The Poplar Inn — Hotel in Banff

Went here with my husband and one year old daughter for our anniversary. The lady running the place rushed through everything when we came in, as we arrived while they were watching the masters, just made us feel like we were inconveniencing her. When we discussed with the lady about breakfast and how i was on a Keto diet (which meant minimal sugar and no breads/grains ect.) she said so eggs bacon and sausage were fine we agreed, also advised that our daughter eats everything that we eat. When we went into our room to get ready for dinner we noticed the lock for the patio did not lock there was just a stick in the door to keep it closed which deffinetly did not leave us feeling safe over night nor made us want to leave our belongings in the room. When we woke up the next morning she had another guess leaving so had made pancakes with a bunch of berries and bacon said she has a long trip so needed a lot of sugar which was fine for my husband to eat, didn't make anything for our daughter and made me a bowl of granola with berries and a sugar yogurt (not at all what we discussed, didn't even give me bacon the one thing i could have eaten). Our stay here just made us feel ignored by the lady running the place and uneasy by the lack of security we had for...

Stayed at the Poplar Inn for two nights in August. The owner Susan was lovely and made us a delicious breakfast in the morning (we left early the second night and didn’t get to eat breakfast). The room and bathroom were clean and had a cute little outdoor patio and common kitchen area that guests could use. The location is also great - very central to shops and restaurants. Would definitely stay here again!...

Pretty frustrated with this place. I booked a trip with them prior to COVID-19. When I went to cancel they only gave 50% of a refund even though our borders were closed at the time of the trip. I think it's pretty rude to keep several hundred dollars for services that weren't rendered without any offering (free night stay) or something. You're greedy. Enjoy...