Harbour House Hotel — Hotel in Niagara-on-the-Lake

We booked a block of rooms for our wedding in June 2025.During our 5 night stay, the AC was never functional.||||First Incident - We booked the conservatory ( breakfast dining room) space for pre-wedding festivities. During the event, the AC did not work on account of power outage. Our guests had to spill out to the "cooler" part of the lobby out of the event space. When the issue was flagged to the hotel staff, they did not provide us with portable fans. Instead they told us to wait for the space to cool down ( it seems that the AC were back out on account of outage but back up again. Their response did not matter because the event space felt like all of us were in hell fire.||||Second Incident - Things hit rock bottom on our wedding day. We booked the honeymoon suite to get ready for our ceremony. With the bridal party in the honeymoon suite, the suite felt like a gas chamber. The staff provided us 1 portable fan while my husband sprinted to a drug store to buy multiple hand portable fans (instead of getting ready for his wedding). After being more explicit about our AC issues, we were given another room ( a pointless gesture as the bridal party was in the midst of getting ready and it wasn't feasible for our HMU artist to keep changing rooms and potentially be late to my own wedding). We were assured that the rooms would be at an ideal temperature on our return.||||We spend our first night as a married couple pleading with the hotel staff to help us with a room with functional AC. We were shown one room but the room was no different from our original honey moon suite. Needless to say, we chose to stay in our original room with 2 portable fans. We survived the night in the suite on account of multiple cold showers..||||In response to our horrendous stay, the management felt that providing reimbursement for one night should suffice for the lack of bare minimum services. Our experience was shared by other wedding guests who chose to stay at the same hotel. Our guests do not have happy memories of staying at the hotel. Some of them were in their early 70s. They roughed it out as it was difficult to switch hotels at the last moment.||||We are disappointed by the false advertising of the services of what I would call is a 2 star hotel. Please avoid this property...

We booked a block of rooms for our wedding in June 2025.During our 5 night stay, the AC was never functional.

First Incident - We booked the conservatory ( breakfast dining room) space for pre-wedding festivities. During the event, the AC did not work on account of power outage. Our guests had to spill out to the "cooler" part of the lobby out of the event space. When the issue was flagged to the hotel staff, they did not provide us with portable fans. Instead they told us to wait for the space to cool down ( it seems that the AC were back out on account of outage but back up again. Their response did not matter because the event space felt like all of us were in hell fire.

Second Incident - Things hit rock bottom on our wedding day. We booked the honeymoon suite to get ready for our ceremony. With the bridal party in the honeymoon suite, the suite felt like a gas chamber. The staff provided us 1 portable fan while my husband sprinted to a drug store to buy multiple hand portable fans (instead of getting ready for his wedding). After being more explicit about our AC issues, we were given another room ( a pointless gesture as the bridal party was in the midst of getting ready and it wasn't feasible for our HMU artist to keep changing rooms and potentially be late to my own wedding). We were assured that the rooms would be at an ideal temperature on our return.

We spend our first night as a married couple pleading with the hotel staff to help us with a room with functional AC. We were shown one room but the room was no different from our original honey moon suite. Needless to say, we chose to stay in our original room with 2 portable fans. We survived the night in the suite on account of multiple cold showers..

In response to our horrendous stay, the management felt that providing reimbursement for one night should suffice for the lack of bare minimum services. Our experience was shared by other wedding guests who chose to stay at the same hotel. Our guests do not have happy memories of staying at the hotel. Some of them were in their early 70s. They roughed it out as it was difficult to switch hotels at the last moment.

We are disappointed by the false advertising of the services of what I would call is a 2 star hotel. Please avoid this property...

Our experience was supremely disappointing. We were there to celebrate my wife's milestone birthday and our first and only night away from the kids in over three years. We arrived at the hotel and found the room to be quite nice, and the bathroom surprisingly wonderful with a huge jetted tub. After about 30 minutes in the room, we noticed that the temperature was not getting any lower, despite our turning the air conditioning to the max. As we entered the room, we noticed that the ceiling panel that accesses the AC unit was removed, so there was clearly someone looking at the issue before we arrived. We called for maintenance and they checked out the room while we went out for a long celebratory dinner. Upon our return, we were informed that maintenance looked at our AC unit but was unable to repair it. Instead of being offered a room with working AC, we were offered a fan, but only if we needed it. The clerk that brought the fan walked it into the room without a mask on, even though both of us were conspicuously masked in public ares of the hotel and there most certainly weren't that many patrons complaining about AC just a few minutes before. As the temps outside were quite hot during the day (high 20s C, high 80s F), the room was steaming. Needless to say we did not get good sleep that night. We were forced to sleep with open windows, as that was the only way to cool down a bit (but not enough, despite the fan running at full power), which meant dealing with loud conversations at 130am and 2am, and loud geese honking at 530am. When we brought all this up the next moring, we were told: sorry about that but since you booked with Expedia, we cannot adjust your rate. For a place that charges $300/night, this is simply unacceptable. We have travelled all over the world and would expect something like this at a $20/night hotel in southeast asia, but not at a $300/night place in North America. Simply...