us through the amenities available. We didn't feel rushed, rather we felt welcomed and like important guests. We were disappointed because there was a waiting list to enter the pool with 66 people/groups ahead of us. To gain access to the waiting list, you have to prepay and sign up for their text message service (your payment can be refunded if you decide to leave before getting into the pool). We decided not to pay and instead went upstairs to the modest soft play structure that overlooks the GORGEOUS pool. We spent a good 30-45 minutes climbing and sliding before heading off for lunch. I would absolutely recommend pre-planning a trip to the pool so you don't miss out: there is an inflatable obstical course, lazy river, spray park, and waterslide: something for everyone. However, because there is no guarantee that you will get into the swimming pool due to volume, you will have to plan ahead and is the sole reason for the 4/5...

Recently moved to Canmore from Calgary and was looking forward to making the most of the facilities. I'm hugely disappointed, mainly because the changing facilities are totally inadequate considering this place cost $40 million. Clearly little to no thought was given to space requirement and general comfort when the changing rooms were designed. Too few showers, with crappy, cheap curtains and shower heads that dribble out water ... The space, overall is cramped with very little seating for changing purposes and what I find absolutely astounding, is that there isn't even a costume spinner/dryer??? Over night tote boxes would also be highly appreciated.

The website needs to be seriously updated in order to provide its patrons with the information they require. I love to swim and especially at a more quieter time of the day - so often I arrive and there are hordes of school kids taking swim lessons etc, which is fine - JUST FRIGGING POST IT!

As someone who is used to the very high standards offered by Calgary YMCA memberships, could the manager kindly make a note of these recommendations - it's not...