La Farina Bakery — Restaurant in Niagara Falls

Extremely disappointed in the cake I ordered for my son's Birthday. I picked out a Spider-Man cake from a book they have showing all kinds of kids cakes so what I was expecting was NOT what I got. The cake decor was AWFUL definitely not fun for a kids cake, the cake itself (which was supposed to be plain vanilla) had a red tint to it and a funny taste. The parents at my son's Birthday immediately said there was alcohol in it so I called the La Farina right away to inquire. While I know they did not use alcohol I was told they use a red syrup. WHY, I wanted plain vanilla not vanilla with red syrup. None of the kids would eat it the parents thought it tasted really bad. When I called I was met with the WORST customer service. I was basically told I don't know what good cake is and that they make their cakes in a European way and that if I wanted a Zhers cake I should have went there. It was a $90 mistake I will not make again and they lost a customer, although I don't think they care. Maybe they should remove their misleading kids cake book so more parents don't make the same mistake I did. If you aren't Zhers don't advertise the same...

This bakery is amazing ! Every time we come to the falls we drop in and start drooling. The quality is superb and they have a hot plate counter for lunches as well. The crazy amount of different sweat is absolutely insane. I have tried quite a bit of there array of sweats and I have never been dissatisfied once ! I also want to say the staff is very easy going and will help you out for what ever your looking for. Lunch ! For sure as their hot table has a nice variety of food and all made from high quality ingredients. I have ate there lunch a few times and there is even a few small tables to sit down and enjoy your food. Well all i have to say is me and my wife and mother in law love this place and we will be back many more time to come.Thank you La Farina as your sweats and hot food is simply amazing !!! See you soon...Shawn .W...

I have enjoyed the products at La Farina, as have my family, for years. I always put the quality of products over the poor customer service received at the cash register. However, today was the straw that broke the camel’s back. A pleasant experience throughout my visit until I was yelled at for asking for my bread to be sliced as I was in line to pay. This had been the procedure I was told on my previous visit so I followed it again. Today the procedure apparently changed. The main problem caused was that the cashier’s helper sliced the bread which would mean the cashier wouldn’t have a helper and thus cause a line up. However, I had already waited in line for ten minutes...while the cashier helper was present to help the cashier. I had assumed a line up would be welcomed as a sign of a...