Hotel The Czech crown — Hotel in okres Hradec Králové

I stayed at U Ceske Koruny for one night. ||||The receptionist was nice, I have no complaints to make. She greeted me warmly, showed me around the ground floor and briefly explained the check-out process. ||||I was pleasantly surprised to find out there were free water and coffee dispensers for guests at the lobby.||||I was given room number 9. While the room itself was fine, quite spacious and had all the basic amenities, unfortunately it had no view, so the two medium-sized windows were useless at that point. In front of them, terribly close, was a bleak wall. The TV had plenty of channels to choose from, in Czech and Polish. The Wi-fi was very fast!||||The breakfast (served from 7:30 until 9:30 if I'm not mistaken) was downstairs in the basement. There was nobody at the entrance, just a table on which was placed a list of rooms and, next to each, space for a signature. The selection of products was rather dissatisfying, but the breakfast was NOT bad - my cereals with milk and a bun with honey and butter were delicious, in fact. I simply am of the opinion that it lacked in variety, there could be a bit more to choose from (+ I suggest adding more lactose-free and vegan products). If you enjoy a fancy breakfast, just visit one of the many amazing cafeterias nearby instead. ||||Overall, I enjoyed my stay, so if I ever return to Hradec Kralove, I'll probably visit U Ceske...

I had an accident on my way to hotel and ringed to reception bell on 22:00, where I was informed that check-in is until 21:00. I apologized that I was not able to come earlier due to accident, I am in the stress and very politely asked if they could let me in, that I was riding more than 4 hours and had accident. No, they were not willing ( I understand she was 1 hour home that time), but instead to help me solve this situation, she explained to me what everything I have made wrong. I said my sorry again and asked why they have not called me that they are closing and I m not checked in (had chat via reservation system with my phone No). No reply. I was really desperate, at the end I have asked her if there is any place to stay, she recommened me something what I could not find. Women at reception even did not say she is sorry :(||It seems to me that I was too decent and behave too well comparing their manners. They left me at the street at the night as woman alone. This is not ok. Business is not only about the rules, but about wilingnes to handle critical situation.||||At the end I have mobilized myself, found another hotel where staff was really nice and prepared breakfast just for me even if I was the only one guest and make reservation and check in...

The hotel frontage looks uninviting (only needs brightening up) and there is a derelict house next door....but this hotel is a medieval building and the interior is in excellent condition. Not for guests with disabilities, no lift and 41 steps to the top floor. Lots of original features remain, the spacious breakfast room in arched brick cellar was a nice surprise. There is another cellar under that which has no guest access but looks interesting! The breakfast selection was excellent. No staff there 24/7 but will come when needed. Nice small touches..like tissues provided in the room and public areas, extra towels/toilet rolls available on a help yourself basis on the landing for example. Late checkout can be arranged at extra cost. Our room at the back (with Velux windows and no air conditioning) would be hot in summer. No traffic noise but there is one busy pub next door, and another 20m away so rooms at the front may be affected.||Pass key for the room also gives access for the front door, and we each had our own which was very useful. These can be left in the mail box on checking out, no need to...