Haven, A Design Hotel — Hotel in Medellín

Hotel Haven Review – Medellín, Colombia

I recently had the pleasure of staying at Hotel Haven in Medellín, Colombia, and it was truly an exceptional experience. From the moment I arrived, I was welcomed with warm smiles and outstanding service that continued throughout my stay.

Location: Hotel Haven is perfectly situated in the vibrant neighborhood of El Poblado, offering easy access to Medellín’s best restaurants, bars, and cafes. Despite being in a bustling area, the hotel maintains a serene atmosphere, providing a peaceful retreat from the city’s energetic vibe.

Rooms: The rooms are modern, spacious, and impeccably clean, with stylish decor that balances comfort and elegance. The bed was exceptionally comfortable, ensuring a great night’s sleep after a day of exploring. The room also had all the amenities one could ask for, including high-speed Wi-Fi, a minibar, a safe, and a luxurious bathroom stocked with high-quality toiletries.

Service: The staff at Hotel Haven go above and beyond to make guests feel at home. They were always ready to assist with any request, from arranging transportation and tours to providing excellent recommendations for local dining and entertainment. Their attention to detail and commitment to guest satisfaction was evident in every interaction.

Dining: The on-site restaurant serves a delicious array of local and international dishes, prepared with fresh ingredients and presented beautifully. The breakfast was a highlight – a delightful mix of traditional Colombian and continental options, served with freshly brewed Colombian coffee that was nothing short of perfect.

Facilities: The hotel features a rooftop pool and lounge area that offers stunning views of Medellín’s skyline and surrounding mountains. It’s a perfect spot to relax with a cocktail after a day of sightseeing. Additionally, there is a well-equipped fitness center and a spa that provides a range of rejuvenating treatments.

Overall Experience: Hotel Haven offers a harmonious blend of luxury, comfort, and convenience, making it an ideal choice for both leisure and business travelers. The excellent service, prime location, and top-notch facilities make it a standout hotel in Medellín. I highly recommend it to anyone looking for a memorable stay in this beautiful city.

Special Thanks to Sebastian at Lobby Bar for such exceptional service and...

We are currently on our 2nd night at Haven hotel in El Poblado but we wish we could stay somewhere else. We arrived for Check-in at 3pm but we had to wait in the lounge for another hour before our room was ready. My boyfriend speaks Spanish so he understood when the receptionists were talking about the sheets not being ready yet. No apologies were given and there were about 6 of us all waiting in the small lounge. We arrived to our room and did not have any towels. I’m on my second night and we didn’t have any towels again. And they only give you two big towels.m when you finally get them. No towels for drying hands, or putting it on the floor that gets soaking wet from the doorless shower. I paid for the ambassador suite so I was expecting better room and service.

Also, I did not feel safe in this hotel because 1) we left our luggage before our Check-in time with Haven hotel. Usually this is not a problem because they put it in a secure location. After coming back, I saw that they were letting people go grab their backpacks and luggage from the office in the back without accompanying them. So I decided to go ahead and keep it with me in the lounge and also went to go get it. I or anyone else could have grabbed another bag. My boyfriend talked to them and they said there were people watching. But how would they know if I took the right bags if they don’t even have a identification tag on them? 2) around midnight, we had someone knock on the door and tell us that they have our lost wallet. We quickly double checked and knew that it was not true. Luckily, we were smart enough to not open the door but I’m not sure what would’ve happened if we did. Since they allow anyone to walk into the hotel (because of the bar upstairs) I was terrified.

Go to a different hotel. This one isn’t worth the trouble with its lack of security and...

My name is Daniel Basdeo and I recently stayed at Haven Hotel in Medellín for a few weeks, this time accompanied by a large group of friends. Let me just say, Haven Hotel remains the only place I stay when visiting Medellín and for very good reason. This hotel consistently goes above and beyond, making every guest feel like family. My friends were equally impressed and thoroughly enjoyed their experience, both at Haven Hotel and their sister properties.

The rooftop experience in the evenings was made extraordinary by the exceptional service of Juan Andres and John Jimenez. Their attention to detail, professionalism, and genuine care ensured that every moment was enjoyable and memorable. The early morning staff Juan and Carlos, also demonstrated unmatched dedication and excellence, setting a high standard for hospitality.

I also had the pleasure of conversing with Tareq during my stay. He’s an incredibly wise and fascinating individual with a unique life path and captivating stories. Every chat with him was not only enjoyable but insightful. He’s truly someone you can learn a lot from.

With over a decade of experience in the hospitality industry worldwide primarily in Manhattan and as a venture capitalist and business consultant, I can confidently say that these gentlemen are among the very best in the business. Their commitment to creating unforgettable guest experiences reflects the pinnacle of hospitality excellence.

For anyone seeking outstanding service, unparalleled comfort, and a truly remarkable stay in Medellín, I wholeheartedly recommend Haven Hotel. You won’t just get your money’s worth you’ll gain an experience that will leave you...