Hou Kong Boutique Hostel 濠江精品賓館 — Hotel in Sé

"Receptionist (Chinese male, glasses) was extremely rude." "Bathroom had a strong, unpleasant odor."

From the moment I arrived, his attitude was incredibly rude and unprofessional. When I attempted to check in and presented my booking confirmation, he abruptly stated "No, I don't need that" and demanded my passport with a grumpy expression.

Later, he requested the "paper," which I assumed to be the booking confirmation. However, he then rudely insisted that he wanted the "visa" paper.

This was my first experience with such poor service and rude behavior at a hotel. It significantly impacted my holiday mood and left a lasting negative impression.

Throughout the entire interaction, he displayed a complete lack of customer service skills. He simply handed me the key card for "room 505" without any acknowledgment or a single glance in my direction.

After checking into room 505, I realized it wasn't the room type I had booked on Agoda. I booked a twin room, but they assigned me to a family room. While I was okay with the room size as both are similar, there was a strong and unpleasant odor emanating from the bathroom. It smelled strongly of sewage, likely due to a faulty toilet wax ring that wasn't sealing properly, causing the toilet bowl to be loose and...

Great Location & Value for MoneyThe hotel is ideally located, close to key attractions and within walking distance to many places. It's convenient, with affordable transportation options like a 6 MOP bus ride. Nearby, you’ll find the delicious 'A Vencedora 1918 restaurant' and a supermarket. The hotel doesn’t provide complimentary water, but it’s easy to buy for a reasonable price.However, the staff member (male staff member wearing glasses) on the night shift seemed a bit unfriendly and didn't display much service-mindedness, This could be due to him working the night shift. During check-in, I was asked for both my passport and visa paper, which I provided for verification. The hotel has a no-smoking policy, but there was a strong smell of smoke, especially on the 4th and 6th floors. However, the smell dissipated after opening the window for ventilation. Since the weather was cool, leaving the window open didn’t bother me much. The room and bathroom were good, with basic amenities, but housekeeping didn’t change the bed linens daily.Despite these issues, the location is excellent, and the hotel offers great value for money, especially with its proximity to the Grand Lisboa Casino and easy access to the airport via...

Great Location & Value for MoneyThe hotel is ideally located, close to key attractions and within walking distance to many places. It's convenient, with affordable transportation options like a 6 MOP bus ride. Nearby, you’ll find the delicious 'A Vencedora 1918 restaurant' and a supermarket. The hotel doesn’t provide complimentary water, but it’s easy to buy for a reasonable price.However, the staff member (male staff member wearing glasses) on the night shift seemed a bit unfriendly and didn't display much service-mindedness, This could be due to him working the night shift. During check-in, I was asked for both my passport and visa paper, which I provided for verification. The hotel has a no-smoking policy, but there was a strong smell of smoke, especially on the 4th and 6th floors. However, the smell dissipated after opening the window for ventilation. Since the weather was cool, leaving the window open didn’t bother me much. The room and bathroom were good, with basic amenities, but housekeeping didn’t change the bed linens daily.Despite these issues, the location is excellent, and the hotel offers great value for money, especially with its proximity to the Grand Lisboa Casino and easy access to the airport via...