Hera Studios — Hotel in Municipality of Chania

The hotel was nestled in a convenient location that was safe, but a little shabby. Make no mistake, however, the convenience aspect is very strong.  It is situated between two metro stops, is right around the corner from the national bank that is, I am told, the best place to exchange money.  It is very close to the Acropolis. ||||Breakfast: Quite good.  Plenty of salad, fruit and beautiful little poached eggs that had these deeply colored yolks that are typical for the Mediterranean. The breakfast room was in a lovely gazebo. ||||Tech: There is a free computer and printer for the guests.  But the Internet speed is slow. Wifi is faster in the rooms when uaing one's own device. ||||Lobby and staff: The lobby is pretty and the staff is accommodating.  ||||Rooftop restaurant: Great idea and convenient, but hot as the devil during the day. Don't know about it at night.||||Rooms: The rooms are very modern and comfortable.  They are not as large as in an American hotel room, but are well appointed.  If you're  looking for pillow top mattresses and soft, fluffy quilts, this is your hotel.  I loved the comfort.  My aunt who loves sleeping on a hard mattress thought it was a little soft.  The bathroom was very clean and pretty as well.  But there was one unseemly problem. It's the pipes. As you may know, it is forbidden to deposit bathroom tissues into the toilet anywhere in Greece and I will leave it to your imagination to understand the implications of that problem.  But there was a new twist that I encountered at this particular hotel. When I took a lovely bath and then drained the water down the bathtub drain, it bubbled up through the drain in the floor next to the tub and flooded the entire bathroom. Imagine my dismay.  I mopped  furiously to prevent the water from reaching the rest of the room.  I was lucky.  It was fine.  Later, when I politely broached the subject with the front desk, the staff blithely told me that "the pipes in Athens are old and small" and this happens whenever one drains the tub quickly.  So, that means one must only permit the water to drain at a trickle to avoid a flood.  Okay, I thought, put up a bloody sign then or let one know about this quirk when one checks in.  Anyway, they took it in stride, but I am not aure it was...

DO NOT BOOK A STAY AT THIS HOTEL! ||||Booked a room at this hotel. In route to Greece they messaged me stating they over booked and that my reservation was cancelled. I explained to them that I didn’t have good internet access and they put me in a difficult position.|||| They then offered to find me a place to stay, but I did not hear back from them in a timely fashion. In the meantime, I already booked another location. After telling them this they essentially said too bad, we gave your money to this other hotel and you have to pay them more money in addition to what you paid us to stay there. I never consented to the new location or even the price of the new location. ||||They charged me a cancellation fee despite the fact that the cancellation was their fault and refused to return it. I asked Expedia to get involved. Hera studios told Expedia they would NOT give me a refund. ||||I went to the hotel twice over the course of my trip to talk to them and collect the money I was owed in person, but there was no staff and the doors were closed. It seems that service is only available at the convenience of the ownership. ||||Additionally, the building does not seem secure. I say this because because no staff was on site. They left notes with keys attached to paper stating the customer name and room number outside of the building by the front door in the open for anyone to see and potentially take the keys or access the room. This is especially unsettling given the fact that many peddlers and gypsy are located less than a block away. ||||This is not a proper way to do business. After having to find an alternative place to stay, I can say that there are many other wonderful adorable locations in...

DO NOT BOOK A STAY AT THIS HOTEL!

Booked a room at this hotel. In route to Greece they messaged me stating they over booked and that my reservation was cancelled. I explained to them that I didn’t have good internet access and they put me in a difficult position.

They then offered to find me a place to stay, but I did not hear back from them in a timely fashion. In the meantime, I already booked another location. After telling them this they essentially said too bad, we gave your money to this other hotel and you have to pay them more money in addition to what you paid us to stay there. I never consented to the new location or even the price of the new location.

They charged me a cancellation fee despite the fact that the cancellation was their fault and refused to return it. I asked Expedia to get involved. Hera studios told Expedia they would NOT give me a refund.

I went to the hotel twice over the course of my trip to talk to them and collect the money I was owed in person, but there was no staff and the doors were closed. It seems that service is only available at the convenience of the ownership.

Additionally, the building does not seem secure. I say this because because no staff was on site. They left notes with keys attached to paper stating the customer name and room number outside of the building by the front door in the open for anyone to see and potentially take the keys or access the room. This is especially unsettling given the fact that many peddlers and gypsy are located less than a block away.

This is not a proper way to do business. After having to find an alternative place to stay, I can say that there are many other wonderful adorable locations in...