Phoenix Copenhagen — Hotel in Copenhagen Municipality

The staff at the front desk was really friendly. And the hotel also looks beautiful when you walk in. The reason why I am not giving such a great rating is because for the price, I had expected better. I have been in nicer hotels in Berlin before for a way lower price per night.

The rooms are quite small, and they are old. It looks clean and is well kept as best as possible(because I know renovating all of it will take a lot of time). But the shower bath is a very old bath and you cant stand up and shower in it; it is not very practical. You also have to arrange the water temperature by hand by turning the cold or warm knob. There is a heated towel rack which is nice, as well as an assortment of products you can use.

In previous hotels we had been, there was always a water bottle in the room, but not here. There was a mini fridge and coffee machine. Certain areas on the floor creaked when you walked on it, and I didnt like the fact the bathroom door closes because it is so heavy, I rather have it open sometimes when Im in it. So I had to keep the door open with my luggage.

The bed was very comfortable, but the linen wasnt so great. It attracts dust easily I can see and didnt look as nice as in the other hotels. But there were extra pillows in the room which is nice.

The logo on the TV also lights up even when its off; which is annoying as I sleep best in a pitch dark room. There was too much light in the room this way. So I had to block it by hanging a sweater over it.

The breakfast buffet was also not that great for vegans. I saw there was plenty for omnivores, like eggs and bacon; sausages, milk etc.. I did like the selection of breads, but wished for some plant milk like soy or almond milk so I could take some muesli. Or a nice fruit salad instead of 4 different parts of fruit on the platters. Just not a great breakfast if you dont eat meat or dairy, and plant milks are very easy to purchase anywhere, so I would recommend that :)

So all in all we were comfortable, but it wasnt worth the high price because we have had better in similar popular locations for a lower price. Altho we havent checked out the other copenhagen hotels (only abroad like germany). I see a lot are in a similar...

My (now) husband and I were wed in Kronborg Castle - and we spent 1 week at this hotel before the day. We had our reception dinner here as well. Here is what I have to say: Let me start out by noting that the history of the hotel and the renovations alone make this place worth visiting. The fixtures, chandeliers, tile/ carpets, art work and all of the decor make it so quaint and extremely classy. The staff were absolutely excellent. We were greeted by a very kind and pretty neat front desk employee Joachim who helped us take our bags to our room even! They all worked in tandem to ensure the comfort and dignity of the guests. But had such cool personalities and style. From the front desk, to the bellhops to the ladies who clean the rooms, every single person who works in that hotel works as one unit, it was astonishing that when I mentioned something to one person in the hall, the staff downstairs knew the entire situation. Apparently they keep the staff for years (up to 40 years!) which says a lot about the management and employees themselves. Our wedding dinner event coordinator, Henrik was like my own wedding planner. That man was respectful, generous and always responsive. He worked around my needs and his colleague Jesper who runs the restaurant catered to our literal every need. We held our reception dinner there as well. This was a Michelin star dinner (and we went to a few of those in Copenhagen)!. They organized the whole wedding for us down to arranging the seating with our name cards, providing a hub for music and the flowers on the table. They sat us, served us our 3 course meal and explained every dish, with lovely enthusiasm and guided the night according to our needs. They were gracious, humble, always attentive and very warm.

I would not only recommend this hotel, but insist you get to experience it for yourself. Prepare to have the best stay...

Regrettably, A Lesson in Gilded Disappointment There’s a certain alchemy required to turn a $350-a-night stay into a masterclass in spatial claustrophobia and aesthetic fatigue—and Phoenix Copenhagen has perfected it.

My room, with two mini twin beds, bore closer resemblance to an aging railway sleeper cabin: narrow, dim, and clinging to a brown carpet whose lifespan clearly includes several oil crises and at least one Cold War. The bathroom—accessible only by stepping up as if mounting a stage—featured a tub so deep and slick, one considers phoning reception for a pulley system to exit safely. The TV, bolted unhelpfully to a single viewing angle, seemed to declare allegiance to only one of the twin beds, leaving the second guest with nothing but abstract audio to enjoy.

Now, to be fair: the breakfast is lovely—fresh, varied, and calmly managed. The staff are uniformly delightful. And the location is superb. But even divine croissants and gracious front-desk smiles cannot justify the staggering disconnect between cost and comfort.

In a city where modern Scandinavian design is celebrated, Phoenix Copenhagen insists on being an ode to the least inspiring parts of the 1970s. The value proposition here borders on the absurd.

One doesn’t mind paying a premium for character, charm, or even historic ambiance. But this? This is just expensive mediocrity in a...