Bob W Tallinn City Centre - Avangard — Hotel in Tallinn

See response to Bob W's response below:

Our recent stay at Bob W in Tallinn started off on the wrong foot and, unfortunately, had a lasting impact on our entire trip to Tallinn. We arrived at 8:30 PM on Thursday with our two young children, expecting a smooth check-in process, but were met with a series of frustrating issues whereby we could not even enter the apartment that left us feeling extremely dissatisfied.

Before our arrival, after paying in full, we were provided with a code to enter our room and were instructed that we could briefly park in the car park near the building to unload our luggage. However, when we tried to enter the room, which takes about 7 minutes to reach as it is high up in an apartment block, the code didn’t work. I had to go back down to my wife, who was communicating with the hotel via WhatsApp, only to find out that the code was incorrect. We were then sent 3 or 4 different new codes, none of which worked. Each response took about 10-15 minutes, meaning we spent over an hour trying to access our room, with two upset children sitting in a car.

It's hard to describe how incredibly stressful this situation was. Our car was illegally parked, our children were hungry and crying, and both my wife and I were exhausted and frustrated. By the time we finally gained access to our room, it was well past 10 PM. All the nearby restaurants were closed, leaving us with no options to feed our kids, who were understandably very upset.

Adding insult to injury, we received a parking fine due to the extended delay. The entire ordeal caused us to sleep in late the following day, which shortened our time to explore Tallinn, a city we were looking forward to enjoying.

Besides this, when we finally got into the apartment there were no bed sheets for the 2nd bed and we had to interact with Bob W on whatsApp and then finally had to go down late at night to the basement to get the bedding. There was also no sponge in the apartment to clean dishes and they told us they would bring one when we were gone for the day, but never did, only providing us with a text message the morning we were leaving to go back to the basement to get one.

Overall, the poor handling of our arrival cast a shadow over what was supposed to be a pleasant stay. I understand that mistakes can be made, but they have to be acknowledged and dealt with. However, we've contacted the hosts and owners twice to try to resolve the situation after our stay, but they have refused to answer. We even sent them a copy of this review to look at, but still no response. I'd strongly advise avoiding this company if you have other options.

RESPONSE TO BOB W'S REPSONSE

Bob W answered with what are frankly lies to my review. First, the key pad didn't work to the apartment, not to the front of the building, which did work. 2nd they never told us to type it in slowly, this is a bald-face lie. Regardless, we did type it in slowly, as well as fast, medium, and every combination about 50 times in every possible way. They also gave us about 4 or 5 codes, so they are lying that it is somehow our fault. Don't trust these people!

They also told me us I could park by the building to unload stuff. The parking you can pay for is quite far away and not easily done if you have heavy bags, etc. Bob W's response shows how these people are simply liars and can't be trusted.

Note that they still have not answered a SINGLE email about these problems, not even...

Our recent stay at Bob W in Tallinn started off on the wrong foot and, unfortunately, had a lasting impact on our entire trip to Tallinn. We arrived at 8:30 PM on Thursday with our two young children, expecting a smooth check-in process, but were met with a series of frustrating issues whereby we could not even enter the apartment that left us feeling extremely dissatisfied.||||Before our arrival, after paying in full, we were provided with a code to enter our room and were instructed that we could briefly park in the car park near the building to unload our luggage. However, when we tried to enter the room, which takes about 7 minutes to reach as it is high up in an apartment block, the code didn’t work. I had to go back down to my wife, who was communicating with the hotel via WhatsApp, only to find out that the code was incorrect. We were then sent 3 or 4 different new codes, none of which worked. Each response took about 10-15 minutes, meaning we spent over an hour trying to access our room, with two upset children sitting in a car. ||||It's hard to describe how incredibly stressful this situation was. Our car was illegally parked, our children were hungry and crying, and both my wife and I were exhausted and frustrated. By the time we finally gained access to our room, it was well past 10 PM. All the nearby restaurants were closed, leaving us with no options to feed our kids, who were understandably very upset.||||Adding insult to injury, we received a parking fine due to the extended delay. The entire ordeal caused us to sleep in late the following day, which shortened our time to explore Tallinn, a city we were looking forward to enjoying.||||Besides this, when we finally got into the apartment there were no bed sheets for the 2nd bed and we had to interact with Bob W on whatsApp and then finally had to go down late at night to the basement to get the bedding. There was also no sponge in the apartment to clean dishes and they told us they would bring one when we were gone for the day, but never did, only providing us with a text message the morning we were leaving to go back to the basement to get one. ||||Overall, the poor handling of our arrival cast a shadow over what was supposed to be a pleasant stay. I understand that mistakes can be made, but they have to be acknowledged and dealt with. However, we've contacted the hosts and owners twice to try to resolve the situation after our stay, but they have refused to answer. We even sent them a copy of this review to look at, but still no response. I'd strongly advise avoiding this company if you have...

Stained blankets (looked like kid urine) I checked all blankets available and all 3 of them were stained. Bed sheets were clearly used and not fresh or clean, just the top one looked decent, but thank good i checked before getting in. Shower drain kept coming off, so I had to shower, trying to avoid slipping in it in an awkward position. The towels were prob also not washed after previous guest or just folded back in, because there looked clean. And if you complain just after opening the door and don’t want to stay anymore - you still get charged in FULL. So why take chances? Lack of directions. The building has multiple entrances and I had a long trip. I little help in a few words in the rsvp email is showing respect for your guest. At the end of the day it was my very first time there. The next thing is: no signs or notification of an elevator… After a veeeeeery long flight, my suitcase seemed a few pounds heavier and I carried it four flights up, just to find there was one! But you won’t know about it, until you go up - no sign or note about it. When I complained they told me I should have read the guide. The good hospitality means, that you make the stay relaxing for the guest, not mock them for not searching hard enough, when YOU didn’t do your only job - make things easy and seamless. Next is the wardrobe/close, there is just no room, because there are extra pillows and towel, that take all the space. I think that should be separate. Nowhere to put your wet coat or it would touch the pillows and spare sheets (that we know they don’t care of cleaningness) Reusable bottles didn’t seem to be washed after last guests either. One was 1/3rd full. Either fill it up or wash it for the next guest, at least.

Sounds exhausting, right? Not...