Galapagos Hotel Palmeras — Hotel in Parroquia Puerto Ayora

We stayed in this hotel with a group of secondary students. The rooms were large and adequate for our needs. We had a combination of double, triple and quad rooms. There were bath towels enough for everyone, but no washcloths (which is a common thing in some areas of the world - always take a washcloth when you travel). Many of the rooms are being renovated, and those that are done are quite nice with air conditioning and new washrooms. Our washroom was clean with a walk-in shower. As in every hotel on the Galapagos Islands, water is a major issue, and yet this hotel still provides a pool, ample water for showers (we do the on-off method always), and provides drinking water at several locations around the hotel. No toilet paper down the toilets!! That's a rule on all the islands. The rooms were neat and clean. The room I happened to be in had a problem with the air conditioning, so the management moved us to another room without delay and with great service. A few of our students were feeling under the weather, and the management dealt with our requests for extra items and an extra room without any fuss. The restaurant is up on the 2nd floor and it served a very substantial breakfast of fresh fruit juice, fresh baking (croissants, rolls, muffin), eggs, sausages, yogurt, granola, fresh fruit, tea, coffee and milk. The restaurant is bright and has lots of tables for a variety of group size. The staff was friendly and helpful. Although the hotel is open to the outdoors and to the street, there is staff on 24-7. The night staff is visible. The walk to the waterfront and the main road with all the tourist shops is about 10 minutes. There are many restaurants handy to the hotel, as well as ice cream! The only complaint is that there is very poor internet, but this is common on the islands - what do you expect being 1000km from the nearest coast, out in the middle of the Pacific Ocean!! The hotel does advertise that there is in-room internet, but really we could only get it working in one hot-spot out near the reception area. It is very s-l-o-w. Our group would often go to the deli next door where the wifi was slightly better. I would...

Disappointing, especially the food. I know better than to stay at all-inclusive hotels; I’m never satisfied with the food. But for a group trip to the Galapagos Islands this was the selected hotel . . . for three nights. Ugh. ||||We arrived midday and lunch was waiting for us but even the fellow serving the food couldn’t tell us what it was. Rice, for sure. There’s always rice! But the rest of it, I just couldn’t eat it and I knew then that I’d find my meals elsewhere even though it meant paying more money. As it turned out, I wasn’t alone. Of the 15 people on the tour, all but a few found their meals elsewhere. Even breakfast, which is a fairly simple meal, was unacceptable. ||||The hotel can be noisy especially because it seems to attract groups of teenagers and younger children, perhaps with parents who are looking for a “deal”. There’s no lift so you’ll most likely climb stairs to your room – be careful, one of our members took a fall; it was raining and the steps are not properly protected. This is an old (in need of updating) facility. ||||My room was clean, the bed comfortable, but there were two steps to the toilet and then about an 18 inch barrier to get into the shower. One afternoon we returned from our journey and there was no hot water. ||||The hotel is conveniently located to the docks and the shopping district where you’ll also -- conveniently -- find several good restaurants. Leaving the hotel turn left and there’s a small deli with sandwiches, pizza and excellent ice cream. ||||Mostly I'd say NO to this property . . . but if you are on a budget, need a deal, touring with a bunch of kids, the rooms are clean and the area seems to be safe. I would not under any circumstances pay...

Chosed this hotel because of the swimmingpool and the "tourist superior" claim. Swimming pool was closed the 2 days we stayed there it opened at our insistence at 15h the 2nd day. We complained to the operator and the hotel lied saying it was closed because we asked to have it cleaned.|| Operator and me had arranged the night before to have a breakfast box for 4 people at 6h10 next day because we had a tour. At 6h15 WE had to inform the kitchen personnel that we needed our breakfast and that we were already late for our tour. Nobody had informed them. They gave us 4 cheese sandwichs in foiled paper and nothing more. Cheaper hotels had prepared a decent breakfast box with fruit and juice for the other members of the tour.||We paid way more for this hotel with a swimming pool we couldn't use and for very poor quality of staff.||I am writing this because the cherry on top is that they dared to lie blaming us for the closed swimming pool.||Save your money, choose another hotel and enjoy the island somewhere with a bit of...