We Are Patagonia Hostel — Hotel in Puerto Natales

I stayed at this hostel for two nights prior to going on the W Trek and returned for another night after my trek ended before heading to El Calafate. The first two nights were not that comfortable sadly, as the walls and doors are extremely thin and there is no attempt by staff or by any signs to enforce respectful quiet times. In good hostels this is mentioned in signs around the hall. The rooms were all overheated and depending on which staff is at reception, they sometimes do not speak English at all.||That is not the reason I am rating this two stars. I really really wanted to like this place as even though the staff were not very well-trained, they were well-meaning and very nice. However, just being very nice is not enough to run services at a hostel well. I asked for them to call a taxi for me in early the morning so that I could catch my bus to Torres del Paine, which they agreed to do, and when the morning came, the taxi was not there, and the person on staff profusely apologized that he had forgotten, and I very nearly missed my bus. ||When I returned for the second stay after my trek, I asked them if my bus ticket to El Calafate was received at the reception, and the person at the reception said they had not received it, and advised that I could wait for the morning to book a bus to El Calafate. In the early morning I was woken up abruptly by the staff to tell me that they actually had my ticket but didn't let me know, and actually I had missed the departure as they realized it too late. This set off a chain of events that caused me to lose a substantial part of my trip as I had to make several other arrangements to get to my next destination, as a result of the mistakes made by the staff. They were kind enough to waive the cost of my one night stay which was nice, though. But I lost a whole day of my vacation, which was not so cool.||Aside from those experiences which might be unique to my case, I will note the following objective pros and cons:||Cons:|- difficult to get a peaceful night's sleep |- no recommended or enforced silent hours (as any hostel should have!)|- slow WiFi||Pros:|- easy to use kitchen|- laundry service |- generally kept clean |- staff are nice |- showers are hot|- very good restaurant attached to the hostel, where the staff are very very nice and the food is very very good||I don't want to be too harsh as this hostel has a lot of potential but please train the staff to be...

I stayed at this hostel for two nights prior to going on the W Trek and returned for another night after my trek ended before heading to El Calafate. The first two nights were not that comfortable sadly, as the walls and doors are extremely thin and there is no attempt by staff or by any signs to enforce respectful quiet times. In good hostels this is mentioned in signs around the hall. The rooms were all overheated and depending on which staff is at reception, they sometimes do not speak English at all.||That is not the reason I am rating this two stars. I really really wanted to like this place as even though the staff were not very well-trained, they were well-meaning and very nice. However, just being very nice is not enough to run services at a hostel well. I asked for them to call a taxi for me in early the morning so that I could catch my bus to Torres del Paine, which they agreed to do, and when the morning came, the taxi was not there, and the person on staff profusely apologized that he had forgotten, and I very nearly missed my bus. ||When I returned for the second stay after my trek, I asked them if my bus ticket to El Calafate was received at the reception, and the person at the reception said they had not received it, and advised that I could wait for the morning to book a bus to El Calafate. In the early morning I was woken up abruptly by the staff to tell me that they actually had my ticket but didn't let me know, and actually I had missed the departure as they realized it too late. This set off a chain of events that caused me to lose a substantial part of my trip as I had to make several other arrangements to get to my next destination, as a result of the mistakes made by the staff. They were kind enough to waive the cost of my one night stay which was nice, though. But I lost a whole day of my vacation, which was not so cool.||Aside from those experiences which might be unique to my case, I will note the following objective pros and cons:||Cons:|- difficult to get a peaceful night's sleep |- no recommended or enforced silent hours (as any hostel should have!)|- slow WiFi||Pros:|- easy to use kitchen|- laundry service |- generally kept clean |- staff are nice |- showers are hot|- very good restaurant attached to the hostel, where the staff are very very nice and the food is very very good||I don't want to be too harsh as this hostel has a lot of potential but please train the staff to be...

The only thing I enjoyed here are the comfortable beds, lockers and location. I originally planned to book three tours with them, during my firs t tour there was no English at all therefore I switched companies for the rest and I was given a big guilt trip about this. When I went to leave for the airport, I had ask to have the shuttle come at 1230 they said it would be there at 1230, it never showed up, they kept telling me it was coming until I was left struggling to find a taxi past 1330 almost missing my flight. The bathrooms were the dirtiest I’ve seen in a hostel, the area underneath my bed was very dirty, there was a dirty q tip there. The kitchen and common area were very small, very small refrigerator, no place to store your food and no place to hang your stuff in your room. The restaurant there is very good. Excellent...