Le Belgrand Hotel Paris Champs Elysees, Tapestry Collection by Hilton — Hotel in Paris

Let me start with the positives. The staff, especially the new manager, was very nice - despite the complaints we had. The bed was very nice. It was the best of all four we stayed in on our vacation to Paris, Belgium and London. Their croissants were amazing.

Things that were not so great - I put up a lot of money for this hotel for a very special anniversary. I wanted something special. This was not it. As far as rooms go, we expected them to be small in an old building so that part wasn't an issue. They upgraded us from their normal double bed into a Queen "suite". It was beyond horrible I hate to say. Just to give you an idea of size, I think a queen size bed may have fit on the first floor (yes, there were two which sounds so romantic, right?) but not much else would fit. The bathroom was on the first floor too and was so small that only one person could fit (literally and we are not big people). The door swung into the shower door and you had to shut it to get in the shower. But you had to step in and squeeze by the sink to close it. If you were on the toilet, you didn't have enough room to close the door. The drain didn't work and therefore, there was mold on the tiles. Gross. There was a blow dryer (I didn't realize that even with a converter mine wouldn't work) but, you had to hold the button the whole time to keep it on. Obviously not convenient for using. There were towel holders but they had two robes hung on those and there was nowhere else to hang your towels. I had to straighten my hair in the living room. Thankfully the walls were all mirrored (a little weird). The biggest challenge was the upstairs. First, it was a spiral stairway so small that you had to turn sideways to go up/down. The steps were so small we slipped several times down. Then, at the top, it's not tall enough to get in where the bed is (I'm 5'2" for reference) without ducking or hitting your head - which we did several times. The air didn't work but thankfully it wasn't too hot out the days we were there. There was no tea in the room (should have been but wasn't replaced) and the coffee pot was dirty with the previous guests coffee inside. I left feedback on the tablet they have by the bedside at about 10pm. We received a call from the front desk around midnight that woke us up. Of course we couldn't answer it because the only phone was downstairs and we couldn't get there in time - slipped and got bruised and headache from hitting our head. No plugs on one side of the room except the one that the tablet was plugged into. The room was clean but a disaster otherwise.

The clincher was the elevator. When we arrived, they insisted on bringing our bags to our room for us. That was so nice I thought. Then, when we got to the elevator, we saw why. The elevator was so small - not old by the way - that my husband I could barely fit ourselves. You went in one side then, when you got to the floor, it was let off onto the stairs halfway between floors! We had to bring our suitcases down one at a time in because we couldn't fit but one person. The whole experience was a memory we won't forget. Again, the staff was great but the hotel shouldn't be a Hilton. When I go to a Tapestry level hotel, I expect more. I wonder if Hilton has visited the rooms. Maybe it is quant and cute to some but those stairs are definitely not safe let alone an upgrade. I'm sad to say that this really ruined our last few days in Paris. I would think twice about staying or at least...

Would not recommend it. The lobby and check in area were cramped, only allowing one person at a time to check in at the reception desk. We were assigned a Superior Queen room. To reach the elevator, I maneuvered our two bags through an interior courtyard to an elevator that barely accommodated one bag and myself and carried me to the first floor which is really the first floor and a half, between floors one and two, and required maneuvering down an ancient spiral staircase to the first floor. Opening the door to our room, we could barely enter the room with our luggage as it was so small, 139 square feet, per their website, if you include the dimensions of the miniscule bathroom. Neither of us could walk around in the room at the same time. A stone wall décor protruded four inches into the room in front of the queen bed and required careful navigation as the distance from the wall to the end of the bed was ten inches.

The room was stifling hot, as the weather in Paris during our stay was mid to high 90°. We were unable to adjust the antiquated thermostat in the room to turn on the air conditioning. We had called Le Belgrand before making reservations to confirm the hotel and the rooms were air conditioned and were told explicitly that the hotel and the rooms were air conditioned. When we notified the front desk that we could not adjust the room’s temperature, the receptionist stated guests could not change the room temperature and the hotel controlled the entire temperature for the rooms and the hotel’s public areas at 71° all the time. Ultimately, the hotel sent up a desk fan which just redistributed hot air. Unfortunately, during our entire three-night stay, the room remained uncomfortably hot, even with the fan. As a side note, all day and into the evening Le Belgrand keeps their doors open to the interior open-air courtyard and to the street exit and thus the hotel public areas, lobby, sitting and eating areas, and hallways are at the ambient temperature of the city which was mid to high 90° during the day and mid 70s in the evening. Our room was constantly warm enough for our entire stay to cause us to swelter when in the room, even with the fan.

We could barely open both suitcases at the same time to access our belongings. The room did not have a desk or chair, just a tiny table with a coffee maker and a diminutive stool. The restroom tiny, and the toilet was catty-corner in the bathroom, so one must sit sideways on the commode. The shower stall door would not close completely when we showered unless held open with a hand or foot.

Each morning we carefully navigated walking into the hotel’s lobby and eating area between 7:00 and 8:00 AM as a housekeeper was washing the open-air courtyard terrazzo floor and outdoor furniture.

The bottom-line: the Le Belgrand Hotel Paris Champs Elysees is an old hotel, euphemistically referred to as “boutique”, minimally renovated, and branded by Hilton as a part of their Tapestry Collection that, in our opinion and experience, falls short of meeting basic Hilton standards of quality and comfort my wife and I have experienced over the decades with all the Hilton brands. Our three-day stay in Paris, a highly anticipated first-time event, was negatively impacted by the miserable Le Belgrand...

This Hilton is a cute boutique hotel with a prime location, 10 min walk to the Arc De Triomphe and high end shopping, and a 35 min walk to the Eiffel Tower. We primarily used the metro to move around Paris, seeing the Latin Quarter, Notre Dame Cathedral, the Louvre, Grand Palais, the Pavilion, even the Eiffel Tower. Our walking was mainly surrounding the Eiffel Tower and getting to the metro stations. Now, regarding the hotel itself: from the outside and lobby - appearance is clean, charming and quite 'boutique' in decor. They have several small tables and heavy chairs around to serve as lounging and dining, and a small open patio area (there is no 'dining area'). The elevator is very, very small and cramped. We were advised to only take it 2 persons at a time, and when you get to your floor there are still narrow stairs to take to get to your room, abutted very close to other rooms on a very small hallway. The room itself was small, fitted a queen bed, and had 1 small round log table on one side that only fitted their tablet and a lamp with USB-A outlet. No room for my cell phone or tablet. Also, no outlet plug except in the very tiny bathroom! The shower - omg, the shower. Very tiny, like their elevator! And the enclosed shower door had a small open seam, water literally went through it and drenched the bathroom floor. I learned to used the hand held shower facing the wall so water wouldn't splash through it! I will say that the room was very clean, same with the bathroom. The pluses were the staff - Isabella at reception, Ronika at dining area, Johnnie at bar. Ronika, especially, was super friendly and personable with guests and very fast and thoughtful with service. Hospitality at it's best! Breakfast was excellent! Croissants and baguettes were delicious, as well as the quality cheeses (roquefort, camembert, goat) and meats served, including Lox!

We stayed here 3 nights, and it was comfortably okay.

Understandably, this area on the Champs Elysee is pricey, but for the price, I think Hilton needs to look at how to make small rooms more efficient: Seal the seams on the glass shower doors so water doesn't splash out. More hooks to hang towels and robes Power outlet in the room, not just the bathroom Utilize the walls (not just for decor) to save space, like...