Hôtel Cannes Centre Univers — Hotel in Grasse

Please, for the love of God whatever you do do not stay here there is mold in every single room in the AC vents. I was overbooked at another hotel and I had to check out a night early. I came here because I was recommended by that hotel. Worst decision I’ve ever made. I came up and paid €200 upfront at the reception went to the room. It smelled so bad because the carpet was stained and so old they were stains on the bed mold in the AC vent hair on the bed not for me. My hair is long and blonde. I don’t have short brown men’s hair. I explained it to the Hotel manager Svetlana and she said what that’s just how it is there’s carpet and it’s old I explain why are there cracks in the wall and on the bedframe She just shook her shoulders up and stayed silent, and then I said there’s mold in the AC vents in every single room. And then I said look in the bathroom there’s dirt in the grout in the tiles and she said “what is every hotel you go to perfect?” Well, it definitely doesn’t have dirt in the bathroom in a new room. It definitely doesn’t smell like mold and mildew and asbestos. After showing me five rooms that looked exactly the same and that we’re dirty she would even open the rooms and say no that’s too dirty and walk away. I demanded a refund. She said she couldn’t give me a refund because the banks were closed on Monday In France. Then she said Tuesday, she would give me one fast-forward. It’s now Thursday after calling 1 million times yelling trying to speak with management. She told me she cannot give me my money back. She begged me for one day and I gave it to her on Wednesday. I’ve yet to hear back. No one‘s been able to help me. They’re telling me they can’t help me or give me my money back, eaten even the first day the gentleman at the front desk he had dark hair and he was younger. He said you know where we are. We’re not gonna steal your money well, that’s not the case they steal peoples money and they don’t give it back. THIS IS THE BIGGEST FRAUDULENT HOTEL IN THE DOUTH OF FRANCE!!!! Do not stay here by all means. I even contacted the director by email two days ago and there’s no response. I even had the general manager of the other Hotel tried to reach out and they have yet to do anything. I have to call my bank to file a claim because they refuse to give me my money back for a room. I didn’t even stay in for...

An excellent location from the main train station just 2 minutes by walk surrounded by many shops. The room is enough for 2 bathroom is nice with bathtubs A nice city view at the hotel in 6th floor with smoking area you can enjoy most of day as complimentary Breakfast is standard not much verity but its good to have some before you start your day. The reception is amazing staff they are welcome all the time with high quality of service. Since we arrived till we leave cannes Yes recommended if most of your day out...

Me and my husband stayed in the hotel one night in July 2022 and had amazing time. We upgraded to a room with a terrace on the 6th floor and it was worth it. Room facilities were great, nice comfortable bed, lovely views. And most importantly the staff were very professional pleasant and accommodating. The helped us with everything we needed. Massive Thank you to reception staff Vladislav Svetlana and Andreuis. We will be...