Hotel Trevi — Hotel in Prague

⚠️‼️⚠️WARNING DO NOT GO HERE⚠️‼️⚠️||All the negative reviews are true and I can’t stress this enough do not book a room for your own sake. This place is an absolute landlord special with walls that are half painted in different colours or holes that have just been painted over. Everything is damaged or is unclean especially when it came to the bed (If you can call it that). The bed which is about as thick as two pieces of paper towel had two flat pillows and very unclean bed sheets that where ripped in multiple places and unidentified stains that could have been blood or other unidentified bodily fluids.||Then when requesting new sheets and a lightbulb from the front desk I was told he didn’t have access to any of the new laundry as he didn’t have the key and the reason for the stain was probably a leak in the pipes which supposedly happens in EVERY room. However of course he was nice enough to change out the lightbulb that was flickering like the horror film it was and while doing that proceeded to dump the sheer amount of dust that was in the lampshade all over the bed.||We went looking for any other hotels in the area and after finding one we quickly got our stuff before asking for a refund I was told he would give me half back as we had already stayed for“half the stay” which is outrageous considering the condition of the room. He then proceeded to tell me that as we had booked online we had to take it up with them as it was not his problem.||Another thing to note for woman or girls that are travelling alone or in pairs the rooms felt very unsafe and out of three doors only two of them actually stayed closed. As a hospitality student myself that literally studies in this field. The Trevi hotel is an absolute disappointment to the hospitality industry and should be avoided at all costs.||Instead of this hotel I can recommend amazing places like the Motel one located directly in the centre of Prague or even the continental hotel that offers way better service and quality for the same if not...

⚠️‼️⚠️WARNING DO NOT GO HERE⚠️‼️⚠️

All the negative reviews are true and I can’t stress this enough do not book a room for your own sake. This place is an absolute landlord special with walls that are half painted in different colours or holes that have just been painted over. Everything is damaged or is unclean especially when it came to the bed (If you can call it that). The bed which is about as thick as two pieces of paper towel had two flat pillows and very unclean bed sheets that where ripped in multiple places and unidentified stains that could have been blood or other unidentified bodily fluids.

Then when requesting new sheets and a lightbulb from the front desk I was told he didn’t have access to any of the new laundry as he didn’t have the key and the reason for the stain was probably a leak in the pipes which supposedly happens in EVERY room. However of course he was nice enough to change out the lightbulb that was flickering like the horror film it was and while doing that proceeded to dump the sheer amount of dust that was in the lampshade all over the bed.

We went looking for any other hotels in the area and after finding one we quickly got our stuff before asking for a refund I was told he would give me half back as we had already stayed for“half the stay” which is outrageous considering the condition of the room. He then proceeded to tell me that as we had booked online we had to take it up with them as it was not his problem.

Another thing to note for woman or girls that are travelling alone or in pairs the rooms felt very unsafe and out of three doors only two of them actually stayed closed. As a hospitality student myself that literally studies in this field. The Trevi hotel is an absolute disappointment to the hospitality industry and should be avoided at all costs.

Instead of this hotel I can recommend amazing places like the Motel one located directly in the centre of Prague or even the continental hotel that offers way better service and quality for the same if not...

We stayed for two nights, and while I usually don’t leave negative reviews, I feel compelled to share my experience due to how we were treated. Upon check-in, we were asked to provide personal information like our home address, which made me cautious. When I asked about this, the staff member seemed annoyed, but after a brief explanation, I understood and complied. Having questions is not unreasonable.

In our room, we found mold in the bathroom and spider webs (including spiders) throughout the room. The first staff member we spoke to, though not in the best mood, helped with the spiders and suggested we ask the next shift about the mold. Later that evening, I approached the new staff member at the desk about the mold. Unfortunately, he was rude from the start. Due to his unclear communication and language barrier, we had a miscommunication about what would happen the next day. He became sarcastic and told me I didn’t understand English.

Since the hotel was fully booked, we couldn’t switch rooms, and being on the ground floor, we didn’t feel safe opening the window. As a result, we woke up feeling unwell due to the mold, and they never apologized for the issue, never asked again after the cleaning staff managed to somehow fix the issue the next day.

Overall, while the ladies at the desk were pleasant and breakfast was good, the attitude of the two men—particularly the second one—left a negative impression. We were nice and respectful when we first spoke to them so nothing warrants them being rude from the beginning.

Note to the owner/whomever is replying to reviews: Instead of responding negatively to reviews like I’ve seen here, you should take the feedback to heart and consider being more welcoming. Improving the staff’s attitude would go a long way, because that was the main reason for...