Hestia Hotel Barons — Hotel in Tallinn

Barons is supposed to be an elegant 4 star hotel. In reality it's an old old place lacking maintenance. Do not trust the pictures you see on line. Look at mine. They show how depressing it can be the overall atmosphere. Kind of dark, old carpet in the common rooms, wall paper falling apart (in rooms and hotel corridors...). The bathroom is small, shower inside the bath tub and no fence to prevent the water from wetting the floor, few plugs to charge your devices, and those near the bed are BEHIND its tables, the couch is assembled with staples!!!|Breakfast is mediocre, they offer French crepes with the name of "pancakes", if you arrive 45 to 30 minutes before the end of the service you may not find the daily cake, they have 3 different red jams with no name specified, on the last day they completely went out of Nutella (which was annoying for kids...and Italians!), the silverware of the buffet is often overused and dirty, i.e. no one keeps the common tables neat.|All of this is not acceptable if your hotel level is supposed to be high.|When you arrive for the check in you will immediately notice the reception appears much much better in the official pictures.|What a...

Barons is supposed to be an elegant 4 star hotel. In reality it's an old old place lacking maintenance. Do not trust the pictures you see on line. Look at mine. They show how depressing it can be the overall atmosphere. Kind of dark, old carpet in the common rooms, wall paper falling apart (in rooms and hotel corridors...). The bathroom is small, shower inside the bath tub and no fence to prevent the water from wetting the floor, few plugs to charge your devices, and those near the bed are BEHIND its tables, the couch is assembled with staples!!! Breakfast is mediocre, they offer French crepes with the name of "pancakes", if you arrive 45 to 30 minutes before the end of the service you may not find the daily cake, they have 3 different red jams with no name specified, on the last day they completely went out of Nutella (which was annoying for kids...and Italians!), the silverware of the buffet is often overused and dirty, i.e. no one keeps the common tables neat. All of this is not acceptable if your hotel level is supposed to be high. When you arrive for the check in you will immediately notice the reception appears much much better in the official pictures. What a...

My wife and I stayed at this hotel over New Year 2024 and what a disappointing with one exception.|Entering the lobby we were amazed by the beautiful environment and the reception staff was very professional!|After that it was nearly full stop. We were placed in the annex across the street. No problem except the room and its furnitures and decoration told us, that we were unwanted.|We are very open and mistakes can happen. Therefore, we just informed the reception, that the bathroom was very poorly cleaned and the waistbin in the bathroom not emptied asking them to ensure that it was fixed by housekeeping next day. Coming back to the room on the second day afternoon, we observed immediately, that nothing was fixed. Finally, on the third day after getting hold of the management our bathroom was cleaned by a very angry room maid.|The breakfast restaurant had just as lousy service. Three waiters. One, a elderly man was very attentive and worked hard having focus on the guest. The two young waitress were absolutely the opposite. They did as little as possible and they did not care at all that the guests paid...