Noble Restaurant — Restaurant in Niagara-on-the-Lake

The atmosphere of this place was nice, but the service and the food was 10/10 horrible. I would not recommend anyone to go here unless you want to be ripped off, dissatisfied with the quality of the food and dismissed by management. I took my parents here for a Saturday lunch during the Fabulicious event and everything seemed great. The server brought us the menu, seated us in a beautiful spot by the window and took our order. Since we were there for Fabulicious, we ordered from the Fabulicious menu and that's when the first unpleasant surprise came. The price on the pre-set menu was advertised as 3 course meal for $25, but once we read the fine print, it stated that dessert could only be ordered for an additional price. We ordered our meal (a starter soup of the day and potato pancake entree for $25 x 3 people and a dessert of chocolate mousse with liquor soaked orange slices for $13 x 1 person) for a total of around $113 with taxes. Once the food arrived the presentation was underwhelming. The soup was small and plain, tasting exactly like a basic chicken and potato soup made at home, the entree potato pancake had delicious toppings but the pancake itself was soggy not crispy, and the dessert was perhaps the worst - the mousse was extremely thick, not at all light and airy, and the "liquor soaked orange slices" were straight up mini tangerines from the can. The description of the dessert and the dessert itself were nowhere near the same thing - don't be fooled by the flowery language on the menu, it does not live up to it's claims. Of course, the atmosphere was still nice, and we were enjoying the time spent together but even that was ruined by what happened next. The server brought us the bill and my dad went to pay having briefly looked it over however, something to note is that my dad wears glasses and in this case he didn't have them with him. Once he paid, we asked how much and he told us we were charged a whopping $160 plus we left a tip of $20 so a total of $180. Naturally my mom and I were surprised and we took another look at the bill. As it turns out, instead of charging us the Fabulicious price of $25 for the starter and soup, the server charger us full price for everything and didn't say a word. When we approached him and asked him to fix our bill, he told us he didn't know what Fabulicious was and that he would ask his manager. The manager arrived telling us he would refund us the extra $40 we were charged. We were waiting for 30 minutes while the manager and server stood trying to get the refund to work and finally as a result my patience ran thin and I asked that we get the managers contact info and that they resolve this issue on their own time instead of wasting ours by directly refunding to mastercard. The manager apologized and promised to refund the $40 AND the dessert charge to compensate for our awful experience. The server, Andrew, didn't say a word and didn't even offer to return the tip out of courtesy, opting to stand quietly away and pretend nothing had happened. We left with an unpleasant feeling. The manager then called a few hours later telling us he had issued the refund for the extra charges and dessert but once we checked mastercard, we saw that no refund for the dessert was issued, only the extra $40. So this experience has brought me here now. Usually I don't write reviews and usually Niagara on the Lake restaurants are amazing, especially ones as high up on the price list as Noble, but this was absolutely no way to treat a family who came out looking for a nice lunch for Fabulicious and left feeling like the villain for asking to be charged the proper amount...

Very poor quality food that's priced as fine dining food. To say the food was poor quality, flavorless, plain tasting and small portioned is putting it mildly.

We visit Niagara On The lake a few times every summer and always wanted to try the restaurant at this hotel because it looks and feels like a fine dining place.

We finally did visit the restaurant yesterday and it was a huge disappointment to say the least. The quality of food surprised us to be honest, and not in a good way. We had a seafood pasta which was bland, no sauce, just a hint of lemon, oil and "white wine" mixed together with some greens and about 5 small pieces of shrimp and three pieces of scallops. The dish was below mediocre, and pretty much flavourless/plain. Don't forget the prices are up there, fine dining levels for food of this quality, it's disappointing to say the least.

Second dish was a pan seared Bass which was a little better than the pasta but still very mediocre, not to mention the size of the fillet would probably leave a small child hungry afterwards, while also priced way up there at $61.

It doesn't stop there, the service for the lack of a better word, sucked! The lady serving us was hardly paying much attention to us, while taking our drink's order, she was looking elsewhere and started communicating with someone else in the middle of us making an order, which is quite rude and unprofessional, you are talking and ordering a drink and she is pretty much ignoring you, and looking at someone/or somewhere else, leaving you to wonder if she even heard you. We were waiting for the drinks for a long time afterwards and our table wasn't even offered water during our wait.

All in all a bad experience, bad service, food was honestly not good, drinks were mediocre and a final slap in the face the price which you have to pay for something like this. The angry look we got for leaving a small tip was also quite rude, and seems like some people forget that if the service is bad and food is bad, how can you honestly expect a customer to pay a good tip?

We would definitely not recommend going to this restaurant, but if you must, you'll see for...

I was excited to have breakfast at the reputable Prince of Whales' restaurant. After spending 2 days in naigara-on-the-lake I didn't want to leave without stopping here. Got there, sat down for while for a while when one of the staff realized no one had taken our order. They located our waiter who then took our order. We had the basic breakfast, Toast, two eggs, bacon and some fruits. I understand that most restaurants are going through a lot of changes and things are a bit tough for businesses with covid, however, the toast was cold and soft and not buttered, the bacon was all together in a bunch and very overcooked, almost like it was prepared for a Caesar salad. I asked for freshlh prepared bacon and instead they brought back a plate the old cooked bacon that they admitted was made at 7am, which tasted the horrible. The manager whispered something about speaking to the chef and making us happy. The server asked if we wanted another bacon, the second time around, by this time, I had already finished by breakfast. No discount or apology was offered. We paid full price for a really bad breakfast and pretty much no bacon. My partner had the frittata which was basically an egg white omellette with tomatoes. On her breakfast she chewed some egg shells. We are not complainers so we moved on. Feedback was asked from guests sitting behind our table and since we weren't asked, I thought I'd provide feedback on this forum. I don't know what their dinners are like, but breakfast... Not so much. Hope it gets better. Great...