The Neighbourhood — Hotel in Kerala

My two friends and I stayed at this establishment for three nights, and unfortunately, our experience was marred by extremely poor behavior from the staff. It felt like they treated us with disdain, as if saying, "This is who we are, and if you don't like it, tough luck." Nowhere did they communicate any rules or guidelines, instead assuming that guests should conform to their liking, which is simply unacceptable.

During our stay, a friend came to visit us and stayed for just half an hour due to the high temperature outside. Out of courtesy, I informed the staff that my friend would be joining us in my room for a brief chat. However, they made a huge scene about it and reluctantly allowed the visit for a mere 10 minutes. Exactly 10 minutes later, one staff member came to the room and abruptly informed us that our time was up, while simultaneously, another staff member started calling from the reception area.

When we descended to the reception, the person there shouted at us to leave, displaying an alarming level of aggression. It was clear that he was always on edge and seemed eager to pick a fight. Such rude and hostile behavior towards paying customers is entirely unacceptable, especially from a business supposedly in the hospitality industry.

I sincerely hope that this review prompts the management to reconsider their staff's behavior and approach towards guests. It's imperative for them to reflect on their actions and strive to create a welcoming and respectful environment for...

My two friends and I stayed at this establishment for three nights, and unfortunately, our experience was marred by extremely poor behavior from the staff. It felt like they treated us with disdain, as if saying, "This is who we are, and if you don't like it, tough luck." Nowhere did they communicate any rules or guidelines, instead assuming that guests should conform to their liking, which is simply unacceptable.||During our stay, a friend came to visit us and stayed for just half an hour due to the high temperature outside. Out of courtesy, I informed the staff that my friend would be joining us in my room for a brief chat. However, they made a huge scene about it and reluctantly allowed the visit for a mere 10 minutes. Exactly 10 minutes later, one staff member came to the room and abruptly informed us that our time was up, while simultaneously, another staff member started calling from the reception area.||When we descended to the reception, the person there shouted at us to leave, displaying an alarming level of aggression. It was clear that he was always on edge and seemed eager to pick a fight. Such rude and hostile behavior towards paying customers is entirely unacceptable, especially from a business supposedly in the hospitality industry.||I sincerely hope that this review prompts the management to reconsider their staff's behavior and approach towards guests. It's imperative for them to reflect on their actions and strive to create a welcoming and respectful environment for...

Totally Disappointed.

I had a booking last week for a single night, which I had made well in advance. I called ahead to inform the hotel of my late-night arrival and my need for a late check-out. The front office staff assured me that a late check-out would be possible if rooms were available.

We arrived at around 11:30 PM on the day of check-in, only to be informed by the front desk that the room I had booked was not available. They demanded extra payment for another room, leaving us with no choice but to comply given the late hour. Reluctantly, I paid the additional fee and reiterated my need for a late check-out at 1:30 PM, which the staff agreed to.

The next day, at 11:00 AM, I received a call insisting I check out immediately. I explained that I had already been granted a late check-out. After retelling the entire situation, I was then told I would have to vacate the room for 30 minutes due to pest control. This disruption came while we were trying to rest after a long day of travel.

Worst hospitality I have ever encountered. The lack of organization and communication among the staff was appalling, and their handling of the situation was both unprofessional and disrespectful.

To make matters worse, the hotel does not have a lift, forcing guests to carry their luggage up multiple flights of stairs.

I will never recommend this...