Villager Lodge — Hotel in Niagara Falls

I never really write reviews but this was the worst hotel experience I've ever had!! We checked in yesterday and as soon as I got into the room I noticed the bed spread was absolutely disgusting!! I could tell right away it was never washed and probably for awhile! When I went to complain to the lady at the front, she basically laughed and said that they don't normally wash it because people don't use it! I was confused! I asked what do you mean you don't wash these??!!! She said they only wash the sheets underneath!! I told her that's absolutely disgusting!! She said people don't use it so why should we wash it! I said of course people sleep on this and God knows what else they do on it and you're telling me you don't wash it for the next guest??!! She also said they don't wash the middle red pillow case that's on the bed!! I was in complete shock! She was being rude and said well what do you expect for a 2* motel?! I said I understand this is a 2* but that leaves no right to have the blankets that you have guests sleeping on to be filthy and used multiple times by past guests without cleaning them! I couldn't believe this! I wanted to leave at this point but the room was already paid for so she offered to bring clean linens. I said okay so I decided to take a shower and as I unfolded the towel it had a disgusting spider on it! I almost wrapped my body with that! I also noticed a few big chunks of hair on the bathroom floor so clearly they didn't sweep it! At this point I had enough and didn't even want to touch anything so I gathered all my stuff and went back to the lady. We basically both yelled at each other and I kept telling her they were disgusting and she told me that I was disgusting LOL huh??!! She told me to leave so I did just that!!! Since this booking was done through a 3rd party we never got a refund but I'd rather lose the money than stay at that filthy place with the audacity to not wash their...

I never really write reviews but this was the worst hotel experience I've ever had!! We checked in yesterday and as soon as I got into the room I noticed the bed spread was absolutely disgusting!! I could tell right away it was never washed and probably for awhile! When I went to complain to the lady at the front, she basically laughed and said that they don't normally wash it because people don't use it! I was confused! I asked what do you mean you don't wash these??!!! She said they only wash the sheets underneath!! I told her that's absolutely disgusting!! She said people don't use it so why should we wash it! I said of course people sleep on this and God knows what else they do on it and you're telling me you don't wash it for the next guest??!! She also said they don't wash the middle red pillow case that's on the bed!! I was in complete shock! She was being rude and said well what do you expect for a 2* motel?! I said I understand this is a 2* but that leaves no right to have the blankets that you have guests sleeping on to be filthy and used multiple times by past guests without cleaning them! I couldn't believe this! I wanted to leave at this point but the room was already paid for so she offered to bring clean linens. I said okay so I decided to take a shower and as I unfolded the towel it had a disgusting spider on it! I almost wrapped my body with that! I also noticed a few big chunks of hair on the bathroom floor so clearly they didn't sweep it! At this point I had enough and didn't even want to touch anything so I gathered all my stuff and went back to the lady. We basically both yelled at each other and I kept telling her they were disgusting and she told me that I was disgusting LOL huh??!! She told me to leave so I did just that!!! Since this booking was done through a 3rd party we never got a refund but I'd rather lose the money than stay at that filthy place with the audacity to not wash their...

I never really write reviews but this was the worst hotel experience I've ever had!! We checked in yesterday and as soon as I got into the room I noticed the bed spread was absolutely disgusting!! I could tell right away it was never washed and probably for awhile! When I went to complain to the lady at the front, she basically laughed and said that they don't normally wash it because people don't use it! I was confused! I asked what do you mean you don't wash these??!!! She said they only wash the sheets underneath!! I told her that's absolutely disgusting!! She said people don't use it so why should we wash it! I said of course people sleep on this and God knows what else they do on it and you're telling me you don't wash it for the next guest??!! She also said they don't wash the middle red pillow case that's on the bed!! I was in complete shock! She was being rude and said well what do you expect for a 2* motel?! I said I understand this is a 2* but that leaves no right to have the blankets that you have guests sleeping on to be filthy and used multiple times by past guests without cleaning them! I couldn't believe this! I wanted to leave at this point but the room was already paid for so she offered to bring clean linens. I said okay so I decided to take a shower and as I unfolded the towel it had a disgusting spider on it! I almost wrapped my body with that! I also noticed a few big chunks of hair on the bathroom floor so clearly they didn't sweep it! At this point I had enough and didn't even want to touch anything so I gathered all my stuff and went back to the lady. We basically both yelled at each other and I kept telling her they were disgusting and she told me that I was disgusting LOL huh??!! She told me to leave so I did just that!!! Since this booking was done through a 3rd party we never got a refund but I'd rather lose the money than stay at that filthy place with the audacity to not wash their...