Hotel Agenor — Hotel in Paris

My brother booked 3 nights at this hotel through Expedia in November for a stay in January. When he arrived the man on reception told him Expedia had cancelled his reservation, and his options were he could pay twice as much to stay that night in the hotel, and find somewhere else for the other two nights, or they would find another hotel locally for him. My brother opted for them finding another hotel, at the price he originally booked for, which turned out to be a lower standard hotel with a much smaller room, but the staff were friendly.||||I'm assuming the hotel overbooked and bumped my brother as he'd booked a low rate. When my brother checked his paperwork it said the money would be taken by the hotel on arrival, which gave them the option to bump him in favour of someone willing to pay more. ||||When I asked the hotel about it the next day, they said there was a problem with my brother's card and so the reservation had been automatically cancelled. When I asked why they didn't try to verify the card details with my brother, I got an innocent "didn't he get an email?" Well, no, he didn't. And the paperwork only has the last four numbers of the card, so no way of refuting the claim of a mistake in the number. ||||It might have been an unfortunate one-off, except that while I was in the reception asking what happened with my brother's booking, there was another man in the lobby on the phone to someone (a booking service?) complaining that his reservation had been cancelled and he was being asked to pay double for the room, and that it was a scam to draw people in with cheap rates and then try to charge them more on arrival. ||||And the receptionist also seemed to be placating someone on the phone who was complaining about a cancelled reservation. ||||For comparison, I'd booked the same hotel using their website, paying a higher rate then my brother as I was booking later and there were no cheap booking service deals, and my stay was absolutely fine. I had a quiet room at the...

Our recent stay at this hotel was plagued by numerous cleanliness issues from the start. Upon arrival, we were greeted with a terrible smell in the room, accompanied by sheets that that gave off a bad smell, indicating they hadn't been changed for quite some time. Despite these initial concerns, the most alarming problem arose when we discovered lots of insects in the bathtub. On the second day, signs of room service were evident, but instead of addressing the midges in the bathtub and sink, they left the bathroom door open and the bedroom window also opened, inadvertently inviting more insects in. Additionally, a fresh clean towel was carelessly tossed into the bathtub filled with midges, worsening the situation. When we raised these issues with the hotel staff, they attributed the problem to midges from adjoining gardens, conveniently ignoring their role in exacerbating the issue. Despite our dissatisfaction and the disruptive nature of our stay, the hotel declined to offer any refund. To add to our inconvenience, we were forced to seek and pay for a last-minute alternative hotel at our own expense. Upon visiting the reception, we encountered further frustration as the staff member could not communicate in English. After several minutes with a translator, he expressed his apologies but stated that he was unable to take any action. We were informed that we would have to await a response from management, which we were told would not be until Monday, leaving us without any immediate resolution on a Saturday. Our experience with the hotel management was equally disappointing. Despite our efforts to address the issues, they were unhelpful and unwilling to offer any refund. Furthermore, our subsequent email was ignored, leaving us feeling disregarded and frustrated by their lack of...

Do not go here! Customer service is terrible.||I made a reservation here for my stay during the Olympics. Knowing that it would be a pricey trip, I intentionally reserved through a hotels website to earn rewards.|Apparently this hotel doesn't like to deal with their obligations to such agreements. On check-in we were reprimanded for not booking directly. On day 2 of my 5-day stay they canceled my booking to earn rewards and re-booked me directly. I discovered this only upon my return home when I checked my rewards balance, expecting hundreds of points and having none.|The rewards company and I called three times to have them confirm that I stayed, but unbelievably nobody there spoke English, despite being bilingual during my stay. I spent thousands of dollars on this stay, the least I could ask for is for them to not cancel my effort to collect some travel points so that they could avoid their agreements with the vendor. |I'll be back in Paris in a few months, and I will never...