Wakeup Copenhagen, Borgergade — Hotel in Copenhagen Municipality

Summary for those in a hurry :||After immediately reporting a booking date error, I was treated with complete contempt by the "Reservations Supervisor" who literally told me: "You can book at another hotel, but don't get the dates wrong this time!" Inhumane and arrogant customer service to avoid at all costs.||||A disastrous customer experience :||I want to share my particularly disappointing experience with this establishment, not regarding the rooms or facilities which I didn't get to experience, but concerning customer service of striking coldness and lack of humanity.||||The facts :||Having made a date error when booking via Booking.com (July instead of September), I immediately contacted the hotel the same day to explain the situation and ask if it was possible to cancel the fees or modify the dates. I should mention that this request was made just minutes after the initial booking, and my wish was indeed to stay at this establishment, but on the correct dates.||||An encouraging first telephone reception :||On the phone, a first employee was understanding and advised me to send a direct email to the hotel to facilitate processing my request. I therefore wrote a polite and respectful letter explaining my situation.||||The true face of customer service :||The response from the "Reservations Supervisor" was of bewildering dryness: a categorical refusal without the slightest consideration for the circumstances. When I expressed my disappointment in a courteous manner, this person had the audacity to lecture me about "respectful tone" while maintaining an inflexible attitude.||||The height of rudeness : ||The climax of this disastrous experience came during my second phone call. When I legitimately asked what interest I would have in booking with them for the correct dates if no commercial gesture was possible, the "Reservations Supervisor" literally replied: "You can book at another hotel, but don't get the dates wrong this time!"||This response reveals total contempt for customers and a complete absence of professionalism.||||My feelings :||In an industry where hospitality should be the fundamental value, I felt like I was treated as a mere credit card number. No empathy, no flexibility, no willingness to find a constructive solution.||||Conclusion :||I strongly advise against this establishment, not for its hotel services which I don't know, but for its customer service of unacceptable arrogance and rigidity. There are many hotels where people still know how to show humanity and understanding in situations like this.||To err is human, inflexibility...

Summary for those in a hurry : After immediately reporting a booking date error, I was treated with complete contempt by the "Reservations Supervisor" who literally told me: "You can book at another hotel, but don't get the dates wrong this time!" Inhumane and arrogant customer service to avoid at all costs.

A disastrous customer experience : I want to share my particularly disappointing experience with this establishment, not regarding the rooms or facilities which I didn't get to experience, but concerning customer service of striking coldness and lack of humanity.

The facts : Having made a date error when booking via Booking.com (July instead of September), I immediately contacted the hotel the same day to explain the situation and ask if it was possible to cancel the fees or modify the dates. I should mention that this request was made just minutes after the initial booking, and my wish was indeed to stay at this establishment, but on the correct dates.

An encouraging first telephone reception : On the phone, a first employee was understanding and advised me to send a direct email to the hotel to facilitate processing my request. I therefore wrote a polite and respectful letter explaining my situation.

The true face of customer service : The response from the "Reservations Supervisor" was of bewildering dryness: a categorical refusal without the slightest consideration for the circumstances. When I expressed my disappointment in a courteous manner, this person had the audacity to lecture me about "respectful tone" while maintaining an inflexible attitude.

The height of rudeness : The climax of this disastrous experience came during my second phone call. When I legitimately asked what interest I would have in booking with them for the correct dates if no commercial gesture was possible, the "Reservations Supervisor" literally replied: "You can book at another hotel, but don't get the dates wrong this time!" This response reveals total contempt for customers and a complete absence of professionalism.

My feelings : In an industry where hospitality should be the fundamental value, I felt like I was treated as a mere credit card number. No empathy, no flexibility, no willingness to find a constructive solution.

Conclusion : I strongly advise against this establishment, not for its hotel services which I don't know, but for its customer service of unacceptable arrogance and rigidity. There are many hotels where people still know how to show humanity and understanding in situations like this. To err is human, inflexibility...

Wakeup Copenhagen was exactly what I needed it to be! I landed at the airport around 6:30 pm and I took to the metro to the city center and walked from there to the hotel. It was about a 10-15 minute walk, however it was just a bit tedious as I had a small carry-on sized suitcase and most of the roads are cobblestone or uneven so it was a bit of a challenge, but it was not difficult to navigate to the hotel. Upon arrival, it was easy to locate the check-in kiosk. (Note they do have an option to check in at the counter if you want to do it that way as well) At check-in, I just needed to input some information from my passport, then I activated my own room key (it gave you the option to choose how many room keys you would make). Then I headed up the elevator to get to my room. (Note: you need the room key to activate the elevator as well). When I got to the room it was a bit smaller than expected but still had enough room. It was just me and it was a double sized bed with only one pillow (though my check-in receipt noted that there were extra pillows and blankets located in the drawer under the bed, however when I opened the drawer, they were still in the plastic so I did not want to use unwashed, plastic-y pieces. The bed was decently comfortable when just sitting on it, however, it was not a good night of sleep, as the bed was much harder than anticipated and it made sleeping quite difficult. Additionally, the pillow is not a traditional rectangle shaped pillow but rather a square and it was not solid enough to provide enough support. The bathroom facilities were quite clean. There are no shelves inside the shower so I had to put my toiletries on the sink and open the shower door each time I wanted to grab shampoo or body wash. Overall, it was a decent place and located in a good area. I really only needed the hotel so I could have somewhere to store my stuff during the day while I was sightseeing and place to sleep at night. The wifi was okay, just a bit spotty at times. There is a luggage storage service in their basement but I don't think it was complimentary with your stay, so be prepared for that if you want to drop your bags off first if you arrive before...