Radisson Hotel & Conference Centre West Edmonton — Hotel in Edmonton

We were given breakfast vouchers from the hotel to the adjoining restaurant as an apology for a housekeeping mix up. I was traveling with my 2 young kids and they were excited to use our vouchers for a nice breakfast the next morning at the hotel before we left.

When we arrived at the restaurant around 9:45am the restaurant was empty. The man standing there on his phone looked over and said we could sit wherever we like. He was pleasant and came over after we were seated.

I showed him the vouchers and his demeanor immediately changed. He took the vouchers from me and walked outside the restaurant to (I assume) the front desk at the hotel. When he returned, he said angrily "ok, 2 eggs, bacon, hashbrowns, toast. Do you want coffee?"

I said yes, please, and the girls will have juice. He was muttering about how juice shouldn't be included and how the "damn new management of the hotel" needs to scratch that off the voucher. My kids started getting upset at that point because he was being so gruff and MEAN.

I said excuse me, we were given this gift as an apology for some sub par customer service from the hotel, and now we're receiving even worse customer service from the restaurant?

This man had the nerve to stare me down with hate in his eyes and snarl that "CUSTOMER SERVICE HAS NEVER BEEN AN ISSUE IN HIS RESTAURANT". I replied, ok, show us good service then!

He walked towards the kitchen swearing at us under his breath, but loud enough for me and my kids to hear.

I stood up and said we were leaving. He stormed back towards us so aggressively and SLAMMED our vouchers down on the table and yelled "IM NOT YOUR SLAVE!!" My kids and I all started to cry. We were terrified.

We hurried out into the lobby of the hotel where he continued to follow us yelling over and over that "HES NOT OUR SLAVE!! HE DOESN'T WORK FOR FREE!!!"

There were other customers and staff that witnessed the screaming and crying in the lobby. The front desk lady was so visibly shook, as were we. She pleaded with us to wait while she called management of the hotel. All I wanted at that point though was to GET OUT OF THAT HOTEL AS QUICKLY AS POSSIBLE.

I took my kids up to the room and we frantically started packing up.

The manager from the hotel was at our door in less than 10 minutes of the incident, apologizing profusely for the restaurant owners behavior.

On the way home I received a call from the Radisson's VP of Operations with a sincere, heartfelt apology, and a promise to refund our entire 2 day stay. I have yet to receive the refund, but am hopeful it will process soon.

Bottom line:

The hotel is experiencing some pains as it was recently acquired by the Radisson and they are working to bring it up to Radisson standards. All the hotel staff we encountered were top notch, from the cleaning staff and security, front desk, management, and VP. They were quick to resolve issues and kind while doing so.

The restaurant is a cancer to this new management's goals and has 1 year left on their contract. The only thing that will solidify a rejuvenation of this property will be to add an entirely different restaurant who's goals align with the values of the Radisson.

In my humble opinion, give this hotel a shot, but order food in, or go out to eat and 1 of the many...

While the staff were very friendly and I appreciate they tried their best; they are not trained well enough. This was a staff function and it took over 1 hour to check-in to our rooms. The supervisor came to help and said we had booked one room for 10 nights through Expedia, yet we didn’t book through Expedia which I reported several times. They wanted me to call Expedia which made no sense to me at all, eventually I asked to see the screen to at least get a reference number and turns out they weren’t even looking at the correct reservation, which I had to point out on their screen.

Check out was no better, the poor desk clerk was trying so hard but clearly doesn’t have the experience to be left on her own. I am still trying to get receipts for the rooms and they said half the rooms were paid and then they weren’t. I’ll be checking my cc to see what actual charges I paid as they were very unsure. It was her first day on mornings so the process was very foreign to her with a group charge. Again, I do not fault the staff, she tried to figure it out.

The hotel itself needs a really good cleaning. Our bed skirt had brown stains on it, the roof has something going on, it is brown and separating from the wall. The bathtub had a long black hair in it. It was very quiet and close to WEM.

We met in the lounge, (10 of us) for a drink, we ordered 3 glasses of wine and it had to be 3 different kinds because they ran out. The others had to choose something else. Very disappointing as this was our staff...

I had a very good experience here in Oct 2024. I chose this hotel because it was walking distance from my conference and the cheapest in the area. I was a little scared based on some of the reviews here but I’m glad I didn’t cancel because this hotel was nice.

This rooms were clean. I checked for bedbugs, as I always do, and I was really impressed with the cleanliness and quality of the bedding.

Reception was friendly and helpful. I ate I. The restaurant one night. The food and service were good. The prices were reasonable.

I was at the end of the hallway on the first floor. The room was big and clean. It felt like a long walk from reception. I could tell that some parts of the hallway had been updated and others were still waiting for updates. My room was in need of an update and this is not surprising because it was the cheapest hotel in the vicinity. I clearly wasn’t going to get their most expensive room.

The parking lot is outdoors although big a well-lit. The security cameras are clearly visible. I noticed a lack of mischief in the area. I felt very safe as a woman travelling alone.

The neighbourhood has lots within a 20-30 min walk or a 5 minute drive: Groceries, Dollarama, restaurants, gas stations, shopping. It’s easy to drive from out of town: One road straight off the ring road.

I noticed some of the higher floors had some construction. I assume the updates are in progress. There was no construction noise on any of the weekdays I was there between 5 pm-8 am.

This hotel was a...