M Social Hotel Paris — Hotel in Paris

The location of the hotel is close to the two largest malls in Paris, namely Galeries Lafayette and Protemp. I would like to say that this hotel should be a 3-star (and not the 4-star, as advertised). The room is quaint, like the ones found in the picture. The toilet is a separate from the shower. The room has a small chandelier but it's very dark. I believe the room light was made dark so it can mask how worn out and dirty the room carpet is. My wife got sick the minute she walked into the room: She started coughing, sneezing & with wattery eyes (classic signs of hayfever &/or allergies). The moment she goes outside of the hotel, her condition got better. So I made her take antihistamine and it made the situation tolerable. The toilet flush button also doesn't work all the time. The room fridge has one temperature setting: Warm. Aircon works (hurrah!) In summer, never stay on the 8th floor. The roof is not insulated. All the heat from the roof gets pushed down to the 8th floor. The breakfast is very typical of any 4-star hotel in Europe: Scrambled eggs, english-style bacon, yogurt in plastic containers, sliced breads, french bread and a few others. If you want fried eggs, you pay. If you want specially made coffee, you pay. (I asked the staff and that's what they said.) I asked for jam and the staff pointed to one of the tables and said, "just get it from any of the table." There are fruits in this case three pinapples (and once these three pineapples are gone, they won't be replaced or replenished). There are also green and red apples and oranges. Coffee and tea is from a machine. The Executive Lounge ... For those contemplating of getting this, my recommendation is "don't". Let me explain: The Executive Lounge is a misnomer. It should not be called a "lounge" because the word lounge gives an impression of a big room. This one, found on the 8th floor, is about 3m x 8m. Two 64cm tables and seven chairs. There is a small TV at one corner, a tiny bar cooler (not a fridge) that can store up to 24 cans (notice I didn't say "cold"). There is a Nespresso coffee making machine. There is a large (1 litre) still water and another sparking water. There is a container of candies that one can buy from Monoprix for Euro 1.70. The room is not being monitored. There is no staff around bringing you the food and drinks like other hotel. You get what you want and sit down. Twice a day (one in the morning and one in the afternoon, around 6pm) some staff would come up and bring one tiny tray of sandwiches and another tray of pastries. The sandwiches are 1/8 the size of a normal-sized sandwich. Once the food is gone, one has to make their way down to the ground floor and tell them before some poor sod will replenish the food, water, juice or cans of Coke in the cooler. If one is too lazy to go down to the ground floor, knock on the door next to the Executive "Lounge" with a numbered keypad access. I believe this is where some of the management people sit. One of them saw me staring at the two empty food tray. She did apologize and said that she's going to send someone up immediately. Less than 10 minutes later, some poor guy was huffing and puffing with two tiny trays of sandwiches & pastries. She must be someone senior to get a reaction that fast. Every 6pm, there is "canapies": Same tiny tray of sandwiches and pastries. A bottle of red and white house wine. The "lounge" also has a toilet: One closet for male and another for female. Would I spend on the Executive "Lounge"? ...

In September, my mother and I had the opportunity to stay at the Millennium Social Hotel. As a Millenium member, we booked a "Grande Signature Room" for two people through the official website about a month before our visit.

This hotel marked the beginning of our European trip, and we stayed at seven more hotels after that. Regrettably, we must admit that it was one of the least satisfying experiences, primarily due to the room assigned to us. This is disheartening because the staff at the bell desk, breakfast, and in housekeeping were absolutely wonderful.

To our dismay, we were assigned room 125, located on the first floor in a remote corner, likely adjacent to a janitor closet and laundry chute. The room itself was dark, cold (heating was unavailable), depressing, and lacked any semblance of decor or art. The windows opened up to the walls of neighboring or the same building with not even a street in between and a connecting roof top with air-conditioning duct, offering little natural light during the daytime, despite the beautiful weather outside. The "decorative" full-length mirror served hardly any purpose, and the room was further weighed down by a dreary carpet.

Despite being billed as a 4-star hotel, our room lacked a mini-fridge, and we were provided with only two bottles of water. On the first day, even our bed remained unmade until 3 pm, prompting us to request housekeeping to attend to it.

In all honesty, there was nothing "grand" or "signature" about the room, except for its size. It simply did not live up to the standards advertised on the website, which displayed this particular room type with street views and decor one would expect from a 4-star establishment. While it's understood that not all rooms of a particular type can be the same, it felt like our room was intended for last-minute walk-ins rather than Millenium member guests who had booked in advance through their website.

We checked in late (as previously communicated), and while we waited for an additional blanket for nearly an hour in the middle of the night, we voiced our concerns about the room to the reception. We were informed that this was the "last available room," and someone would assist us in securing a new one the next day. Unfortunately, nobody reached out to make this happen, and we were too fatigued and frustrated to follow up.

Upon check-out, we shared our experience with the duty manager. We were taken aback when he nonchalantly offered us a "better room next time," glancing at my senior mother, who was likely embarking on her first and final European tour. As a token gesture, he "graciously" waived the cost of a pizza and two additional bottles of water. My mother, who usually doesn't complain much, was so disappointed that it broke my heart, knowing that I had given her such a disappointing start to her first European trip.

Given that the room we were assigned was far from what was deceptively advertised on their website, I requested for a partial refund of the amount we paid for it. I am yet to hear back from them. We are also curious to know what exactly in our profile triggered such horrid...

My girlfriend and I - are a young couple on our first holiday abroad. We booked this hotel with Eurostar and everything was fine, no problems checking in. We arrived in the room, which was spacious and comfortable, with a big bathroom and walk-in wardrobe. Then our first problem occurred, the safe didn’t allow us to make a new code and lock. We went to reception where there was a language barrier and the receptionist didn’t understand what we were saying. We left it, but did not feel comfortable leaving our passports, money and other valuables in the room, we instead kept the ‘do not clean’/‘do not disturb’ sign on the door. We went back down to reception to ask again in which we were treated by another receptionist who helped us and contacted a technician that came the following day. There were other things in the room that didn’t quite add up, like the hairdryer not working properly, the lack of glasses for drinking (there was only one) and an orange stain on the bedsheets. The breakfast was lovely and the staff in the restaurant were polite and welcoming. Our train home was quite a bit later than the checkout time, so we went to reception to ask for a later check out, which we were allowed to have, when asked what time we would check out we said 16:00 the lady at reception to which stated that was fine, (checked with her manager as well) and said it had all gone through - to check out was an additional 130euros. The morning we were checking out, we asked the same lady if we could still check out at 16:00 and pay with cash, she said yes for both. Our last day was great - we walked up the Eiffel Tower did a bit of shopping, then came back to the hotel at 13:00. However, our keycard would not let us back into the room. Down to reception we went and the lady who we had spoken to about a late checkout said we were past our checkout time! We told her we extended our checkout with her and she said “yes”. We understand that there would be a language barrier however, we are not happy as it was the same woman who confirmed that we had a late checkout. She asked if we wanted to checkout at 18:00, but we would have to pay, so we rushed to pack and checkout right away. When we came down to checkout she said we could leave our bags and come back for them, but we weren’t happy with how we were treated by receptionist, so we left for the Eurostar early. There were no problems outside of the hotel, only whilst we were there. We would not recommended this hotel to young, non French speaking couples - especially if this is your first...