Paris Marriott Opera Ambassador Hotel — Hotel in Paris

IF I CAN GIVE THIS HOTEL 0 STARS I WOULD!!!! Beware, do not stay here. I arrived at the hotel after a long day of travel and went into my bathroom upon checking in to go take a shower and change only to find FECES AND URINE all over my bathroom and toilet. I got three rooms in this hotel, two of them are ready and one were not. After finding this disgusting in my bathroom, I immediately get a phone call from my parents Asking me how my room was because their room was musty/moldy smelling and also very dirty (hair on the floor by the bed and public hard all over the bathroom and countertops). The bed was on the floor and their bathroom had a whole different issue than mine - It looked like a jail cell.

I forgot to mention that, as soon as I walked into the lobby, there was an eaten, brown apple wrapped in a napkin, and then a dirty napkin with some sort of sauce all over it left on the table in the lobby. No one was sitting there and I could tell it had been there for some time given what the apple looked like. This should’ve been my first warning!

Please see photos that I attached.

I then asked the front desk for a manager. A woman came out, and I asked her if she can switch us to another Marriott hotel or partner at relatively the same price I paid for this hotel given the inconvenience, and the fact that I no longer trust the cleanliness of their hotel. It was 2 PM local time and I asked if it could be done relatively quickly because I didn’t wanna be out on the streets that night. She asked for some time to make a couple calls so I went to Notre Dame and on my way back, I received a call from her saying that they can accommodate me by moving me to a Courtyard miles away and they considered a Courtyard of four-star hotel as well. I had asked her who she spoke to and why she wasn’t able to get any sort of accommodations because to me a Courtyard is below a Marriott. She said she browsed the web and that’s what she found. That was around the same price as what I paid. I spent three hours walking in Notre Dame and trying to look around to burn time awaiting her phone call to only get a “resolution” I could’ve done myself.

I then find out that she’s not a manager at all, even though I asked for one. She worked in guest relations, and there was no manager onsite at the Marriott!!!!!! This explains why the hotel is so dirty - They have no checks and balances! It’s a big hotel and they have their staff running amuck. No one is checking the work that the staff is doing.

I was afraid of bedbugs given all the coach tour busses Lined up outside and all the people coming in with lanyards around their neck. This hotel just churns customers And seems to be more of an event center than an actual hotel you’d want to stay with your family on vacation.

The hotel is old, smelly, and dirty And cleanliness is definitely not their first priority. Also to note a woman cut herself in their small elevator And the blood was left on the floor from when it happened to the four or five hours when I was leaving.

I ultimately asked for a refund for my three rooms and left shortly after all of this happened.

Marriott ruined my trip with my elderly parents who I had to log to a completely different hotel the same day. It’s night and day between the hotel I checked into and the Marriott opera.

Stay here at your own risk! If you want something that’s relatively affordable, but are willing to sacrifice potentially coming home with bedbugs or a disease from FECES and URINE All of over your bathrooms or BLOOD In the elevator, Then maybe this place is for you? My recommendation though is do your diligence and if you have to spend $50-$100 more to stay in a hotel where you actually will feel like you’re on vacation and not worry about what you’re touching in your own room, then spend it. If you don’t care much about having highly subpar living conditions, then maybe you wouldn’t mind staying here

Marriott ruined my trip with my family and my elderly parents, had us out on the street with no new hotel, and didn’t care.

DO...

Service, staff, proximity to everything and environment are superior.

Walter, the resident egg chef in the restaurant, was particularly congenial and accommodating, making egg dishes with care and a chipper disposition always, speaking Spanish, French and English to make the hotel restaurant most welcoming. Additionally, the breakfast options are terrifically varied, most healthy, quality and delicious. One can only eat one breakfast at this hotel and go without eating the entire day if one needs to diet. (😉)

With respect to the restaurant team, Elliot is among many staffers who is attentive, his and notably kind and friendly, being quick to bus or table or ask us if we need anything while in the dining room for breakfast.

Nearly all staff we’ve encountered have gone out of their way to be of any special assistance while being notably welcoming and caring, including coaching me into upgrading my French since my speaking ability in this regard is rusty. They do so with a most encouraging disposition.

We will be here until early January and are from New York City. So, we have especially appreciated how this hotel’s multicultural staff interact with each other and with us/other guests.

So far, anyone we’ve encountered at the desk or concierge, has been immediately responsive, impressively well mannered, accommodating and gracious.

More specifically so far, notably good-humored Abú jumps to tend to anything we need during the night shift, doing so with a genuine, beamish smile. Maxine (Max) during his work shifts has been most welcoming, caring, outreaching and helpful, providing insights concerning Paris and the area culture. Miriam, a front desk manager was accommodating upon our initial entry into the hotel, with a caring disposition.

Dylan and Annop, concierge experts, were outreaching, gregarious and efficient, emphasizing their willingness to pamper us in understanding how to navigate any sites we were interested in visiting. Alex, Daniel and Salma, who staff the hotel bar (that also provides some restaurant options), made us feel right at home. In fact, when the bar was not busy, they made time to have a conversational exchange to enlighten us about Paris overall. They did so, being impressively multilingual (Spanish, French and English), providing me advanced French lessons (truly).

Dorinne, a concierge staffer, is most personable and good humored while expressing genuine concern about one’s well being as a guest, being notably fluent in English while being exceptionally outreaching. Also, another hotel advanced French teacher she is with a notably smiling disposition.

When there are mini-concerns, the staff exhibit a can-do attitude and do what they can to jump to follow up on anything from our safe password requiring a reset to troubleshooting a faulty key card or get resetting the electrical power in our room (due to a key card glitch).

Thibeault, a hotel manager, has made special efforts to make sure our stay meets hotel standards and our own expectations, doing so with an exceptionally professional and congenial disposition.

There are other names I’ll add here in due time, but we wanted to at least acknowledge this staff individually before the New Year, for they have made our hotel experience better than any hotel we’ve experienced in Europe or the U.S., which contributes toward a more romantic experience in Paris.

Additional photos are included of area sights we visited that are a walking distance or simple...

As a long-standing Marriott customer, my partners and I have consistently chosen Marriott for game-day travel, family vacations, and group events due to the brand’s reputation for quality and consistency. Unfortunately, this recent experience has significantly damaged that trust, and I no longer feel confident arranging accommodations with Marriott for either small or large groups moving forward.

To provide a high-level overview of the many issues we encountered:

Communication and Coordination: Post-contract communication was notably poor. Emails often went unanswered, responses were delayed by days, and when answers did come, they lacked clarity.

Event Execution and Amenities: Numerous pre-arrival requests—went unfulfilled because nobody cared enough to follow through with months of planning and months of notes. Execution failed and the person responsible wasn’t onsite to share our plans.

Facility Failures and Safety Concerns: Several guests experienced power outages in their rooms, notably on the 4th floor, which occurred multiple times, including during key moments of our planned celebration. The power was out more than an hour on several floors forcing guest to sit in the lobby. These disruptions were significant and unacceptable for a hotel of your caliber.

Unfair Treatment and Cultural Insensitivity: It was disheartening to witness biased handling of noise complaints in the lobby and bar area. Our guests felt targeted and unwelcome. This kind of treatment raises serious questions about cultural sensitivity and inclusivity at your property. You missed the Doctors, Attorneys, Business Owners and other professionals in our group. You also didn’t recognize the French speaking guest who understood the derogatory response or exchange from peer to peer when questions were asked.

Service Gaps and Unprofessional Conduct:

Despite all this, I would like to acknowledge the exceptional efforts of Valerie, Rajeeb  and Roberto, who stood out for their professionalism and warmth. Valerie was our first point of contact upon arrival which I’m sure was intentional but she remained attentive and kind throughout. She listened and was instrumental in the introduction to Benjamin. Roberto offered critical assistance and received praise from many of our guests including my husband and I. Dylan also provided a helpful and sincere response when needed.

It is evident that this property has significant operational, training, and service challenges—particularly in supporting large groups and ensuring equitable treatment of guests of color. These issues, compounded by poor planning, lack of resources, and substandard service, reflect poorly not only on this location but on the Marriott brand as a whole. I’m hopeful a review of the communication exchanges with your team will validate my response and I can also request letter from my clients to further validate on site, in person concerns.

I regret selecting this hotel for my group of over 100 guests. It is my sincere hope that no other organizer or group will have to endure the experience we did. To date I have not received the fair and equitable service as promised by Christope...