Shaw Club Hotel — Hotel in Niagara-on-the-Lake

We had planned to stay a night in Niagara-on-the-lake to experience the town better than the usual rushed itineraries that included the Falls & NOTL in a single day. ||I wanted it to be a very good experience for my daughter & had booked the Shaw Club having read very good reviews about it. ||I have mixed feelings - certain excellent aspects that I really appreciated but others were a big letdown which I felt took away some of the experience & certainly felt that it was not worth the cost (even accounting for the fact that NOTL is likely to be more expensive). ||The site is central, but not right in there allowing some peace & quiet. The hotel is very pretty, and just opposite the theatre.||Reception was excellent; we had arrived quite early and hadn’t expected to get a room, but the desk very kindly held our luggage for us. ||We sat in the lounge to get ourselves sorted for a short while - very good seating (excellent books including a copy of all of Shaw prefaces - not sure if it was accidental or due to the Club). It’s quite rare to see books in a lounge and I was looking forward to the experience. Free coffee & cold water in the lounge. We also got complimentary macaroons which were delectable (though not Ladurée). ||The hallways & the room were very old fashioned, there was a nail on the floor which pricked my foot (that’s a NO at any level). A/C was old, noisy and ineffective. There was a sauna in the room, really?||The beds were very comfortable as were the pillows; the only disturbing aspect was the noisy A/c that we couldn’t turn off as it was quite warm. ||The bathroom was tastefully done and modern (unlike the room), but alas the water was like warm not hot like one would want after 8-10 miles of walking.||All in all, a let down as I had really high expectations. Potential is there, but the management needs to up their ante regarding the state of the rooms. ||I would not pay the price for the rooms we got. The stay in the village was very good & we may come back, possible looking at alternative...

My husband and I spent a weekend at this hotel with our 6 month old son. It was our first time away from home with our baby so I was a bit anxious. I'm happy to say we had an awesome experience at this beautiful boutique hotel. The hotel is in a great location on the main strip. The staff were super friendly and very attentive. We were given a huge room with a king bed as well as a playpen for our son to sleep in. The room was modern, nicely furnished, clean and well-maintained.

The customer service was amazing. For example, our room was on the second floor and there was no elevator. So when we checked in, one of the female staff members helped us carry our bags up the stairs to our room. My husband accidentally dropped and broke a bottle of wine that he had brought with us on the way up to our room, and the hotel replaced it free of charge. When we entered the room, the staff member immediately noticed one of the light switches in the bathroom didn't work and within minutes a maintenance person arrived to fix it.

The Zee Restaurant at the hotel was awesome. We had breakfast there every morning and a few other meals throughout the weekend. The food was delicious. It was also convenient that the restaurant was big enough to accommodate a stroller (which can pose a problem at a lot of the other restaurants on the main strip).

Finally, the hotel has a really cozy business lounge off the main lobby. There was a huge couch, lounge chairs, books as well as a coffee / refreshments station. The lounge was empty most of the time, so I was able to nurse my son throughout the day in private. It was probably not what the hotel intended the room to be used for, but it worked out well for me. :)

I would definitely...

Left a message for the Hotel Manager 2 days ago and no response.

So sharing what I wanted to tell them here.

This was a special stay. When booked, I added special request for them to make suggestions on things to do in the area. Never happened before (no response to) or at check-in.

Checked in. The room was small. Not like the pics in my opinion. Dark. But worse...I was creeped out by hall. When I later complained to the front desk person (who had not seen the floor as she was covering for a sick person), she admitted it "looked like a brothel". It did. Dark, creepy. Far from "Niagara's finest".

Front desk said only person on site overnight, not even 1 housekeeping person.

Was shocked drapes did not fully close and were close to sidewalk/street. Clip busted so folded drapes over and held with chair so privacy.

Once saw the blood drops on the blanket...that was it. I requested another room. Was not picky. The same lady said only one room available. It was in a seperate building. Steep stairs. Like a coachhouse. But.... mag/lock was not working and door did not close properly. So...I worried about security there as anyone could enter the back and no staff in that building.

TVs are small. As everything really closed up in town by 8/9pm we spent evenings there. Chromecast in room would not connect.

Manager not returning voice message left...