Hotel Aquaterra — Hotel in Puerto Natales

I booked two nights here to bookend my 5 day trek in TdP, well in advance of the trip with both reservations confirmed. I’d planned to store my luggage here while I was in the park, however, after checking in (and paying) for my first night, I was told I could not stay there the next week because the hotel would be closed and I could not store my luggage. They also refused to cancel the booking for me, so I had to cancel through the third-party I booked with and request a refund myself. Instead of spending the day before my trek exploring PN, I ended up on the phone trying to get refunded and scrambling to find a hotel for my return that would store my luggage. Unclear why this was not communicated to me before I...

Hotel Aquaterra was the perfect place for us to bookend our W trek. The rooms were warm, clean and comfortable and the decor was cute.

All of the staff were friendly and accommodating. They happily allowed us to store our bags while we were on the trail and we were allowed to check in a bit early when we were exhausted from travel. They also set up a delicious breakfast for us early as they know we needed to catch the bus.

The location is good for the rental shops and restaurants in town and only about a mile from the bus stop.

It’s a bit pricey but totally worth it when you recognize that you’re at the end...

Aquaterra is a beautiful boutique hotel, charming decor, warm and cozy living rooms and bedrooms, and very welcoming staff. It’s centrally located and close to all restaurants, gift and souvenir stores, and the bus stop. The breakfast spread was very good and we loved their baked goods. We stayed here before and after our W Trek. The staff were kind enough to safely keep our luggage and even let us check out a few minutes late, as we landed very late in Puerto Natales. The staff is very kind, thoughtful and friendly, and made us feel home. This was our favourite stay during our two week vacation...