The Peninsula Paris — Hotel in Paris

I've waited a few weeks to write this and it may be a little tough. My wife and I stayed here the first week of June 2024. A couple of qualifiers: this isn't the first Peninsula we've stayed at. In fact, the previous stays at other Peninsulas (Chicago, Beverly Hills, etc) was the main reason for wanting to stay here at the end of our trip. Second, my French is pretty good, and I always start the conversation in French while in France, lest you think I am being an arrogant American. ||This was a very very very nice hotel. BUT, compared to other Peninsulas, it just wasn't up to snuff. Now, that may be unfair because the Peninsulas have set such an extraordinarily high bar, but for the price we paid per night, this was disappointing. I will start with the bad: the first day there the wi-fi didn't work. Normally, this wouldn't have mattered save for my wife and I needed to work from the room that day. After several hours, and a couple of guys in our room replacing the entire wifi/modem unit, it worked. Not a great start. They, of course, were very polite and professional. Second day, none of the iPads worked in the room. Again, usually wouldn't care except everything (lights, tv, curtains) is controlled by the iPads (it's kinda their thing at Peninsulas and usually very cool). A guy came late at night to help fix it, couldn't fix it. So he came back the next morning and it got fixed. This was more of an annoyance, but again, this is one thing they do at Peninsulas to stand out. ||The staff sent up chocolates and a note apologizing the next day, which was very sweet. On our last day, they also checked in and literally asked "What can we do to make this right." We declined anything as we don't feel comfortable asking for something, maybe we're too nice. When we checked out, they gave us a candle as a parting gift, which was cool. ||Couple other minor things: Water. They give you a couple of bottles when you check in. Then, it was hit or miss. One night at turndown, they brought two more. Another day, they didn't. I had to tip the butler and write a note (in French) explicitly asking for more bottles. I know this is an American thing, but the weather had gotten warmer and we were walking 5+ miles a day around the city. Finally, on the day we checked out I called down early to get a taxi to take us to the airport. I called about 45 mins ahead of time, and there happens to be a street right next to the hotel where cabs are always lined up. When we got down to the lobby, we had to ask a few guys to grab the taxi and took about ten minutes. By then we were ready to leave. ||Pros: We booked with Amex Fine Hotels and Resorts so we got a very nice breakfast credit. This may be the most beautiful hotel I have stayed in, from the lobby, to the rooms, bar and of course, the restaurant downstairs. It is gorgeous. Also, be sure to book a reservation at L'Oiseau Blanc (upstairs in hotel) well in advance. Food and wine were amazing as well as the service, and the view is the best in the city. ||It is also right next to the Metro Line 6 (Kleber Station), which is a good connector line. You are about a 10 minute walk to the Champs-Elysees and Lines 1 and 14. You are a two-minute walk from the Arc de Triomphe. They do offer a very nice house car like all Peninsulas ( a Range Rover) that will drop you at the Champs-Elysees if you want to go shopping. The driver said he couldn't pick us up though. I've had different experiences at other Peninsulas where the driver would come and get you so long as you were still within close range of the hotel.||The Staff were incredibly polite and kind. If you call down for things like water/ice, it may take a minute. I got the feeling that maybe they were a bit understaffed, but everyone was so nice. Be warned: everything is very very expensive. But hey, it's Paris and it's a Peninsula. ||My wife and I did a couples massage. It was great, though again very expensive. ||I don't know if I would stay here again. Not cause it was bad, but there are some other awesome hotels nearby and I may want to try those...

First of all, don’t get me wrong with 4 star review.

The property was really beautiful, The suites are spacious. The bathroom is fantastic. The location is superb. We stayed here for about a week with my family. Which includes 1 infant and 1 toddler.

And I think compared with other hotel at the same level in Paris, Peninsula Paris Has the best value in term of room size.

This is when the experience start getting bad. It seems that not all staff member understand English properly.

Starting with the lady at the front desk. SHE informed me that my entire week of stay all are already included with the breakfast. I even re-ask the lady at the front desk whether my breakfast was included until I check out, Because I realised that only part of my stay included with the Breakfast. Yet she said “YES”. Which upon checkout turns out only 2 nights was included with the breakfast.

It was not about paying the breakfast, But no one wants to hold accountable with the miscommunication. What a pity that none of the management wants to hold accountable.

Even though at the end the front desk director refund me 50%. (Which I really appreciate) Reimbursement is actually not that important, Saying sorry and hold accountable regarding the miscommunication accountable was more important. Stop saying there is no miscommunication, when there is an actual miscommunication.

As a professional and Business owner in the Service industry, This is a really really really really bad thing to experience. We must be accountable with our action, keep our promise, and keep our words.

Second thing, It’s hard to communicate with the waitress in the restaurant, Because they barely speak English. Especially when you have a detailed order in English. They might mixed it up. three times we Received a wrong order.

Third, We ask for a baby crib At the Room. When we arrived, there was nothing there. We called the housekeeping, They said there is no notification or any information from the front desk or Reservation. When we call, they don’t understand what baby crib is. They even brought us a extra blanket, Instead of baby crib. How come? Seems that they have a trouble understanding. But I really appreciate the dresser of the housekeeping who went into our room because even though they don’t really understand English but they always try to service you the best.

Then, We ordered the Chinese breakfast at the restaurant, I think it might be the worst breakfast at any Peninsula ever.

Lastly, Even though I experienced a lot of bad things in this hotel, I would still come back. Because of the value that this hotel offers and the quality of...

Hello Everyone, I would like to review Client Service Performance of Harold Exbrayat and Marie-Anne Pain, Concierges as well as Yannick Morelli, Laura Cuvelier, Matthieu Le Brun at the Reservation Department - The Peninsula Hotel We are arriving to Paris next week an these few weeks I have been in extensive correspondence with the Concierge & the Reservation Department. We all know about French unique approach and most of the People find it arrogant and vain. I invite Everybody not to take it personally, consider the culture and form your opinions based on the actual facts. Here are few of them: All the recommendations are thought through, detailed and self explanatory Prompt replies to most demanding requests Creative tours beyond general tourist path Professionalism & deep knowledge of unique City's spots I was offered outstanding rates (for 5 Star hotel) Yannick Morelli, Laura Cuvelier, Matthieu Le Brun at the Reservation Department went out of their way to make sure our First Anniversary trip is well planned and all the desired Hotel accommodations are notated We are arriving early (8.00am) and, knowing the Hotel policy, did not even try to ask for it, were offered super early check in with polite side note that it will be based on the Suite allocation on that day. Obviously, we understand that and Everyone should respect Hotel policies if we want to have a pleasant stay.

Most people reading this review that I might have jumped the gun (like we say it in America) by leaving a review in advance, but I disagree. The purpose of it is to acknowledge a tremendous team effort, work ethic, commitment to Superb Hospitality - all that gives Four Seasons run for the Money!

I am Executive Assistant to the President of Financial Services Company and I know what does it takes to coordinate complex travel & have HIGH Standards & expectations. I am very pleased to say that Harold & Marie-Anne Pain, Yannick Morelli, Laura Cuvelier, Matthieu Le Brun at the Reservation Department have met both so far.

P.S. Post stay review is coming after...