Hotel Florenc — Hotel in Prague

Would be a zero star if possible. This hotel are profiting off the covid-19 pandemic.

I had a group of 14 travelling to Prague for a friends stag party. Our flights got cancelled (for obvious reason). When I contacted the hotel they told me tough luck and it's not their problem. This was from the operations manager Kristina Skrebkova. Despite the fact during the pandemic I have been able to change all 5 of my other bookings with other hotels to another date or get a refund.

I asked booking.com about my case and two people I spoke to on the phone believed this hotel were acting immorally and were deliberately not helping. They said this hotel were unreasonable. They told me to call the week before and they should be able to help.

The hotel asked for proof my flight was cancelled. Which I provided this evidence. Then the same operations manager named above told us it's not their problem because we did not book a cancellation fee. Thet told me to book a flight to prague (which was now 3 times the price we originally paid). I mentioned that we had people who work for the NHS in our group and they couldn't get away from work as well as people in the vulnerable category again this despicable operations manager showed no sympathy to our groups situation.

Whilst I accept I booked without the cancellation fee. We booked our trip in november 2019 before the pandemic was even on the world radar. I have booked with numerous hotels who have helped me out and allowed us to rebook hotels.

This Hotel has awful customer service. Who are trying to profit out of people's misfortune because of a global pandemic. During the pandemic I have seen and witnessed first hand many businesses being understanding and helping people in need. Sadly the 'Hotel Florenc' have woeful customer service skills and are an immoral business that want to profit off a global pandemic. Also disappointing that a huge global company like booking.com want to endorse companies like this.

Do not book with this hotel at any cost. There are plenty of more supportive and wonderful hotels who are empathetic to peoples situations in Prague. Absolute...

We stayed there in October 2019 and really enjoyed our days in Prague - also because of the great public transport connection just a few minutes away from our hotel. There are buses, tramways and the subway you can take to get to different places in the city and the public transport system is easy to use and not that expensive! The hotel itself surprised us with the quality of it's rooms, when we entered our room we were blown away by the size compared to it's price. The bed was comfy, the bathroom clean and the shower big enough for people like me, who enjoy food maybe a little too much. The windows opened to the backside where the kitchen was, it wasn't a pleasant view but we didn't care cause we were out in the city the whole day. What made me only rate it four stars (cause the team was really nice too!) were two things: The radiators in our room were on full blast and couldn't be turned off. It was October but it was sunny and warm the whole day so it was way too hot and we had to keep the windows open at all time. I asked for the heating to be turned off but they didn't. Second: I asked for lemons for my tea in the morning and they told me they're out of lemons but will buy some the next day and didn't. It's just a very small inconvenience but still I like my holidays to be as good as possible! (also a supermarket, BILLA, is just around the corner so it wouldn't have been a great trouble) Regardless, we really really enjoyed our stay there and will...

I love this hotel. The facilities are like bed and breakfast but I had a great stay. The staffs are warm and wonderful. I was curious about their culture. They warmly shared things about their beautiful city with me. The morning staff told me how to take the train and tram to Prague Castle.

The hotel is right opposite the Florence UAC Bus Station. It was the place I alighted from the Regio Bus from Prague Airport. It costs €3.50 for a one way bus ride and it was direct. It was fast and easy to walk across the street to get from the UAC Bus Station to Hotel Florence. I paid for the buffet breakfast. It was not extensive but it was sufficient- warm and delicious.

The staff allowed me to store my luggage after check out. It was very easy and convenient to get to the Prague Castle, Charles Bridge and Old Town. Hotel Florenc was surrounded by subway and tram. There was a supermarket and restaurants within a short walking distance.

I only had to walk across UAC Florenc to take my 7h direct bus to Krakow. For those who are traveling to a few European cities by bus, I highly recommend Hotel Florenc.

The building may be old but the rooms and restaurants are newly renovated. There is a lift to the rooms, good for big luggage. I had a very comfortable stay. I usually do not give 5 stars but I am giving Hotel Florenc 5 stars as I had a very comfortable stay, the location met my needs and the staffs...