Kouros Hotel & Suites — Hotel in Municipality of Mykonos

Dear Kouros Management,

Good Morning.

I would like to share an unfortunate experience I had in your stated 5-star boutique hotel.

On the 3rd of August, due to the impact of our busy work schedule with my husband, we were required to change our travel plans at the last minute.

The choice felt on Mykonos, as we had never been there, and your hotel was an exciting sight when we started researching.

The same night, I contacted a reservation and made a booking specifying that it was our anniversary and that we would travel with an 11-month-old daughter.

During booking, I requested a child seat, and this point was ignored, and never provided. On the return journey, a seat was provided. However, it was not properly fixed, so we were still required to hold our daughter, which is an additional point to share.

When we arrived, the hotel staff was very polite, especially Kostos, who made the tour around the property. But that was it about our positive experience in your property, where the room for two nights cost us 2205 euros.

When you select a property such as yours and are ready to pay the price we paid, you do have an expectation of service level.

Let me now share an experience of my family:

The worst of our experience comes when we spoke with hotel manager C* S*: She was constantly interrupting and not allowing my husband to share our concerns. When we brought our feedback about octopus quality to her, she stated: "Well, this is first time someone complaints about it," it sounded, like we are lying to her. When we shared concerns about water, she said it is a process how it is prepared. When we requested extra bottles in our room, as we have a baby and we needed to prepare milk and sanitize bottles, she stated: "This is not an all-inclusive hotel." She was unbelievably rude, abrupt, and unprofessional. When we pointed out that the menu for children wasn't available, and nothing was proposed other than plain pasta, she stated, "Next time, check the menu on the website before booking." When we spoke about the temperature of the pool, she was almost referring without stating: Common, it is common sense that pools are not heated here." it was in a sarcastic and vulgar way communicated with us. She stated: "Well, it is written on our website," and when I showed her that it was not, she changed her statement and again was constantly interacting: "If it were heated, it would be written, that is what I told you." She constantly mentioned that it was a worldwide standard, and we were required to ask her which hotel chains she was referring to because her style of conversation is a huge loss for you as a property and your reputation. When I asked her about small details of greeting customers for their anniversary, she stated oh, yes, we were planning to do it later. I do believe that the first thing guests should see when they arrive, and especially in my case, it was an anniversary gift trip to Mykonos. Later, she also stated: "So what do you want me to do?" And so on; in my 20 years of hospitality experience, I never saw such an unprofessional, abrupt manager who was talking to a guest like they were nothing to her and she was disturbed by them. She has zero listening skills and a low hospitality level. As a result, she creates a disgraceful experience for a guest about Greek culture, which is not the case, as all the other staff in the reception are so polite.

Imagine a complaint from Octopus that led to such an unpleasant experience, the worst experience in the hotel, with zero value for the money we paid.

It was a sad experience with an...

I was at my honeymoon at Hotel Kouros in Mykonos in May 2024. The hotel's physical structure matches its 5-star rating, very well located close to Little Venice and with elegant rooms with a wonderful sea view, something that is common in luxury hotels. At this level of service, what will differentiate customer evaluation is mainly the user experience through the level of service provided by employees. And this is where the hotel loses a lot of points. There is a feeling that most of the employees don't really care about the well-being of the guests, upon our arrival there was a problem with the reservation and they ended up putting us in a inferior room to that contracted, my wife showed the error and the attendant didn't make an effort to resolve it, after calling the travel agency, the hotel decided to accept the error. After making the room change, the employee who accompanied us asked “happy now?” I thought but didn't answer: “yes, happy for you to deliver what we bought”. I found it extremely disrespectful. In the afternoon we decided to watch the famous Mykonos sunset at the pool, when we arrived we were informed that we didn't plan on sitting on the deck as the pool was closed, I've never seen anything like it in even inferior hotels, at least 30 empty chairs and several guests having to watch the sunset standing up. The next day we would change suites to a lower suite, the hotel had told us that the change would take place at 11:00. When we called to let us know that we were ready, we informed that a new suite would only be available at 3:00 pm and that in the meantime we should leave the hotel and leave our bags in the room, when we returned the bags would be in the new room. Unfortunately, we got ready in a hurry to leave the hotel and when it finally arrived at 11:00 they informed us that we had managed to free up the room immediately, a totally unnecessary stress. The breakfast food is not very diverse and there are the same options every day, again the staff have little desire to serve guests well. When you visit a hotel of this type on a special occasion, the hotel usually offers a surprise upon arrival, we were on our honeymoon and this was stated in the reservation, nothing happened. One morning they woke us up by phone to see if we were still in the room so they could send the maid. Can you believe? Hot water in the shower does not heat up enough, it remains lukewarm. The rooms have no privacy, both guests and staff can easily see into the rooms if they do not close the curtains and windows. During our stay we heard a lot of noise related to maintenance activities. Anyway, it's a good hotel, but it should definitely be 3 stars and with a much lower price, I didn't come with high expectations and the hotel managed to be even lower than...

A great stay… once I got past the front desk drama||Let me start by saying I did enjoy my stay overall. The hotel itself is beautiful, clean, and comfortable. The restaurant and night staff especially Paula were truly standout, and they went a long way toward salvaging what started off as a frustrating experience.||The Check-In Disaster|Unfortunately, my first impression was pretty rough. I arrived after a long day of travel, only to be met with the" reservation manager" who was not just unhelpful—but flat-out rude. There was some confusion with my booking (nothing major, just a small rate discrepancy), and instead of calmly working through it, the manager acted irritated and dismissive from the start. No smile, no effort to explain, just attitude. I’ve worked in hospitality myself, and I know problems happen—but how you handle them makes all the difference. This experience left a bad taste before I even got my room key. If it wasn't for the Hotel Manager we would have flat out left. ||The Room & Property|Thankfully, the room itself was great. Spotless, comfortable bed, plenty of natural light. Housekeeping was consistent and respectful. The layout was modern without feeling cold, and everything worked as expected—hot shower, good AC, decent Wi-Fi.||The Real Stars: Restaurant & Night Staff|What turned things around were the other employees. The restaurant staff were warm, professional, and genuinely seemed to enjoy what they were doing. Breakfast was solid each morning, delicious food and thoughtful service.||The night staff at the front desk were also lovely—friendly, helpful, and miles ahead of the attitude I experienced at check-in. Paula was amazing a true Gem. Very Friendly and amazing with our kids. If she had been the one greeting me on arrival, I probably wouldn’t be writing this part of the review.||Final Thoughts|Would I stay here again? Actually… yes. The property is well-maintained, the location is convenient, and most of the team clearly takes pride in their work. But management needs to seriously rethink who they’re putting in charge of guest first impressions. One rude employee can really damage what’s otherwise a great experience—and that’s exactly what...