Hotel SKT. Annæ ApS — Hotel in Copenhagen Municipality

To begin, I would not recommend travelling to Denmark unless you are okay with zero COVID-19 policies. The lack of restrictions and belief that COVID is over made for an incredibly stressful trip.

On that note, our experience with this hotel was a constant disappointment after disappointment. When we first got there, the hotel was stunning. Beautiful location, and great foyer. We were staying for 2 weeks because of our honeymoon, and they upgraded us from a queen room to a king room with a window. This is where to problems began. If we were in the queen room, this hotel would be a 0/5. The rooms are small, with no storage. There was no place to put clothes, a tiny closet with 4 hangers and 2 hooks for jackets. Thats it. So be prepared to only use your luggage as storage. Second, the rooms are HOT, with the air circulation never working. If we didn’t have the window, it would have been unbearable. But with the windows we still had to deal with frigid cold over night with it open, or sweltering heat with it closed. Very uncomfortable.

The cleaning staff is rough. We had to buy our own toilet paper because it was never restocked. Had to call to ask for soap because it was never restocked. Had to call to get clean glasses and mugs because it was never restocked. Had to call and get new pillows because they were stained and disgusting. It was quit ridiculous that we had to be on top of them to be restocked on items that were necessities. Plus, the cleaning staff were really rude, when we asked to get new pillows due to the stains, they treated us like we were the problem. Maybe it was a translation error, but we felt needlessly attacked.

Then there is the breakfast. When the COVID restrictions were in place, breakfast was fantastic. Everyone wore masks, sanitized, gave space. It really made us appreciate the quality of the food. After two days in Denmark, the restrictions were lifted and it immediately became a free-for-all for breakfast. No masks, no sanitizing, extremely crowded, zero care for anyone else. Made for an extremely disappointing experience for breakfast as the days went on. Then here is the kicker, we pre-paid for breakfast for the two weeks that we were there. By day eight, we could no longer handle the crowds and complete disregard for COVID, so we asked if it would be possible to get a refund for the final few days of breakfast. The front staff seemed very understanding and passed along the information to Expedia where Expedia just needed to contact them regarding the refund for breakfast and it would be fine. Two weeks later, we get a call from Expedia saying that they are no longer willing to provide a refund for breakfast because they have decided to change their minds based on the terms and conditions and didn’t feel like refunding what they had already confirmed in person.

EDIT: Forgot about the WIFI. It was horrendous. Was not able to make any calls using my wifi phone plan as it would keep disconnecting. Trying to do any work or connect to Zoom was impossible. You always had to disconnect and reconnect to the internet every 30 minutes.

Long story short, I highly recommend not staying here. Clearly there is a focus of pretending to be kind to your face, but will happily stab you in the back and take your money. Do yourself a favour and look elsewhere. CABINN for instance was a great hotel, at a great price...

WORST HOTEL EXPERIENCE OF MY LIFE- DO NOT MAKE A BOOKING WITH THESE CROOKS

I never write reviews for anything, but I feel so incensed at what has been the worst hotel experience of my life, that I feel compelled to write a review so that nobody else has to go through the anger and stress we experienced.

My colleague and I had a room each booked for 16 May 2017 as we had work the next day in Copenhagen. We arrived at different times, with me arriving first at 9pm. Despite deliberating overbooking the hotel and knowing it was fully booked, the hotel made no alternative arrangements for us.

When I finally got the receptionist to help, I was told there was nothing else nearby, extremely annoying as I was planning to have dinner opposite with some business clients, so had to cancel on them as I needed to go 2 miles away to check in. More annoying was that I picked this hotel because my first meeting was opposite it at 8am the next morning.

Then despite knowing my colleague also needed a room and me instructing them to find him an alternative too, they did not bother. So, he arrived at 9.30pm and had to stay elsewhere, as there was only one space left in the hotel I got moved too. While my hotel was of a much lower standard, it was bearable, however my colleague’s was beyond on a joke. He ended up having to stay in what can only be described as a rundown hostel, where he had to share a bathroom and his bedroom was worn and dirty.

By the time I had checked into my new hotel and went to get food everything nearby was shut, so I had to go looking around in the rain for something to eat. All this extra admin, wasted time and hassle when arriving at 9pm is the last thing anyone needs.

While this was all pretty poor, I calmed down and got over this. However despite saying they would not charge my card, they charged my credit card for the full amounts for two rooms in their hotel, £220/ night! When we asked for a refund, after much back and forth, the hotel would only give us 50% of our money back, despite causing us all this hassle and putting us in much poorer accommodation that was in a worse location. Not only that, but there is not a chance in hell that the places we stayed in would be anywhere near £110/night (effectively why they are justifying only giving us back 50% of the booking).

Despite escalating to the hotel manager, she showed little remorse, and it is clear the hotel do not care if they treat people like this, as they are happy as long as their hotel is at full occupancy.

They could have so easily rung us or email to let us know that we would not have a room on our arrival, and then we could have just stayed in a nice hotel by the airport, but throughout the whole process they showed a total disregard for our feelings and showed a total lack of common decency.

I HOPE NOBODY ELSE IS PUT IN THIS SITUATION LIKE WE WERE- DO NOT BOOK TO STAY...

If I can, I would give this hotel 0 stars but seeing how the guest relations manager gas-lit bad reviews and then play dirty, I know that my review will not be see the light of the day. To anyone contemplating a stay, I hope my experience at this hotel from 30 April - 5 May 2025 helps. I made a booking for Twin Deluxe for 2 pax and stayed at Room 401.

We looked forward to our stay but this was not to be from the start - we were made to endure a cumbersome online check-in process and even had to download an app. The concierge (blonde hair above shoulders) then told us dismissively to check our room number via the app and to use it to access our room. However, the app was faulty and the same concierge grudgingly gave us a physical card. But all the other guests used physical cards?

Despite being rated 4 stars by hotelstars.eu, the hotel didnt meet these criteria: no pillow menu, only one chair, no side table and didnt provide bedroom slippers on demand. It is egregious how the hotel tried to game this - the same blonde hair staff told us that the hotel only had 1 pair of slippers when we asked for 2. We asked for a 2nd pair the next evening and a curly dirty blonde hair concierge gave the same excuse. A hotel with 100+ rooms ran out of slippers?

The room was neither well maintained nor serviced - the sole USB charging port was faulty and the carpet is extremely dusty and had stains. The hotel also did not change the sheets throughout our 6D5N stay and did not even include instructions on how we can request for a change of sheets

The concierge (shoulder length blonde hair) told us that we were entitled to complimentary breakfast when we asked on 1 May. We also double checked with the restaurant staff. No one told us otherwise when we went for breakfast over the next 5 days; we’re simply asked to pay when we checked out on 5 May. The concierge sarcastically replied “Thats a lot of breakfasts.” when we explained. We paid anyway.

I’ve travelled extensively in Europe and Asia for work and personal but never have I been treated so shamefully. The only reason I can think of – maybe because I am the rare Asian guest amongst the predominantly European clientele? Also, if you're thinking why did I not provide feedback to the hotel during my stay - well, in light of all these micro-aggressions right from check-in, would I have dared to given that I am travelling with my elderly mother? Also, the issues I highlighted are not unique to my stay; post-trip I read the 1 star reviews and realized to my horror how many also shared similar experiences and felt most regretful that I didnt read these reviews.

I was looking to bring her around Copenhagen to experience the Scandinavian culture but this hotel really ruined the last leg of our...