Almacruz Hotel y Centro de Convenciones — Hotel in Santiago

We were treated warmly as we arrived at the reception on the first floor. It was early so they stored our bags until 3 pm check in. We came back and checked in around 5pm. We traveled to the 6th floor to check in. All went good. Front desk was in good humor and all was well. Our room was on the 7th floor. When we arrived the room was warm but it required the key card to be inserted into a slot. I just thought it was at a maintenance temperature until check in. WRONG!!! We got another keycard so could leave one in the slot. By midnight it was clear this is the room temperature, 25 degrees C. I tried to adjust the target temperature to 18 as the display never was able to go below 25. I spent the night trying to understand what was going on. The next morning we went to the front desk to advise and they said they would send a technician. He arrived promptly but only said to leave the fan on, it was. When I showed him that the temperature shows on the display 25 degrees at that moment. He said that that never changes, just to disregard that display. When we showed that we now have the ac set to 16 and the room felt like 25. No no, that’s wrong he advised. That he also gets hot at night. We asked to have a fan brought up. It was. Over the next night the room was at roughly 20 degrees with fan at full speed and a sweep. Tonight, I am writing this at 3:30am and the room feels 25 degrees. ||||My conclusion is the room has no control over the ac, the technician will not, can not adjust the temperature or does not know what to do. So in the end, we were unable to sleep a good nights sleep on the last day of our 3 night stay. ||||In summary, I would avoid the Almacruz Hotel unless you need a warm room, borderline hot room because that is your preferred temperature. Not mine, and it was nice they tried to help but it appears they know they have an ac problem and either it was by design or they just don’t want to spend the money to fix it. Regardless, had I known I would never have booked these rooms. More so, they were very nice in bringing a fan, but that did not solve my problem. ||||Second issue, a bed that served its time, made a lot of money for the hotel, and was over used for a period of years. I have experienced worse, and the a/c issues took my attention, but this hotel has seen...

We were excited to stay here based on the positive reviews; however, we were a little disappointed. The good: the front desk staff were very helpful; they spoke English and provided us with recommendations. When our shower wasn't working, they immediately sent someone to repair it. The location is very good -- all the major buildings/sights were within walking distance (Plaza de Armas, the money changing street). The breakfast was bland, but convenient (breads, fruit, cereal, eggs). The bad: the rooms were just like a Motel 6 - small, dingy. The shower was a trickle -- we couldn't use it. To be fair, they sent a repairman to change the showerhead, but it was still not very strong. The walls seemed paper thin -- we could hear people talking loud and clear on the other side. One one night, we had to switch rooms for this reason. I felt we could not watch TV because I did not want to bother the next door guests. Also, it was impossible to communicate with the hotel via email or WhatsApp -- they never responded. I had a package sent to the hotel because we forgot something back home. I tried to confirm that they had received it, but I got no response. We had to travel back to Santiago to speak with the front desk in person in order to confirm the package was received. The cost of the hotel was overpriced. We paid about $160 a night. This hotel should have been between 80-100. We would only recommend this hotel for the convenience of...

Estancia frustrante e incómoda

Estoy escribiendo esta reseña para compartir mi decepcionante experiencia en el Almacruz hotel durante nuestro reciente viaje a Chile. Creo que los viajeros brasileños deben estar al tanto de la situación antes de decidir hospedarse aquí.

Desde el principio, notamos una perturbadora negligencia por parte del hotel. Un ejemplo crucial fue la constante falta de agua caliente, un problema que enfrentamos en aproximadamente el 50% de los días de nuestra estadía. Teniendo dos hijos pequeños, es fácil imaginar la incomodidad y el malestar que esta situación nos causó. Volvíamos al hotel después de largos y agotadores paseos, esperando poder proporcionar un baño caliente y relajante para los niños. Sin embargo, nos decepcionó tener que conformarnos con agua fría.

Lo más frustrante es que el hotel no demostró ninguna consideración por la situación que estábamos enfrentando. No hubo ningún intento de ofrecer una solución alternativa, como permitir el uso de otras habitaciones o proporcionar alguna forma de compensación. Pasamos cuatro días sin agua caliente, una experiencia bastante desagradable en cualquier circunstancia, y más aún cuando estamos pagando por un servicio que no se está brindando.

Esta experiencia afectó significativamente nuestro viaje, haciendo que nuestra estancia fuera mucho más estresante e incómoda de lo que debería haber sido. Es decepcionante ver la falta de compromiso del hotel para garantizar la satisfacción de los huéspedes y proporcionar un servicio de calidad.

Lamentablemente, con base en mi experiencia, no puedo recomendar este hotel para los brasileños que planean visitar Chile. Un viaje debería ser una experiencia placentera y relajante, y estos problemas básicos, como la falta de agua caliente, pueden realmente afectar su satisfacción y su comodidad durante la estadía. Aconsejo buscar otro lugar para hospedarse, donde la atención a las necesidades de los huéspedes sea una prioridad.

—— Hospedagem frustrante e desconfortável

Estou escrevendo essa avaliação para compartilhar minha desapontadora experiência no Almacruz hotel durante nossa recente viagem ao Chile. Acredito que os viajantes brasileiros devem estar cientes da situação antes de decidir se hospedar aqui.

Desde o início, percebemos uma negligência perturbadora por parte do hotel. Um exemplo crucial foi a constante falta de água quente, um problema que enfrentamos em cerca de 50% dos dias de nossa estadia. Tendo dois filhos pequenos, é fácil imaginar o desconforto e o incômodo que essa situação nos causou. Retornávamos ao hotel após longos e exaustivos passeios, esperando poder proporcionar um banho quente e relaxante para as crianças. No entanto, ficamos decepcionados quando tivemos que nos contentar com água fria.

O mais frustrante é que o hotel não demonstrou nenhuma consideração pela situação que estávamos enfrentando. Não houve nenhuma tentativa de oferecer uma solução alternativa, como permitir o uso de outros quartos ou providenciar uma compensação de alguma forma. Passamos quatro dias sem água quente, uma experiência bastante desagradável em qualquer situação, ainda mais quando estamos pagando por um serviço que não está sendo entregue.

Essa experiência afetou significativamente a nossa viagem, tornando nossa estadia muito mais estressante e desconfortável do que deveria ser. É decepcionante ver a falta de compromisso do hotel em garantir a satisfação dos hóspedes e em fornecer um serviço de qualidade.

Infelizmente, com base na minha experiência, não posso recomendar este hotel para brasileiros que planejam visitar o Chile. Uma viagem deve ser uma experiência prazerosa e relaxante, e essas questões básicas, como a falta de água quente, podem realmente afetar a sua satisfação e o seu conforto durante a estadia. Aconselho que procurem outro lugar para ficar, onde a atenção às necessidades dos hóspedes seja...